Getting help with enrolment

If you need technical support as you enrol, or are looking for more specialised advice, we're here to help. Check out our range of support options below.

Library & studentHQ

Library & studentHQ is your go-to for any questions about your studies at Swinburne. Drop into the Library & studentHQ to learn more about the resources and support available to you with help from our friendly on-campus staff.

Don't want to wait? Join the virtual queue now to get in line from your mobile. 

Help for international students

International students can get help with their enrolment during orientation. Make sure you attend the welcome session for international students. In the meantime, if you require any enrolment assistance before you are able to come onto campus call Library & studentHQ:

Monday to Friday: 8am – 6pm
Saturday: 10am - 2pm

Call +61 3 9214 8444 or 1300 744 628 (option 1) and we'll help you.

Help guides for enrolling in Student One.

Our help guides provide step-by-step information that will help you with a range of enrolment tasks – from accepting your offer, to viewing your class and exam timetable, and viewing your results – in our online administrative system, Student One.


Haven’t found the answer to your question? We recommend that you consult our Frequently Asked Questions about enrolment – or submit a question of your own.