How to have a Difficult Conversation

Short course Hawthorn, Online Send me a link to this course

Difficult conversations are all around us and they only become more difficult if we don't know how to participate in them effectively.

This course focuses on giving you skills like negotiation, planning, self-reflection, clarity, and empathy to turn difficult conversations into constructive ones.

We focus on understanding why some conversations are more difficult than others, and why that makes them more important to tackle effectively.

We'll examine some challenging situations in the workplace and provide participants with a set of simple skills to improve their ability to deal with difficult conversations and deal with conflict in a more confident and constructive way.

You’ll also understand how to map out the root causes of conflict in your workplace, move away from aggression, and respond to unfair tactics, while devising strategies to maintain a positive outcome wherever possible.

Who should attend?

This course is designed for anyone who would like to improve their ability to participate in difficult conversations.


1 day

Study modes

Face-to-face, Live online



(unless stated, Swinburne Professional courses do not attract GST)