How to have a Difficult Conversation
Difficult conversations are all around us and they only become more difficult if we don't know how to participate in them effectively.
This course focuses on giving you skills like negotiation, planning, self-reflection, clarity, and empathy to turn difficult conversations into constructive ones.
We focus on understanding why some conversations are more difficult than others, and why that makes them more important to tackle effectively.
We'll examine some challenging situations in the workplace and provide participants with a set of simple skills to improve their ability to deal with difficult conversations and deal with conflict in a more confident and constructive way.
You’ll also understand how to map out the root causes of conflict in your workplace, move away from aggression, and respond to unfair tactics, while devising strategies to maintain a positive outcome wherever possible.
Who should attend?
This course is designed for anyone who would like to improve their ability to participate in difficult conversations.
Duration
1 day
Study modes
Face-to-face, Live online
Fees*
$750
(unless stated, Swinburne Professional courses do not attract GST)
“A really interesting session. The course had a good amount of practical activity that allowed us to practice learning models and really nail the content.”
Participant
How To Have Difficult Conversation

Short Course Outline - How to have a difficult conversation
Download this course brochure for more information about the short course. This can also be given to your employer to pitch for funding or support of your program.
Swinburne Live Online Short Courses and Qualifications
Our Live Online training is delivered to you live, providing similar interactions as face to face training with the benefits of remote access. The training is delivered through video conferencing and discussion board platforms. Workshops are broken into interactive video sessions, including presentations and distribution of materials and discussion board based activities.
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face to face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.
Course details
- Course delivery, learning objectives and benefits.
Course delivery
This one-day short course shows you how to respond to difficult conversations using a principled, collaborative approach, and plan for difficult conversations you need to initiate with empathy and constructiveness.
Learning objectives
You will learn the skills to:
- Understand the drivers of difficult conversations and why people become difficult.
- Understand the need to address conflict and the effects of not doing it.
- Acquire better communication skills such as assertive communication, listening skills, and basic negotiation.
- Plan a difficult conversation and anticipate outcomes.
- Apply resolution techniques and swiftly respond to unfair tactics
Benefits
- Develop skills and confidence to work constructively with conflict.
- Know how to manage and protect yourself in a conflict situation.
- Enjoy more collaborative outcomes at work.
- Meaningfully address and resolve conflict moving forward.
- Receive a participant course training manual to take with you.
Course inclusions
- Participant course training manual
- Access to learning advisors to discuss further study options - to book an appointment call 1800 633 560
- Convenient Hawthorn, Melbourne location
- New Live Online delivery allows you to do the course from anywhere in the country
- Live online delivery available in the following states and territories – Adelaide, Brisbane, Canberra, Darwin, Melbourne, Perth, Sydney, Tasmania.
Course downloads
- Timetables, course brochures and further information.
Quarterly Course Calendar Australia
Timetables for this and all other short courses for the current quarter.
Short Course Overview - How to have a difficult conversation
Download this document as a quick outline of the short course that can be printed and presented to your employer.
Facilitators
- Facilitator information.
Be taught by our team of facilitators who are experienced, academically qualified and passionate about excellence in professional practice. Find out more about our facilitators here.
Find out more
Make an enquiry
Make an enquiry
Training Organisation Identifier (TOID): 3059