Still here to support you

Due to the current COVID-19 restrictions, Library & studentHQ is not available face-to-face at the moment but we are still here to assist. Call us on 1300 794 628send us an email or live chat with us.

Want to check or pay your fees? Check the Fees FAQ first for more information first. 

Have further questions about the current COVID-19 restrictions? Refer to our dedicated COVID-19 Hub for the latest updates and our student FAQs for additional information.

Library and studentHQ is your go-to for any questions you have as a student of the university. No matter whether your query is related to your studies, or about campus life, our aim is to support you as much as possible. If we can’t directly assist you, we’ll put you in touch with the right contact. 

Library and studentHQ branches are located within the library at each of the three Melbourne campuses below, and at our Sydney campus.

Feel free to walk in with your query at the locations listed below, or call 1300 794 628.

Have you checked our updated opening times as we make the move back to campus?

To offer you the best support possible, we offer all of your library and administration services in one service in our Libraries.  During normal operation, our Hawthorn library service is available seven days a week until midnight during peak semester time – that’s more than at any other Australian university!

Opening hours may differ from normal as we make the move back to campus. Check out our transition to campus page for the latest updates. And don't forget, Latelabs are now available across all of our campuses.

Learn more

Join the queue online

Want to speak to Library and studentHQ but don’t want to wait around? Save time and join the queue via the link below and under each location listed. Your time allocation ticket will then be sent to you via SMS — just make sure you arrive at the location by the time your ticket is called!

Join the queue

Hawthorn Library, LB building
Level 2, Off John Street, Hawthorn

Opening hours can be found here. Latelab accessible via swipe card 24/7.

Join the Hawthorn queue

Croydon Library, CD Building
12–50 Norton Rd, Croydon 

Term opening hours:
Monday – Friday 8.00am–5.00pm (closed public holidays).
Latelab is accessible via swipe card from Monday – Friday between 8am and 10.30pm, and Saturday – Sunday between 8am and 5.30pm.

Join the Croydon queue

Wantirna Library, WD Building 
369 Stud Rd, Wantirna 

Term opening hours:
Monday – Friday from 8.00am–5.00pm (closed public holidays). 
Latelab is accessible via swipe card from Monday – Friday between 8am and 10.30pm, and Saturday – Sunday between 8am and 5.30pm.

Join the Wantirna queue

1–3 Fitzwilliam Street, Parramatta NSW 2150
Monday – Friday from 9.00am–5.30pm (closed public holidays)

Note: Our Sydney branch does not have online booking capability for studentHQ but feel free to drop by in person and our friendly staff will attend to your query.

Need more help?

If you have any questions about life at Swinburne, or if you need a helping hand, the friendly team at Library and studentHQ is there for you whenever you need them. Contact us and check our opening hours via the link below.

Contact us now