Problem Solving with ICT

Overview

This unit challenges students to explore different approaches to analysing and solving problems in an organisation framework. Students will develop the ability to apply analysis techniques to unfamiliar problems and present their investigation through the use of a wide range of innovative Information Communication Technologies [ICT], including prototyping, cloud-based tools, report writing and presentations. In addition, students are encouraged to reflect upon the learning taking place throughout the unit.

Unit learning outcomes

Students who successfully complete this unit will be able to:

1. Identify and define problems in an organisational context
2. Select and apply various ICT tools and techniques to solve organisational problems
3. Build a solution to address an organisation problem
4. Evaluate the effectiveness and viability of an ICT solution from an organisational value perspective
5. Demonstrate working effectively in a team environment

Teaching methods

Hawthorn

Assessment

Content

• Introduction to Problem Solving
• Project plan, Project planning and methodology
• Information Gathering, Questions and Communication
• Content Management Systems and Hosting requirements
• Business Value and Process Improvement
• Team Dynamics
• Overview of computer systems in terms of hardware, software and networks
• Usability Testing
• Innovation and Creativity
• Teamwork, planning and allocation