Library and studentHQ
Library and studentHQ is your one-stop shop on every campus. Access student support services for all your course enquiries including course planning, class timetables, fees, enrolment, assessment, exams, graduation and library services.
How can we help you?
Do you know your census dates?
Know your census dates - the last dates to finalise your enrolment and fee obligations for your units.
Looking to pay your fees? Log into My Financials, access your Statement of Account and pay online.
New Face-to-Virtual service
Did you know we have launched our exciting new Face-to-Virtual service at Croydon and Wantirna Library and studentHQ? Even if we are not there in person, we can still help with your studentHQ needs.
Library and studentHQ is your go-to for any questions you have as a student of the university. No matter whether your query is related to your studies, or about campus life, our aim is to support you as much as possible. If we can’t directly assist you, we’ll put you in touch with the right contact.
Library and studentHQ branches are located within the library at each of the three Melbourne campuses below, and at our Sydney campus.
Feel free to walk in with your query at the locations listed below, or call 1300 794 628.
Get ahead of the campus queue
Want to speak to Library and studentHQ but don’t want to wait around? Save time and join the queue via the link below and under each location listed. Your time allocation ticket will then be sent to you via SMS — just make sure you arrive at the location by the time your ticket is called!
Hawthorn Library, LB building
Level 2, off John Street, Hawthorn
Hawthorn Library and Latelab
Monday to Friday 9am–5pm
Entrance via Latelab for the library and Library and studentHQ via level 2 (Atrium or McLeod Lane entrance)
Croydon Library, CD Building
12–50 Norton Rd, Croydon
Monday to Thursday 8am–4pm
Friday 8am–12pm (noon)
- Face-to-Virtual studentHQ service is available from Tuesday to Friday.
- Face-to-Face studentHQ service is available on Monday.
Latelab is accessible via the library entrance.
Wantirna Library, WD Building
369 Stud Rd, Wantirna
Monday to Thursday 8am–4pm
Friday 8am–12pm (noon)
- Face-to-Virtual studentHQ service is available on Monday, Wednesday, Thursday and Friday.
- Face-to-Face studentHQ service is available on Tuesday.
Latelab is accessible via the library entrance.
1–3 Fitzwilliam Street, Parramatta NSW 2150
Monday to Friday 9am–5.30pm (closed public holidays)
Note: Our Sydney branch does not have online booking capability for studentHQ but feel free to drop by in person and our friendly staff will attend to your query.
Face-to-Virtual service
Students at the Croydon and Wantirna campuses can now use our Face-to-Virtual service to get assistance with studentHQ needs.
Need more help?
If you have any questions about life at Swinburne, or if you need a helping hand, the friendly team at Library and studentHQ is there for you whenever you need them. Contact us and check our opening hours via the link below.