Professional Practice: Client and Agency Management | Units of study... | Swinburne University of Technology

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COM30002 12.5 Credit Points Hawthorn, Online Available to incoming Study Abroad and Exchange students

Duration

One semester

Contact hours

36 per semester

On-campus unit delivery combines face-to-face and digital learning. For Online unit delivery, learning is conducted exclusively online.

2021 teaching periods

Swinburne Online

Teaching Period 3
Dates: 8 Nov 21 - 13 Feb 22 Results: 8 Mar 22 Last self enrolment: 21 Nov 21 Census: 3 Dec 21 Last withdraw without fail: 31 Dec 21

Teaching Period 3

Dates:
8 Nov 21 - 13 Feb 22

Results:
8 Mar 22

Last self enrolment:
21 Nov 21

Census:
3 Dec 21

Last withdraw without fail:
31 Dec 21

Prerequisites

50 Credit Points of Level 2 units

Aims and objectives

The unit prepares students for their graduate career by developing a high level of proficiency in professional oral and written communication skills in order to manage clients and agency projects. Additionally students will have opportunities to further develop their interpersonal skills aimed at helping them to establish and manage both inter and intra agency relationships, and also relationships with clients. Students will undertake a project to communicate discipline specific skills to a wider audience. They will be expected to work collaboratively to identify issues, plan and develop operational plans for the workplace.

Students who successfully complete this unit will be able to:

1. Adopt innovative and effective approaches to planning sustained communication activity
2. Research, plan, implement and evaluate communication projects and campaigns
3. Discuss the use and value of different media in professional communication
4. Demonstrate confidence in planning and implementing a communication plan
5. Identify effective approaches to working with clients on communication opportunities
6. Discuss appropriate methods of evaluating the success of communication plans

Unit information in detail

- Teaching methods, assessment, general skills outcomes and content.

Teaching methods

This unit will involve up to 150 hours of work including:

On-campus

Type	Hours per week	Number of Weeks	Total
Face to Face Contact Lecture Tutorial	2 1	12 12	24 12
Online Contact Not Applicable
Specified Learning Activities Readings	3	12	36
Unspecified Learning Activities independent study			78
TOTAL			150 hours/12.5cp

SOL

Type	Hours per week	Number of Weeks	Total
Face to Face Contact
Online Contact Not Applicable
Specified Learning Activities Readings Online activities	3 3	12 12	36 36
Unspecified Learning Activities independent study			78
TOTAL			150 hours/12.5cp

Assessment

Types	Individual or Group task	Weighting	Assesses attainment of these ULOs
Presentations	Group	20%	1,2,3,4,5
Project Reports	Individual or Group	40%	1,2,3,4,5,6
Portfolio	Individual	40%	2,4

General skills outcomes

During this unit students will receive feedback on the following key generic skills:
• Teamwork Skills
• Analysis Skills
• Problem Solving Skills
• Communication Skills
• Ability to tackle unfamiliar problems
• Ability to work independently

Content

• Effective interpersonal skills
• Collaborative problem solving in a team environment
• Project management and leadership skills
• Managing individual workloads within project plans
• Management of financial and agency resources
• Communication issues in business and community contexts
• Professional reporting and presentation skills
• Self and peer evaluation

Study resources

- Reading materials.

Reading materials

A list of reading materials will be made available in the unit outline.