The CXI Research Group combines an experienced team of consultants with a network of associates and students across Swinburne University of Technology and at leading European and American universities.

This combination provides unique expertise and perspectives to conduct world-class academic and industry-shaping research as members share a background of both academic training and commercial experience.

Leadership group

Research associates

Name Position Contact Location
Dr Vlad Demsar Lecturer, Marketing

+61 3 9214 5885

vdemsar@swinburne.edu.au

BA1109
David Ginsberg Adjunct Industry Fellow and Sessional Lecturer, Marketing

0419 508 085

dginsberg@swinburne.edu.au

 
Associate Professor John Hopkins Associate Professor, Logistics and Supply Chain Management

+61 3 9214 3802

jlhopkins@swinburne.edu.au

BA1111
Dr Ryan Jopp Senior Lecturer, Management

+61 3 9214 5976

rjopp@swinburne.edu.au

BA1023
Dr Hassan Kalantari Daronkola Lecturer, Marketing

+61 3 9214 3589

hkalantari@swinburne.edu.au

 
Associate Professor Civilai Leckie Associate Professor, Marketing

+61 3 9214 5891

cleckie@swinburne.edu.au

BA1020
Dr Jason Pallant Senior Lecturer, Marketing

+61 3 9214 8208

jipallant@swinburne.edu.au

BA1203
Dr Jessica Pallant Lecturer, Marketing

+61 3 9214 3588

jlpallant@swinburne.edu.au

BA1109
Dr Yoga Sembada Lecturer, Marketing

+61 3 9214 3453

ysembada@swinburne.edu.au

 
Dr Kathleen Wilson Lecturer, Supply Chain Management kbwilson@swinburne.edu.au BA1101
Dr Nives Zubcevic-Basic Senior Lecturer, Marketing

+61 3 9214 8067

nzubcevic@swinburne.edu.au

BA1033

Research students

CXI Research Group members actively supervise higher degree by research students across a range of areas. Our research students are undertaking projects based on solving real-world problems, with several supported by external partners.
 

Name Research topic
July Nguyen Alternative protein consumption
Samantha McKee Direct-to-consumer retail models
Jennifer Griffin Brand trust in digital environments
Anh Tran Chatbot customer experience

Explore more of our research group

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You can find out more about the Customer Experience and Insight Research Group on LinkedIn.

Want to contact the CXI Research Group?

There are many ways to engage with CXI and we welcome the opportunity to discuss these with you. Please email us at cxi@swinburne.edu.au for more information.

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