How to have a difficult conversation
$900
Overview
How to have a Difficult Conversation is a short course that teaches you the negotiation, planning, and self-reflective skills to turn difficult conversations into constructive ones.
Deepen your understanding of what creates workplace conflict and learn how to find harmonious solutions - ones that don't rely on aggression or unfair tactics.
You'll examine challenging workplace scenarios and receive a simple set of skills that improve your ability to deal with difficult conversations in a more confident and constructive way.
Who should attend
This course is designed for anyone who would like to improve their ability to participate in difficult conversations.
Skills you’ll learn
- Active listening
- Effective communication
- Conflict management and resolution
- Negotiation
Learning outcomes
- Understand the drivers of difficult conversations
- Establish the results of the conversation
- Understand the need to address conflict and the desired outcome
- Understand the effects of not having the difficult conversation
- Listen actively and communicate assertively
- Carry out basic negotiations
- Create an action plan to have difficult conversations and anticipate outcomes
- Apply resolution techniques and swiftly respond to unfair tactics
About your instructor
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Cris Popp
Cris is a leading trainer and coach who develops programs around resilience and leadership using positive psychology.
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"Great session with valuable information. We learnt simple steps to coach people through a difficult conversation, I feel much more confident conducting a challenging conversation post this workshop. Our facilitator was really engaging and used great examples from her own experience and encouraged group discussions."
Clarissa , How to have a difficult conversation
Why Swinburne?
Delivered by facilitators who are industry experts
Participant course training manual
Live Online delivery allows you to do the course from anywhere
Access to our team of Customer Development Advisors
Download brochure
Course downloads
Timetables
Resources
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.