StudentHQ
StudentHQ is your one-stop shop on every campus. Access student support services for all your course enquiries including course planning, class timetables, fees, enrolment, assessment, exams, graduation and library services.
How can we help you?
public holiday: 27 January
Swinburne will be closed for the public holiday on Monday 27 January.
There will be no classes on this day.
- StudentHQ will be closed at all campuses, reopening Tuesday 28 January
- Future Student HQ will also be closed
- At Hawthorn campus, Library levels 3, 4, and 5, and the Latelab will remain open as usual and be accessible via swipe card (entry via Latelab)
- Croydon and Wantirna campuses will be closed
Hawthorn campus Atrium closure
7am, 28 January 2025 – 12pm, 5 February 2025
As part of our commitment to improving campus facilities, the Atrium (including John Street stairs) will be closed for cleaning and painting works.
During this time:
- Library access: Use McLeod Lane or Late Lab.
- Atrium Café access: Enter via the counter inside the library.
- BA Building access: Use the John Street entrance for lift and stair access.
- Access through the Atrium will be blocked entirely.
For any questions, contact maintenance@swinburne.edu.au.
2024 Student Guide
StudentHQ is your go-to for any questions you have as a student of the university. No matter whether your query is related to your studies, or about campus life, our aim is to support you as much as possible. If we can’t directly assist you, we’ll put you in touch with the right contact.
StudentHQ branches are located within the library at each of the three Melbourne campuses.
Feel free to walk in with your query at the locations listed below, or call 1300 794 628.
For the contact details of other campus locations, such as Sydney, see here.
Get ahead of the campus queue
Want to speak to StudentHQ but don’t want to wait around? Save time and join the queue via the link below and under each location listed. Your time allocation ticket will then be sent to you via SMS — just make sure you arrive at the location by the time your ticket is called!
Hawthorn Library, LB building
Level 2, off John Street, Hawthorn
Monday to Friday 9am–5pm*
*Opening hours subject to change.Croydon Library, CD Building
12–50 Norton Rd, Croydon
Monday to Friday 8am–4pm*
*Opening hours until 31 March 2022 (subject to change).
Wantirna Library, WD Building
369 Stud Rd, Wantirna
Monday to Friday 8am–4pm*
*Opening hours until 31 March 2022 (subject to change).
Other campuses
If you're a student at one of our other locations, such as Sydney, see the Contact Us page for contacting your student support services directly.
Need to provide your Unique Student Identifier (USI)?
From 1 January 2021, new Higher Education students will need a USI to be eligible for Commonwealth assistance, such as Commonwealth Supported Place (CSP) and/or HELP loan.
Creating and submitting your USI is a simple two-step process which takes 5-10 minutes and will secure your CSP at Swinburne.
- If you haven't already, create your USI
- Submit your USI in the portal.
Need more help?
If you have any questions about life at Swinburne, or if you need a helping hand, the friendly team at StudentHQ is there for you whenever you need them. Contact us and check our opening hours via the link below.