Operations Management

SCM60001 12.5 Credit Points Hawthorn, Sarawak Available to incoming Study Abroad and Exchange students


  • One semester or equivalent
    This unit will be delivered on-line in Semester 2 2020.


Contact hours

  • 36

2020 teaching periods


Higher Ed. Semester 2

3 Aug 20 - 1 Nov 20

8 Dec 20

Last self enrolment:
16 Aug 20

31 Aug 20

Aims and objectives

Previous unit code BUS60001 
This unit critically examines the issues and techniques of Operations Management. It reviews the strategic importance of the operations function in delivering top quality products and services efficiently and effectively to meet the needs of clients and customers. It focuses on the three key operations management activities of operations design, operations planning and control, and operations improvement – all in a strategic context. The unit also provides an opportunity for students to apply theory and technique to real examples drawn from literature, observed in everyday life, and from students’ own experience. Contemporary issues in operations management are also explored.
Students who successfully complete this unit will be able to:
1. Demonstrate a critical understanding of operations and quality management and strategy both in theory and in
2. Demonstrate and define the key theoretical and practice issues, decisions and processes involved in
managing manufacturing and service transformations
3. Analyse and critically address complex issues in contemporary operations and quality management practice
4. Communicate proficiently in a professional manner and operate as a member or leader of a team
5. Apply theoretical knowledge to an applied research project using operations management theory