Design Systems and Services

DDD20007 12.5 Credit Points Hawthorn Available to incoming Study Abroad and Exchange students


  • One Semester or equivalent

Contact hours

  • 36 Hours per Semester +Blended

On-campus unit delivery combines face-to-face and digital learning.

2023 teaching periods


Higher Ed. Semester 2

31 Jul 23 - 29 Oct 23

5 Dec 23

Last self enrolment:
13 Aug 23

31 Aug 23

Last withdraw without fail:
15 Sep 23


150 credit points

Aims and objectives

The aim of this unit of study is to introduce students to the principles of systems and service design. The unit provides an introduction to how designers can make a significant contribution to the improvement of existing systems and services and the creation of entirely new ones. The design of systems and service involves both tangible and intangible elements often in the form of high level organizations (public sector and private enterprise), technology, communication, and human behaviours.
Innovations are sought that deliver, for example, more efficient processes and procedures, improved ecological performance and sustainable practices, greater customer satisfaction and competitive advantage.

Unit Learning Outcomes: Students who successfully complete this unit will be able to:
1. Identify the scope of system and service design in relation to business and the design industry;
2. Apply mapping techniques and methods to visualize the system or service;
3. Articulate the role design and designers play in the design of systems and services, and how the principles of system and service design broadens the opportunities
for designers to apply their creative capabilities over a broader spectrum of business and commerce;
4. Engage in critical research/investigation and analysis of user(s), their context(s) and the processes relating to the design and development of systems and services;
5. Undertake work in collaborative interdisciplinary teams in the definition and development of systems/services design projects;
6. Apply user-centred design principles, scenario-based development techniques and iterative design processes;
7. Develop well-considered, expressive and visionary design systems and/or service outcomes.