Getting help with enrolment

If you need technical support as you enrol, or are looking for more specialised advice, we're here to help. Check out our range of support options below.

Enrolment Support Hub

The Enrolment Support Hub is now open at our Hawthorn campus and running until Friday 15 March 2019. Staff are available to help you plan your studies, deal with any technical issues and answer any questions you may have. Drop in and find us at studentHQ in the Hawthorn Library.

Opening hours: 
Monday to Friday: 9.30am – 4.30pm 

Don't want to wait? Join the queue now and your ticket will be sent to you via SMS. Make sure you arrive at the studentHQ location by the time your ticket is called.

Library & studentHQ

Library & studentHQ is your go-to for any questions about your studies at Swinburne. Drop into the Library & studentHQ to learn more about the resources and support available to you with help from our friendly on-campus staff.

Don't want to wait? Join the queue now and your ticket will be sent to you via SMS. Make sure you arrive at the studentHQ location by the time your ticket is called.

Course advice appointments

If you need help from someone with specialist knowledge on your course, you can book an appointment with a Course Advice Specialist. 

Course Advice Specialists can help you to:

  • choose the right units to enrol in to meet the requirements of your course
  • change your major or minor
  • plan your course structure so you finish your course on time

Appointments are available in person or over the phone. During enrolment and results release periods, Higher Education students can attend Course Advice sessions with a small group of other students. 

Help for international students

International students can get help with their enrolment during orientation. Make sure you attend the welcome session for international students. In the meantime, if you require any enrolment assistance before you are able to come onto campus call Library & studentHQ:

Monday to Friday: 8am – 6pm
Saturday: 10am - 2pm

Call +61 3 9214 8444 or 1300 744 628 (option 1) and we'll help you.

Help guides for enrolling in Student One.

Our help guides provide step-by-step information that will help you with a range of enrolment tasks – from accepting your offer, to viewing your class and exam timetable, and viewing your results – in our online administrative system, Student One.

FAQs

Haven’t found the answer to your question? We recommend that you consult our Frequently Asked Questions about enrolment – or submit a question of your own.