Emergency assistance

If you or someone you know is hurt or in immediate danger:

  • call the emergency services on 000 
  • call Swinburne Security on +61 3 9214 3333 for 24-hour assistance including non-life-threatening incidences.

Do you want to study at Swinburne?

If you’re looking to study at Swinburne, there are many ways to engage with us and start your journey. Our friendly team is available Monday to Friday, 9am to 5pm, closed public holidays.

Currently studying at Swinburne?

There are many ways to contact us if you’re a current student. Our friendly team is available Monday to Friday, 9am to 5pm, closed public holidays.

Do you help students find their academic journey?

Whether you're an international agent or a career practitioner, we have an array of resources to help guide your students and map out their academic journey. 

Want to contact a specific team?

Contact the research team for all research related enquires, the collaborations and partnerships team to use our world-class facilities and utilise our industry experts, or contact the media contact team for help with a media enquiry.

Are you an external contractor?

We’re committed to the health and safety of our contractors, suppliers, vendors and visitors. Learn more about our induction requirements and guidelines.

Contact the Moondani Toombadool Centre

The Moondani Toombadool Centre is responsible for all Aboriginal and Torres Strait Islander matters at Swinburne. If you have any questions about our programs and services, feel free to contact the team at the Moondani Toombadool Centre.

Further contacts and information

People and Culture are available from Monday to Friday 9am – 5pm.

To contact us please email peopleassist@swinburne.edu.au or call us on +61 3 9214 8600.

Last updated February 2020


In May 2018, Swinburne informed employees about a matter regarding the university’s payroll process. An internal review found instances where superannuation contributions were underpaid for some employees between 1 July 2011 and 30 June 2017. 

Swinburne’s highest priority has been to fix this matter in a way that minimises the impact for our people.

We are implementing a new payroll system and expect it to be operational in mid-2020. Until that time we are continuing to work with leading professional services firm PwC to ensure any superannuation underpayments caused by our current payroll system are identified and corrected on a quarterly basis.

We are also working closely with UniSuper to achieve the best possible outcome for any employees we were unable to finalise calculations for in 2018. We have now completed this process and those employees will receive a final payment by 28 February 2020. 

Where can I get more information?

For specific information regarding your circumstances, contact Swinburne Payroll on +61 3 9214 8600 (select option one) or at payroll@swinburne.edu.au

Hours (AEST) 
Mon–Fri: 9am – 5pm 
Public holidays: Closed


What happened?

  • An internal payroll review found instances where superannuation contributions were underpaid for some current and former employees. In some cases, employee PAYG Payment Summaries were not correct. 
  • After discovering the issue, the university engaged leading professional services firm, PwC, to investigate the matter fully. The university has worked closely with PwC to determine the extent of the problem and rectify this complex issue as quickly as possible. 
  • The investigation found some employees were also affected by incorrect Reportable Employer Superannuation Contributions (RESC) stated on PAYG Payment Summaries, and a very small number of employees were affected by incorrect Reportable Fringe Benefits Amount (RFBA) calculations.
  • The university has identified the source of the errors and implemented a process to identify and resolve any new superannuation underpayments. Where we identify shortfalls, we make top-up payments to the employee’s superannuation fund within 28 days of the end of the quarter, as required by law. 

At all times our priority has been to do the right thing by our employees. That means not only working to fix the problem as quickly as possible with minimal impact to our employees, but also to put in place the right processes to ensure it will not happen again. 

We are implementing a new payroll system and expect it to be operational in mid-2020.

What does this mean for me?

The majority of employees were not affected. Those who were affected within the initial investigation (1 July 2011 – 30 June 2017) have had superannuation owing paid to their superannuation fund, including interest. 

A review of superannuation contributions for the 2017–2018 financial year was also completed. If an employee’s superannuation contribution was incorrectly paid between 1 July 2017 and 30 June 2018, they would have received a letter in the mail in September 2018. The letter detailed how they were affected and what steps were taken to correct this, including when payments would be made.

