Password assistance

To generate or reset your password, you’ll need your student ID. You can find this in your letter of offer or on your student ID card. You also need to have provided a phone number and alternate email address we can reach you on.

The password you generate here will sign you into systems such as your student email, results, timetable, Blackboard and the library. Your username (also called a SIMS ID) is your student ID number. But note that when you log in to student email, you must enter your whole student email address as your username.

Staff

Staff are automatically assigned a SIMS ID (username) and password once they commence employment. New staff can contact the IT Service Desk on 9214 5000 to confirm their SIMS username. To reset a password, staff should follow the instructions on this page and visit the Swinburne self service password management portal. Your staff password can be used with your SIMS ID as well as your OPAX ID number, which may be found on your staff card.

Password guides

Generate your password for the first time

To generate your password, you'll need to know your student ID. You can find this on your student ID card or letter of offer.

We also need to be able to contact you on your mobile and your alternate email address. If you have not provided us with a mobile number or alternate email address, please contact the IT Service Desk on +61 3 9214 5000 to get help in updating your contact information.

How to generate your password

  1. Visit the Swinburne self service password management portal.
  2. Click the 'First time login?' button, then enter your student ID number as username and the CAPTCHA code. This will send a security code to your mobile and the alternate email address you've provided to us.
  3. Check your mobile or alternate email address for a message with the security code.
  4. In the self service password management portal, enter the code you've received and select 'submit'.
  5. Follow the prompts to set a secure password and then select 'submit' to save your changes.
  6. The security code we send you is valid for up to ten minutes. After that time you need to request a new one.
  7. Logout of the self service password management portal.

Reset or change your existing password

How to reset your password if you know your current password

  1. Visit the Swinburne self service password management portal.
  2. Enter your student ID and current password to login
  3. Follow the prompts to change your password and then select 'submit' to save your changes.
  4. Logout of the self service password management portal.

How to reset your password if you've forgotten your current password

To verify your identity, we need to be able to contact you on your mobile and your alternate email address. If you have not provided us with a mobile number or alternate email address, please contact the IT Service Desk on +61 3 9214 5000 to get help in updating your contact information.

  1. Visit the Swinburne self service password management portal.
  2. Click the 'Forgot your password?' button.
  3. Enter your student ID number as username and the CAPTCHA code. This will send a security code to your mobile and the alternate email address you've provided to us.
  4. Check your mobile or alternate email address for a message with the security code.
  5. In the self service password management portal, enter the code you've received and select 'submit'.
  6. Follow the prompts to set a secure password and then select 'submit' to save your changes.
  7. The security code we send you is valid for up to ten minutes. After that time you need to request a new one.
  8. Logout of the self service password management portal.