Confident communication – Improving your confidence and assertiveness
$900
Overview
Your capacity to work effectively and influence others is largely driven by your ability to communicate in a confident and clear manner.
Our short course: Confident Communication - Improving your Confidence and Assertiveness, teaches you how to improve these traits.
Discover techniques that change your self-perception and improve your confidence and ability to communicate more effectively.
We focus on helping you develop assertiveness and confidence, which will enable you to speak up without compromising yourself and others.
These are skills you'll be able to use for communication both inside and outside your workplace.
Who should attend
This course is for anyone who wants to improve their confidence, learn how to be assertive and develop their communication skills for career success.
Skills you’ll learn
- Confidently communicate with any audience
- Assertive communication
- Negotiation skills
- Active listening skills
Learning outcomes
- Discover techniques to shift your self-perception and confidence
- Understand basic methods to control the impact of your emotions
- Identify communication styles and how to respond appropriately
- Learn assertiveness skills and techniques. Communicate with greater effectiveness and clarity in the moment
- Improve your listening skills and ability to understand others' needs
- Identify causes of conflict and learn strategies to manage conflict
About your instructor
-
Joanne Marriott
Joanne is an accomplished facilitator, passionate about leadership and emotional intelligence. She works with clients across industries, helping them understand how to build EI skills. She has vast leadership experience, including a successful 20-year marketing management career in a range of industries. She is also accredited with Genos International’s Emotional Intelligence assessment tools. -
Matt Combey
An engaging trainer, presenter and facilitator with over 20 years’ experience across multiple roles within the financial services industry, Matt is known for his ability to communicate complex information, empowering improved decision-making for participants. He has helped organisations build their capability with his expertise in business management, corporate governance, compliance and finance.
-
“[The best part of the experience was] being able to see everyone online - in some ways this was more engaging than in-person workshops. The facilitator was extremely engaging and knowledgeable. I gained practical tools and models I can implement in the workplace.”
Natalie , Confident Communication
Why Swinburne?
Delivered by facilitators who are industry experts
Participant course training manual
Live Online delivery allows you to do the course from anywhere
Access to our team of Customer Development Advisors
Download brochure
Course downloads
Timetables
Resources
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.
At Swinburne edge we've transformed the online learning experience. Our live online delivery is a dynamic engaging and interactive way to learn remotely skip the commute.
Enjoy the comfort of your own working environment in a class of no more than 20. Virtual workshops that go beyond basic video. Calls are a key part of live online delivery, your facilitator will present in real time and you will be able to participate in group discussions. It's just like face to face but with the added benefits of digital technology.
Our interactive platforms will allow you to collaborate on exercises and group activities and it doesn't end when the workshop is finished. You'll have continued access to the discussion board shared files and group threads that you can refer back to at any time.
To take part all you need is a computer a microphone speakers or headphones an internet connection and a quiet place to work to get the most out of your live online experience.
Get set up in your workspace log in early and familiarize yourself with the day's events. Each workshop consists of a range of class group and individual activities all learning resources are available through our learning management system including workshop materials and if you're enrolled in a qualification you'll have access to the whole of Swinburne's digital library.
If you have any problems connecting our customer experience team will be standing by ready to help. Swinburne edge live online delivery is designed to meet your needs get industry ready take control of your learning with Swinburne edge live online courses.