How to have a Difficult Conversation
Difficult conversations are all around us, and they only become more difficult if we don't know how to participate in them effectively. If you are the sort of person who avoids conflict, shuts down in challenging conversations, or takes an aggressive stance, this course is designed for you.
We focus on understanding why some conversations are more difficult than others, and why that makes them more important to tackle effectively. We'll examine some challenging situations in the workplace, and provide participants with a set of simple skills to improve their ability to deal with difficult conversations and deal with conflict in a more confident and constructive way.
Who should attend?
This course is designed for anyone who would like to improve their ability to participate in difficult conversations.
Duration
1 day
Study modes
face-to-face
Fees
$720 Victoria
$495 Tasmania (2018)
Swinburne Professional
This course is delivered by Swinburne Professional. Our courses enable you to move forward in your career with the confidence that comes from knowing your skills are in demand.
Course details
- Course delivery, learning objectives and benefits.
Learning objectives
- Understand potential drivers of difficult conversations and why people become difficult
- Understand the need for addressing conflict and the effects of not doing it
- Acquire better communication skills, like assertive communication, listening skills and basic negotiation skills
- Learn to plan a difficult conversation and anticipate outcomes
- Develop skills and confidence to work constructively with conflict
- Learn how to manage and protect yourself in a conflict situation
- Learn a range of resolution techniques and responding to unfair tactics
Benefits
Course inclusions
- Participant course training manual
- Access to learning advisors to discuss further study options - to book an appointment call 1800 633 560
- Convenient Hawthorn, Melbourne location
- Now available in Hobart, Tasmania
Dates and registration
- Dates and registration information.
Option 1 - Register and pay online
Option 2 - Register and request an invoice
Use the below form if you would like us to invoice your organisation or if you need to book multiple courses and pay by credit card. If you just want to book into one course and pay by credit card, then please use Option 1 above. Download and complete this form and return it to us by post or email.
Registration process
Course downloads
- Timetables, course brochures and further information.
Quarterly Course Calendar Tasmania
Timetables for this and all other short courses for the current quarter.
Facilitators
- Facilitator information.
Be taught by our team of facilitators who are experienced, academically qualified and passionate about excellence in professional practice. Find out more about our facilitators here.
Find out more
Make an enquiry
Make an enquiry
Training Organisation Identifier (TOID): 3059