Need emergency assistance?

If you or someone you know is hurt or in immediate danger: 

  • call the emergency services on 000
  • call +61 3 9214 3333 for campus security for important but non-life-threatening incidences.

Are you an international student? If an emergency occurs in your home country while you’re studying in Australia, support and advice is available 24/7 by calling +61 3 9214 6741

24-hour consular emergency helpline

If you’re an Australian and involved in a disaster or other emergency while overseas, call +61 2 6261 3305 for assistance or visit the Australian Department of Foreign Affairs and Trade website for more information on getting help overseas.

Get help overseas

Local emergencies

Melbourne is a city with low crime, and Swinburne campuses are safe places. However, it's important to know what to do if anything goes wrong while you're studying in Australia. 

If someone is seriously injured, in need of urgent medical help, or if your (or somebody else’s) life is in danger, call 000 for free from your mobile or at any Swinburne phone. 

On-campus emergencies must also be reported to Swinburne security immediately by calling +61 3 9214 3333.

Emergency assembly areas

We have designated emergency assembly areas at all our campuses. Click on the locations below to view the assembly area map for your campus.

International student advisers

International student advisers are here to help should an emergency occur in your home country. You can call +61 3 9214 6741 to make an appointment on Monday to Friday 9am–5pm or visit the reception on Ground Floor, AMDC106, Hawthorn campus

If you’re directly affected by or concerned about an issue in your home country that impacts you personally or your ability to be successful in your studies, register your details with the International Student Advisory and Support team. 

Email with the name of the disaster or event in the subject line (e.g. Paris/Beirut terrorist attacks, Nepal earthquake).

In the email, provide your:

  • student ID number
  • phone number so that we can contact you as quickly as possible.

Access to a private room with a telephone can be made available to you so you can contact relatives you are concerned about in your home country.

Impacts on your study

If it’s necessary to modify your study plan due to unexpected events:

  • Local students should contact studentHQ for next steps 
  • International students should make an appointment with the International Student Support team via as soon as possible. 

Support services

If you need medical help, please call +61 3 9214 8483. In an emergency call 000.

Hawthorn medical clinic

Level 4, George Swinburne Building
34 Wakefield Street, Hawthorn
Monday to Thursday 8.30am–6pm
Friday 8.30am–5pm
Phone: +61 3 9214 8483

Croydon campus nurse

Building CA, Room CA130
12–50 Norton Road, Croydon
Monday to Friday: 9am–2.30pm
Phone: +61 3 9726 1711

Closed until future notice
Wantirna campus nurse

Room WA121
369 Stud Road, Wantirna
Monday to Thursday: 8am–4pm
Friday: 8.30am–12pm
Phone: +61 3 9210 1287

Closed until future notice

At Swinburne, we are committed to supporting our community of students, staff and on-campus visitors. Support services available on campus include:

Student counselling

Our private and confidential counselling service is available to help you through your situation. Register and make an appointment to see a counsellor or call the counselling team on +61 3 9214 8483.

After-hours crisis line

The Swinburne crisis line is available to help you 24 hours a day on weekends and public holidays, and outside business hours on weekdays (before 9am and after 5pm). Call 1300 854 144 or text 0488 884 145.

Spiritual care

Learn more about the spiritual care and support available at all campuses.

On campus support

International student advisers are here to help should an emergency occur in your home country. You can call +61 3 9214 6741 to make an appointment on Monday to Friday 9am–5pm or visit the International Student Advisory team on Ground Floor, AMDC106, Hawthorn campus

Outside of Swinburne, there are 24/7 support services available for people experiencing crisis or activity that makes them feel unsafe. For emergencies or if your life is in immediate danger, call the police on 000.

Off-campus support services include:

Lifeline Australia

Lifeline provide 24/7 phone crisis support which you can call on 13 11 14.

Visit Lifeline

Support, advice and information on dealing with depression and anxiety.

Visit beyondblue
Mind Victoria

Specialist psychological support services to help you gain better mental health and improve the quality of your life.

Visit Mind Victoria
Mental Health Community Support Services

Support for people with a psychiatric disability, which helps people to live better lives through social connections, housing, education and employment.

Visit Mental Health Community Support Services

Call Swinburne security

Have you encountered an on-campus emergency, suspicious behaviour or personal safety concerns? Contact the Swinburne security team by calling +61 3 9214 3333 from any Swinburne phone. 

Call security