Former staff who were affected by this matter during the initial investigation period, or during the 2017–2018 financial year, were contacted at their last known address. 

Both current and former employees who receive an additional compensation amount in February 2020 will be sent a letter detailing how they were affected. Former employees who do not have a UniSuper account will have had one created for them.

Employees who received a payment in February 2020 will be able to view this payment in their online UniSuper account. 

If you have received a payment in February 2020 but have not received a letter, please contact payroll@swinburne.edu.au.


How to read your payslip [PDF 404KB]

How to view and update personal information on SPO [PDF 504KB]

If you're a former employee without SPO access, please contact payroll@swinburne.edu.au, or call on +61 3 9214 8600 (select option one).

The object of the Freedom of Information Act 1982, is to extend as far as possible the right of the community to access information in the possession of the Government of Victoria, statutory authorities and other public bodies, such as Swinburne University of Technology.

The University is committed to administering the Freedom of Information Act 1982 in a fair, objective and unbiased manner and with a view to ensuring that the spirit of the Act is upheld.

Under the Freedom of Information Act, there are exemptions that may apply to a request received by the University. For example, the following may be exempt under the Act:

  • documents affecting personal privacy 
  • trade secrets 
  • business, commercial and or financial matters that may disadvantage individuals or organisations.

A response to any freedom of information (FOI) request received will take up to 45 days from the date of receipt of the application.

Further information can also be found on the Office of the Victorian Information Commissioner website.

Making an FOI request

An FOI request must be in writing and sent to: 

Privacy & FOI Officer 
Swinburne University of Technology 
P.O. Box 218 
Hawthorn VIC 3122

For payment options please contact the Freedom Of Information Officer.

For any further enquiries regarding Freedom of Information, or if you wish to have an FOI request form posted to you, please contact the Freedom of Information Officer on +61 3 9214 4592 or foi@swinburne.edu.au.

Download the Freedom of Information Act Part II [Word, 17KB] 

Download the freedom of Information request form:

Swinburne University operates under the swin.edu.au and swinburne.edu.au domain names. For any DNS or SSL certificate related queries, please contact:

Con Tassios
System Administrator - Linux
Compute Services
Technology Platforms and Infrastructure
Information Technology
(03) 9214 8252

Find an expert for comment

Search for a Swinburne researcher or academic expert who is available for media comment about their field of expertise.  

Our locations

Australian campus details

Hawthorn campus

John Street, Hawthorn 
Victoria 3122 Australia 

Postal address:
PO Box 218, Hawthorn 
Victoria 3122 Australia 

The Mail Centre 
1 Alfred Street, Hawthorn 
Victoria 3122 Australia

Croydon campus

12-50 Norton Road, Croydon
Victoria 3136 Australia

Wantirna campus

369 Stud Road, Wantirna
Victoria 3152 Australia

Sarawak campus (Malaysia)

Jalan Simpang Tiga 
93350 Kuching, Sarawak, Malaysia

  • +60 82 416 353
  • +60 3 9800 3369
Swinburne Online

Level 6, 600 St Kilda Road, Melbourne 
Victoria 3004 Australia

National Institute of Circus Arts

Level 1 PC Building 
39-59 Green Street, Prahran 
(Corner Green & Thomas Street) 
Victoria 3181 Australia

  • +61 3 9214 6975
  • +61 3 9214 6574
Swinburne Sydney

1-3 Fitzwilliam Street 
Parramatta NSW 2150

  • seo search engine optimization business technology

    Complaints and feedback

    Submit complaints, suggestions and feedback to assist us in improving the quality of our teaching, administrative and support services.

Make a general enquiry

For general enquiries, call +61 3 9214 8444  to speak to our friendly team Monday to Friday, 9am to 5pm. Please note: General enquiries are not available on public holidays. 

Call us