New COVID-19 restrictions for Victoria from 11.59pm, 20 July 2021

On-campus services are temporarily unavailable, but we are still here to help you via phone (1300 794 628), email or live chat.  

Need enrolment assistance?

Enrolment Support Hub is now available. Get answers on your enrolment questions, help with planning your studies, and technical assistance in navigating our online enrolment portal eStudent.

Please note that due to COVID-19 restrictions, the Enrolment Support Hub has moved to a virtual service. 

How can we help you?

Need to provide your Unique Student Identifier (USI)?

From 1 January 2021, new Higher Education students will need a USI to be eligible for Commonwealth assistance, such as Commonwealth Supported Place (CSP) and/or HELP loan.

Creating and submitting your USI is a simple two-step process which takes 5-10 minutes and will secure your CSP at Swinburne.

  1. If you haven't already, create your USI
  2. Submit your USI

Library and studentHQ is your go-to for any questions you have as a student of the university. No matter whether your query is related to your studies, or about campus life, our aim is to support you as much as possible. If we can’t directly assist you, we’ll put you in touch with the right contact. 

Library and studentHQ branches are located within the library at each of the three Melbourne campuses below, and at our Sydney campus.

Feel free to walk in with your query at the locations listed below, or call 1300 794 628.

Get ahead of the campus queue

Want to speak to Library and studentHQ but don’t want to wait around? Save time and join the queue via the link below and under each location listed. Your time allocation ticket will then be sent to you via SMS — just make sure you arrive at the location by the time your ticket is called!

Join the queue

Hawthorn Library, LB building
Level 2, off John Street, Hawthorn

Monday to Friday 9am–5pm* 

*Opening hours subject to change.

Croydon Library, CD Building
12–50 Norton Rd, Croydon 

Monday to Friday 8am–4pm*
Face-to-face studentHQ service is available from Monday to Friday.

*Opening hours subject to change.

Wantirna Library, WD Building 
369 Stud Rd, Wantirna 

Monday to Friday 8am–4pm*
Face-to-face studentHQ service is available from Monday to Friday.

*Opening hours subject to change.

1–3 Fitzwilliam Street, Parramatta NSW 2150
Monday to Friday 9am–5.30pm (closed public holidays)

Note: Our Sydney branch does not have online booking capability for studentHQ but feel free to drop by in person and our friendly staff will attend to your query.

Face-to-Virtual service

Students at the Croydon and Wantirna campuses can now use our Face-to-Virtual service to get assistance with studentHQ needs.

Face-to-Virtual service
View video transcript [235KB]

Need more help?

If you have any questions about life at Swinburne, or if you need a helping hand, the friendly team at Library and studentHQ is there for you whenever you need them. Contact us and check our opening hours via the link below.

Contact us now