Difficult conversations are all around us and they only become more difficult if we don't know how to effectively participate in them.
This course focuses on giving you skills like negotiation, planning, self-reflection, clarity, and empathy to turn difficult conversations into constructive ones. You will focus on understanding why some conversations are more difficult than others and why that makes them more important to tackle effectively.
The How to have Difficult Conversations course examines some challenging situations in the workplace and provides you with a set of simple skills to improve your ability to deal with difficult conversations and conflicts in a more confident and constructive way.
You’ll also understand how to map out the root causes of conflict in your workplace, move away from aggression, and respond to unfair tactics, while devising strategies to maintain a positive outcome wherever possible.
Who should attend?
This course is designed for anyone who would like to improve their ability to participate in difficult conversations.
Face-to-face, Live online, workplace
(unless stated, Swinburne Professional courses do not attract GST)
Short Course Outline - How to have a difficult conversation
Download this course brochure for more information about the short course. This can also be given to your employer to pitch for funding or support of your program.
"Great session with valuable information. We learnt simple steps to coach people through a difficult conversation, I feel much more confident conducting a challenging conversation post this workshop. Our facilitator was really engaging and used great examples from her own experience and encouraged group discussions."
How to have a difficult conversation
Swinburne Live Online Short Courses and Qualifications
Our Live Online training is delivered to you live, providing similar interactions as face to face training with the benefits of remote access. The training is delivered through video conferencing and discussion board platforms. Workshops are broken into interactive video sessions, including presentations and distribution of materials and discussion board based activities.
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face to face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.