Our services are tailored to suit the individual's needs. This approach emphasises the importance of a strong therapeutic relationship between the practitioner and client and involvement of family members, carers and facility staff.

Face-to-face counselling 

We provide counselling services to older adults living in residential aged care settings in Melbourne, Victoria. A major focus of our counselling involves finding creative ways of engaging with older adults, their families and carers to help them cope with life transitions, loss and grief issues, physical health problems and mental health difficulties. A range of interventions are used, including cognitive-behavioural therapy, reminiscence therapy and solution-focused therapy. 

Personal and health information is treated with professional confidentiality under the Australian Psychological Society's Code of Ethics and relevant Victorian Government legislation. 

Referrals for counselling can come from the individual, a family member or professional staff.

Telehealth counselling and support service 

In response to the COVID-19 crisis, the Wellbeing Clinic for Older Adults is  now offering a free telehealth service to provide ongoing emotional support during this challenging period. You can receive this service if you are an aged care resident. You can also receive this service if you are a family member, friend or staff and would like support in caring for a resident. 

Our counsellors are provisionally registered psychologists, social work interns, and counselling postgraduates, who are supervised by experienced practitioners. Our counsellors are ready to support you through the next few months by phone or video calls. To request this service, please complete our online referral form.

The Wellbeing  Clinic for Older Adults would like to thank Arcare Family Foundation. The Aged Persons Welfare Foundation and The Barbara Dicker Brain Science Foundation for supporting the telehealth counselling and support service.

More information
National Telehealth Counselling and Support Service
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Group programs 

The clinic offers group-based treatment and support services including reminiscence groups and carer support programs. 

Reminiscence groups engage older adults to review past experiences, challenges and successes, and aim to enhance personal wellbeing. 

Carer support programs address the emotional stress of carers by creating a comfortable and structured space for discussion and learning. 

Request a service

To request telehealth counselling and support services, please complete our online referral form. Other services are suspended until further notice, due to the COVID-19 pandemic.

Complete referral form

Get in contact

If you would like to know more about our services or have any questions, please don’t hesitate to call us on +61 3 9214 8653, email us at wellbeingclinic_agedcare@swinburne.edu.au or complete our online contact form.

Contact us