This Conflict Resolution training course teaches you how to unpack what creates conflict in the workplace, gain a strong insight into why people act the way they do, have empathy for difficult and diverse behaviours, grow your emotional intelligence, and be able to work among a range of communication styles.
You will be able to identify and deal effectively with difficult behaviours and situations through positive communication, active listening, and problem-solving skills.
As your understanding of your environment grows, you’ll continue to gain a better insight into why people act the way they do and have strong self-reflection skills so you understand how you personally deal with conflict as well as develop conflict resolution strategies.
Participants in this course attend for a range of reasons. Some have ongoing conflicts at home, work, or both and want to understand how to manage them better. Some find themselves in the middle of professional conflict and their workplace wants them to be able to unpack and resolve it. Some are moving into junior leadership or management positions and want to be prepared.
Who should attend?
Individuals at all skill levels who are seeking to learn how to deal with many forms of conflict in the workplace.
Face-to-face, Live online, workplace
(unless stated, Swinburne Professional courses do not attract GST)
Short Course Outline - Conflict Resolution
Download this course brochure for more information about the short course. This can also be given to your employer to pitch for funding or support of your program.
"The [facilitator] was great! The information was well presented at a good pace."
Swinburne Live Online Short Courses and Qualifications
Our Live Online training is delivered to you live, providing similar interactions as face to face training with the benefits of remote access. The training is delivered through video conferencing and discussion board platforms. Workshops are broken into interactive video sessions, including presentations and distribution of materials and discussion board based activities.
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face to face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.