Register and make an appointment

Make sure you're in the system and access health, counselling and mental health services by completing the following steps. 

Step 1. Register

Step 2. Make an appointment

Medical appointments

Call the number for the appropriate campus below. Online booking is currently unavailable. 

Note: not all services are available on all campuses; check which services you can access. Doctors (GPs) are only available at Hawthorn campus. 

Hawthorn
t: +61 3 9214 8483  (all services)
Mon to Thur, 8.30am – 6pm
Fri 8.30am – 5pm

Croydon 
t: +61 3 9726 1711 
Mon to Thur, 8am – 4pm

Wantirna
t: +61 3 9210 1287 
Mon to Thur, 8am – 4pm
Fri 8am – 12pm

You don't always need an appointment to see the campus nurse during opening hours; you can just drop-in (you may need an appointment at Hawthorn – call to check). You need an appointment to see a GP. 

Counselling appointments

To access counselling simply register and make an appointment or call our team to discuss which option is best suited to your needs. 

If you are in immediate crisis, you will be assessed according to the urgency of your situation and appropriate appointments will be made to get you the care you need. 

Open Universities Australia (OUA) students may access Swinburne counselling services but also have access to OUA's dedicated counselling service.

Swinburne Online students can also access counselling services. Even if you don't wish to meet with a counsellor or mental health practitioner face-to-face, you still need to register. 

Note: Counselling not currently offered at Wantirna. 

What you need to bring to appointments

You need to bring your:

  • student ID (or photo ID if you're not a student)
  • Medicare card or OSHC health insurance details
  • Centrelink Health Care Card if you have one. 

Cancellations

You must call to cancel if you think you won't be able to keep your appointment. 

Hawthorn
t: +61 3 9214 8483  (all services)
Mon to Thur, 8.30am – 6pm
Fri 8.30am – 5pm

Croydon 
t: +61 3 9726 1710 
Mon to Thur, 8am – 4pm

Wantirna
t: +61 3 9210 1293 
Mon to Thur, 8am – 4pm
Fri 8am – 12pm

The following timeframes and charges apply to cancellations: 

  • Counselling appointments: you will lose one of your six sessions if you do not call us to cancel at least 24 hours in advance.
  • Medical appointments: you will be charged a $20 fee if you do not call us to cancel at least two hours in advance. This fee needs to be paid before you make another appointment.
  • Physiotherapy, clinical psychologist or psychiatrist appointments: you will be charged a $50 fee if you do not call us to cancel at least 48 hours in advance.

Where to find us