Difficult conversations are all around us and they only become more difficult if we don't know how to participate in them effectively.
This course focuses on giving you skills like negotiation, planning, self-reflection, clarity, and empathy to turn difficult conversations into constructive ones.
We focus on understanding why some conversations are more difficult than others, and why that makes them more important to tackle effectively.
We'll examine some challenging situations in the workplace and provide participants with a set of simple skills to improve their ability to deal with difficult conversations and deal with conflict in a more confident and constructive way.
You’ll also understand how to map out the root causes of conflict in your workplace, move away from aggression, and respond to unfair tactics, while devising strategies to maintain a positive outcome wherever possible.
Who should attend?
This course is designed for anyone who would like to improve their ability to participate in difficult conversations.
Face-to-face, Live online
(unless stated, Swinburne Professional courses do not attract GST)
“A really interesting session. The course had a good amount of practical activity that allowed us to practice learning models and really nail the content.”
How To Have Difficult Conversation
Short Course Outline - How to have a difficult conversation
Download this course brochure for more information about the short course. This can also be given to your employer to pitch for funding or support of your program.
Swinburne Live Online Short Courses and Qualifications
Our Live Online training is delivered to you live, providing similar interactions as face to face training with the benefits of remote access. The training is delivered through video conferencing and discussion board platforms. Workshops are broken into interactive video sessions, including presentations and distribution of materials and discussion board based activities.
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face to face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.