Difficult conversations are all around us, and they only become more difficult if we don't know how to participate in them effectively. If you are the sort of person who avoids conflict, shuts down in challenging conversations, or takes an aggressive stance, this course is designed for you.
We focus on understanding why some conversations are more difficult than others, and why that makes them more important to tackle effectively. We'll examine some challenging situations in the workplace, and provide participants with a set of simple skills to improve their ability to deal with difficult conversations and deal with conflict in a more confident and constructive way.
Who should attend?
This course is designed for anyone who would like to improve their ability to participate in difficult conversations.
Swinburne Open Day
It’s the most open of open days! Experience the buzz, chat to students and discover your dream course on Sun 29 July. Plan your day now!
$495 Tasmania (2018)
This course is delivered by Swinburne Professional. Our courses enable you to move forward in your career with the confidence that comes from knowing your skills are in demand.