External reviews and appeals
You also have a right to request that certain external agencies review university decisions. External bodies may require that you exhaust Swinburne's review and appeal processes before they will consider your case.
The following external agencies can assist you in appealing university decisions:
- Victorian Ombudsman If you are unhappy with the outcome of this process, you may wish to complain to the Victorian Ombudsman by completing the online complaint form or by calling (03) 9613 6222 or 1800 806 314 in regional areas. The Victorian Ombudsman may require that you have exhausted all internal avenues of resolution, including review and appeal, before they will accept your complaint in relation to a University decision.
- Administrative Appeals Tribunal (AAT) A student may appeal to the Administrative Appeals Tribunal (AAT) where the university has refused to re-credit a student's FEE HELP, HECS-HELP, OS-HELP, VET Student loan or VET FEE HELP balance under the university's remissions guidelines.
Please note this is not an exhaustive list.