Conflict Resolution
Conflict within the workplace can impact on productivity and staff morale. Developing and maintaining positive relationships with internal and external stakeholders is essential within today’s diverse workforce. Resolution of conflict is essential. Identifying and dealing effectively with difficult people and situations involves positive communication, active listening and problem-solving skills.
Conflict Resolution is a one day program, interactive in style and involves active participation in case study scenarios, group work and self-evaluation activities. You can reflect on conflict in your work environment and self-evaluate your response and management of these situations.
Who should attend?
Individuals and managers wanting to learn how to deal with many forms of conflict in the workplace.
Duration
1 day
Fees*
$720 Victoria
$495 Tasmania
(unless stated, Swinburne Professional courses do not attract GST)
Course specifics for Tasmania
This qualification is available in Tasmania. For further information please click here to send an enquiry and one of our team will contact you or call us on 1800 633 560.
Swinburne Professional
This course is delivered by Swinburne Professional. Our courses enable you to move forward in your career with the confidence that comes from knowing your skills are in demand.
Course details
- Course delivery, learning objectives and benefits.
Learning objectives
- Learn about types of conflict in the workplace and how it can manifest
- Explore the different ways conflict can be expressed such as aggression, assertion and passiveness
- Develop effective conflict resolution strategies
- Gain effective tools and strategies to deal with difficult situations and people
- Explore the use of assertiveness, active listening, communication, body language and teamwork to overcome conflict
- Learn to responding to diversity
- Learn more about yourself and others and managing conflict
- Gain confidence in managing other's conflict and your response to it
- Providing a safe place to share and discuss problems encountered in the workplace
- Learn about grievance and conflict resolution procedures
Benefits
Course inclusions
- Participant course training manual
- Access to Customer Development Advisors to discuss further study options - to book an appointment call 1800 633 560
- Convenient Hawthorn, Melbourne location
Dates and registration
- Dates and registration information.
Option 1 - Register and pay online
Register and pay online via Credit Card. Please note that we accept Visa and Mastercard only.
Option 2 - Register and request an invoice
Use the below form if you would like us to invoice your organisation. If you want to book into courses and pay by credit card, then please use Option 1 above.
Download and complete this form and return it to us by post or email.
Registration process
Course downloads
- Timetables, course brochures and further information.
Quarterly Course Calendar Tasmania
Timetables for this and all other short courses for the current quarter.
-
Quarterly Course Calendar Victoria
Timetables for this and all other short courses for the current quarter.
Facilitators
- Facilitator information.
Be taught by our team of facilitators who are experienced, academically qualified and passionate about excellence in professional practice. Find out more about our facilitators here.
Find out more
Make an enquiry
Make an enquiry
Training Organisation Identifier (TOID): 3059