Getting help with enrolment

If you need technical support as you enrol, or are looking for more specialised advice, we're here to help. Check out our range of support options below.


studentHQ is your go-to for any questions about your studies at Swinburne. Learn more about the resources and support available to you with help from our friendly on-campus staff.

You can drop in to studentHQ at each of our campuses, or get help over the phone. In peak periods there is also a studentHQ pop-up desk in the foyer of the Hawthorn library.

Enrolment Support Hub

Need help with enrolment? From 23 January to 2 March, our staff at the Enrolment Support Hub are there to assist with any technical issues, help you plan your studies, and answer any questions you may have.

Course advice appointments

If you need help from someone with specialist knowledge on your course, you can book a face-to-face or phone appointment with a Course Advice Specialist. 

Course Advice Specialists can help you to:

  • choose the right units to enrol in to meet the requirements of your course
  • change your major or minor
  • plan your course structure so you finish your course on time.

Help for international students

International students can get help with their enrolment during orientation. Make sure you attend the welcome session for international students.

Help guides for enrolling in Student One.

Our help guides provide step-by-step information that will help you with a range of enrolment tasks – from accepting your offer, to viewing your class and exam timetable, and viewing your results – in our online administrative system, Student One.


Haven’t found the answer to your question? We recommend that you consult our Frequently Asked Questions about enrolment – or submit a question of your own.