Getting help with enrolment

If you need technical support as you enrol, or are looking for more specialised advice, we're here to help. Check out our range of support options below.

Enrolment Support Hub

The Enrolment Support Hub provides specialised, face-to-face support to help you enrol. Speak to our staff to get answers to your enrolment questions and help with planning your studies. To assist you with your 2020 enrolment, the Hub will be open Monday to Friday as outlined below:

Opening hours 

Thursday 2 January - Friday 21 February 9am – 5pm                     
Monday 24 February - Friday 6 March 9am – 6pm
Tuesday 10 March - Friday 13 March 9am - 5pm


Library and studentHQ, Hawthorn Library, LB building
Level 2, Off John Street, Hawthorn
View Hawthorn campus information and map.

Services at the Hub

  • Drop-in for a chat – Stop by when you’re on campus and join the queue. If you don't want to wait, join the queue now and your ticket will be sent to you via SMS. Make sure you arrive at the studentHQ location by the time your ticket is called.

  • Book an appointment – Secure your preferred time to speak to one of our Course Advice Specialists. Simply select the ‘Course Advice Session’ option to reserve a time at Library and studentHQ. 

Can’t make it to campus? You can also book a phone appointment with a Course Advice Specialist. Please select the ‘Enrolment Help’ option and ‘Phone’ option to book your phone appointment.

Library & studentHQ

Library & studentHQ is your go-to for any questions about your studies at Swinburne. Drop into the Library & studentHQ to learn more about the resources and support available to you with help from our friendly on-campus staff.

Don't want to wait? Join the queue now and your ticket will be sent to you via SMS. Make sure you arrive at the studentHQ location by the time your ticket is called.

Course advice appointments

If you need help from someone with specialist knowledge on your course, you can book an appointment with a Course Advice Specialist. 

Course Advice Specialists can help you to:

  • choose the right units to enrol in to meet the requirements of your course
  • change your major or minor
  • plan your course structure so you finish your course on time

Appointments are available in person or over the phone. During operation of the Enrolment Support Hub in the Library and studentHQ (during enrolment periods as advised), Higher Education students can also book faculty-based course advice sessions. 

Help for international students

In addition to the services above, international students can also get help with their enrolment during orientation. Make sure you attend the welcome session for international students. In the meantime, if you require any enrolment assistance before you are able to come onto campus call Library & studentHQ:

Monday to Friday: 8am – 6pm
Saturday: 10am - 2pm

Call +61 3 9214 8444 or 1300 744 628 (option 1) and we'll help you.

Help guides for enrolling in Student One.

Our help guides provide step-by-step information that will help you with a range of enrolment tasks – from accepting your offer, to viewing your class and exam timetable, and viewing your results – in our online administrative system, Student One.


Haven’t found the answer to your question? We recommend that you consult our Frequently Asked Questions about enrolment – or submit a question of your own.