Business Process Modelling

Overview

This unit aims to immerse students in the core concepts of business process analysis, modelling, and management. The application of these skills is crucial for organisations to improve efficiency, streamline operations, and drive strategic decision-making. Students will develop the requisite skills to model business processes, including those involving external entities (i.e., in supply chain activities). The unit also examines the impact of Artificial Intelligence (AI) and Robotic Process Automation (RPA) on business process analysis, design, and automation. Through real-world cases, students will explore how these technologies contribute to process improvement and enhance strategic value..

Unit learning outcomes

Students who successfully complete this unit will be able to:

1. Synthesise the core concepts of business process analysis, modelling, and management
2. Evaluate the impact of emerging technologies, including AI and RPA, in the scope of business process improvements
3. Apply business process management principles, methodologies, and tools to model and improve business processes
4. Apply business process improvement techniques to enhance business performance and support strategic decision-making
5. Demonstrate effective communication and teamwork skills in presenting business process models and technological solutions, while considering their impact on organisational strategy

Teaching methods

Hawthorn

Assessment

Content

• Business Process Modelling and Business Process Management
• Business Process Architecture and Value Creation
• Contemporary and emerging Technologies in BPM: AI and RPA
• Business Process Improvement and Lean Methodology
• Performance Analysis and Resource Allocation
• BPM Technologies and Business Process Automation
• Change management, quality assurance, Six Sigma and future trends in BPM