High volume of studentHQ queries  

 Thank you for your patience as we attend to your queries as quickly as possible.

Find out more about re-enrolment for 2024 intakes, or search our FAQs. If you have any other questions, contact us via our web form.

StudentHQ is your go-to for any questions you have as a student of the university. No matter whether your query is related to your studies, or about campus life, our aim is to support you as much as possible. If we can’t directly assist you, we’ll put you in touch with the right contact. 

StudentHQ branches are located within the library at each of the three Melbourne campuses.

Feel free to walk in with your query at the locations listed below, or call 1300 794 628.

For the contact details of other campus locations, such as Sydney, see here.

Get ahead of the campus queue

Want to speak to StudentHQ but don’t want to wait around? Save time and join the queue via the link below and under each location listed. Your time allocation ticket will then be sent to you via SMS — just make sure you arrive at the location by the time your ticket is called!

Join the queue

Hawthorn Library, LB building
Level 2, off John Street, Hawthorn

Monday to Friday 9am–5pm* 

*Opening hours subject to change.

Croydon Library, CD Building
12–50 Norton Rd, Croydon 

Monday to Friday 8am–4pm*

*Opening hours until 31 March 2022 (subject to change).

Wantirna Library, WD Building 
369 Stud Rd, Wantirna 

Monday to Friday 8am–4pm*

*Opening hours until 31 March 2022 (subject to change).

Other campuses

If you're a student at one of our other locations, such as Sydney, see the Contact Us page for contacting your student support services directly.

Need to provide your Unique Student Identifier (USI)?

From 1 January 2021, new Higher Education students will need a USI to be eligible for Commonwealth assistance, such as Commonwealth Supported Place (CSP) and/or HELP loan.

Creating and submitting your USI is a simple two-step process which takes 5-10 minutes and will secure your CSP at Swinburne.

  1. If you haven't already, create your USI
  2. Submit your USI in the portal.

Need more help?

If you have any questions about life at Swinburne, or if you need a helping hand, the friendly team at StudentHQ is there for you whenever you need them. Contact us and check our opening hours via the link below.

Contact us now