Leading High Performance Organisations
Duration
- One Semester or equivalent
Contact hours
- 150 contact hours - Online
On-campus unit delivery combines face-to-face and digital learning. For Online unit delivery, learning is conducted exclusively online.
2024 teaching periods
| Hawthorn Higher Ed. Semester 2 |
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|---|---|---|
Dates: Results: Last self enrolment: Census: Last withdraw without fail: |
Aims and objectives
This unit explores the challenges of leading and managing aviation organizations to a high level of performance, where this is measured not only in commercial terms, but also reliability and safety. It draws on the management disciplines of Organizational Behaviour and Leadership as they apply on the flight deck, in air traffic control, maintenance, and across airline operations, combining this with the research into more aviation specific areas such as Human Factors, Safety, Resilience, Systems Engineering, and High Reliability Organizations. The unit examines how leaders can generate a healthy culture, team working, systems, processes, and controls along all these dimensions..
Unit Learning Outcomes (ULO)
1. Identify high performance in its proper organizational and aviation industry context
2. Describe the competing priorities that arise from considerations of efficiency, quality, reliability, safety, resilience, adaptability, and innovation as they apply in an aviation context.
3. Explain the fundamental dilemma captured in the contrast between reliability and resilience, conformance and responsiveness.
4. Critically analyse the main features of Normal Accident Theory (NAT), High Reliability Organizations (HRO), Resilience Engineering (RE), and Systems Theory (STS) as implemented across aviation.
5. Demonstrate which method, NAT, HRO, RE, or STS, is most appropriate for different areas within an organization or type of aviation sector
6. Identify the principles that drive a high performing organizational culture for both reliability and resilience, safety and innovation7. Identify the principles that drive a high performing organizational culture for both reliability and resilience, safety and innovation
Unit Learning Outcomes (ULO)
Students who successfully complete this unit will be able to:
2. Describe the competing priorities that arise from considerations of efficiency, quality, reliability, safety, resilience, adaptability, and innovation as they apply in an aviation context.
3. Explain the fundamental dilemma captured in the contrast between reliability and resilience, conformance and responsiveness.
4. Critically analyse the main features of Normal Accident Theory (NAT), High Reliability Organizations (HRO), Resilience Engineering (RE), and Systems Theory (STS) as implemented across aviation.
5. Demonstrate which method, NAT, HRO, RE, or STS, is most appropriate for different areas within an organization or type of aviation sector
6. Identify the principles that drive a high performing organizational culture for both reliability and resilience, safety and innovation7. Identify the principles that drive a high performing organizational culture for both reliability and resilience, safety and innovation
Unit information in detail
- Teaching methods, assessment and content.
Teaching methods
Hawthorn
Type | Hours per week | Number of Weeks | Total |
Online Contact Online Learning Activities | 4 | 12 | 48 |
Unspecified Learning Activities Independent Learning | 8.5 | 12 | 102 |
TOTAL | 150 hours |
Assessment
| Types | Individual/Group Role | Weighting | Unit Learning Outcomes (ULOs) |
Assignment 1 | Individual | 25% | 1,2,3,6 |
| Assignment 2 | Individual | 35% | 3,4,6 |
| Assignment 3 | Individual | 40% | 4,5,6 |
Minimum requirements to pass this Unit
As the minimum requirements of assessment to pass a unit and meet all Unit Learning Outcomes to a minimum standard, a student must achieve:
(i) an aggregate mark of 50% or more, and
(ii) must complete all assignments.
Students who do not successfully achieve hurdle requirement (ii) in full, will receive a maximum of 44% as the total mark for the unit and will not be eligible for a conceded pass.
As the minimum requirements of assessment to pass a unit and meet all Unit Learning Outcomes to a minimum standard, a student must achieve:
(i) an aggregate mark of 50% or more, and
(ii) must complete all assignments.
Students who do not successfully achieve hurdle requirement (ii) in full, will receive a maximum of 44% as the total mark for the unit and will not be eligible for a conceded pass.
Content
- Defining high performance properly in an aviation context
- Striving for control, predictability, reliability - human input as a source of error
- Taking it to extremes, the zero-tolerance debate in safety and the harm it creates
- Resilience, adaptability, innovation - human input as a source of success
- The fundamental dilemma - reliability OR resilience, why these clash. The limitations of current thinking in Human Factors, technology, and automation
- Managing complexity, is it possible? NAT versus HRO approaches
- Finding solutions - RE and STS as the way forward
- Applying the theories appropriately to different aviation sectors
- Organisational design for high performance
- Building the right organisational culture
- Dealing with reality - leadership as overcoming obstacles to high performance
Study resources
- Reading materials.
Reading materials
A list of reading materials and/or required texts will be made available in the Unit Outline.