Get help from Library Rovers

Find out how to: 

Rovers can also help you:

  • Book PCs and study rooms in the library 
  • Use the self-service kiosk 
  • Top up your online printing credit. 

Troubleshoot database access

Find answers to common problems with logging into library databases.

If you're having trouble logging in, you might need your password reset:

There are a few things you can try:

  • Copy the link and open it in a new window outside of Canvas.
  • Copy the title of the book or article and search for it through the library catalogue.
  • Contact your lecturer and ask them to fix the link.
  • For other Canvas problems, such as disappearing units, contact the IT Service Desk. Call +61 3 9214 5000 or email

Many databases require cookies and Java to be enabled in your web browser. If they have not been enabled the database may not work at all or may not work correctly.

You can enable cookies via your browser privacy settings.

First, try using an incognito (private browsing) window that allows you to bypass many cache and cookie issues. Clearing your cache and cookies can help resolve many browser functionality issues:

  • Cookies are files that store information on your site preferences. Clearing cookies can fix issues related to sign in.
  • The cache stores data from websites you visit so webpages will load faster. Clearing your cache can resolve issues related to pages not loading or displaying old page content.

For instructions see your browser support website (external page).

All scanned articles and many database articles are only available in PDF (Portable Document Format). To view PDF files open them in your browser or download Adobe Reader.

Download Adobe Reader

Not all of our databases provide full text for every journal. If the full text is provided by another database you may be able to access it by selecting the full text button and choosing from the list of databases that appears.

Most workplace networks use firewalls, proxy servers and other security measures that may affect database access.

If you are blocked by a workplace or network firewall you will need to contact your network provider.

Note: There may be speed issues with some ISPs, especially in remote areas. To identify if this is the problem, test two devices (for example a computer, iPad or mobile phone) via different ISPs.

We cannot guarantee access from all remote computers due to variations in configuration and personal or network security software. However, we will do whatever we can to help you! Simply contact us via the link below and tell us what you need. 

Need help? Contact the IT Service Desk

You can reach the IT Service Desk on +61 3 9214 5000 or (make sure you provide your phone number).

If your request is urgent, please call us. If we’re unable to resolve your issue, a request will be logged and assigned to the appropriate team.

Contact us