Getting help with enrolment

If you need technical support as you enrol, or are looking for more specialised advice, we're here to help. Check out our range of support options. 


studentHQ is your go-to for any questions you have about enrolling or paying your fees.

You can drop in to studentHQ at the Hawthorn campus, or get help over the phone.

In peak periods there is also a studentHQ pop-up desk in the foyer of the Hawthorn library.

Help for international students

International students can get help with their enrolment during orientation. Make sure you attend the welcome session for international students.

Enrolment and course structure advice

If you’re an undergraduate or postgraduate student, you can get one-on-one advice on your course structure.

We can help you to:

  • choose the right units to enrol in to meet the requirements of your course
  • change your major or minor
  • plan your course structure so you finish your course on time.

Help guides for enrolling in Student One

Our help guides provide step-by-step information that will help you with a range of enrolment tasks in our online administrative system, Student One.


We recommend that you consult our Frequently Asked Questions about enrolment – or submit a question of your own.