A message from our IT Service Desk

On Monday 3 June, Swinburne’s IT Service Desk will enable the Microsoft Entra Self-Service Password Reset (SSPR) portal. 

In addition to increasing security, SSPR will allow you to reset your password autonomously, reducing your downtime and dependency on the IT Service Desk. 

Once SSPR is live, you can access it here.

Did you lose access to eduroam?

The eduroam wireless security network at Hawthorn, Croydon and Wantirna campuses has been updated. If your device no longer connects to our free on-campus Wi-Fi, you may need to update your security certificate. Refer to your student email or WiFi access for more information.

Access your student email 

It’s important to check your student email regularly because we use it to send you important information. If you don’t check in often, you may miss a key date. At Swinburne, we use Microsoft Office 365 to manage student emails.

Your username will be your student email address when you log in to Office 365. Your student email is in the format studentIDnumber@student.swin.edu.au, for example 20196543@student.swin.edu.au

Your student ID number can be found on your Letter of Offer or on your student ID card. Your existing password will be used to log in to your student email on Office 365.

Sign in to your student email now

Note: Your current password is the one that you received from Swinburne when you submitted your application and is the same password you will use to access other university systems, such as Canvas. Forgotten your password? Visit the Microsoft Entra Self-Service Password Reset (SSPR).

Student email on a mobile device 

Download the free Microsoft Outlook app available for Windows, Mac, Android, and iOS operating systems. Download these free apps from the Apple, Android or Microsoft app stores. You can also access email through apps such as Mail on iPhone.

To set up your account, open the Outlook application then add a new email account by entering your Swinburne email address as your username, and your password.

Being able to access free Wi-Fi on campus enables Jasmine to study for her degree in between classes. 

Get Office 365 for free!

Current Swinburne University of Technology students are able to use Microsoft Office 365 online and install the latest Microsoft Office applications on up to five PCs or Macs for free.

Install Office 365

Student Wi-Fi

Connecting to campus-wide, secure Wi-Fi network on all your devices is easy. Swinburne uses a secure wireless network called eduroam. Please refer to the setup guide and follow the steps. 

For more information on the parameters of our information technology parameters, read our IT acceptable use guidelines.


If you need any technical help or want to ask a question about IT, the TechBar is available to assist face-to-face on Level 2 of the Hawthorn Library or via our Virtual Support Services in the Croydon and Wantirna Libraries.

We can assist you in connecting to the eduroam Wi-Fi, printing, setting up to work or study from home, using OneDrive and more.

See our opening hours

You can redirect your Swinburne student email so it's automatically sent to an alternative email address, such as a personal email that you use more regularly.

To forward all messages to another email address:

  • Log into Outlook
  • Click the settings (gear) icon in the top right-hand corner and click on View all Outlook settings
  • Select Mail and then Rules
  • Click on + Add new rule
  • Enter a name for your rule, for example 'forward email'
  • Under Add a condition, select Apply to all messages
  • Under Add an action select Redirect to
  • In the new text field, enter the email address to which you want your emails forwarded
  • Check that the Stop processing more rules checkbox is ticked
  • Click Save to activate your email forwarding rule

If you can't log in, confirm you're connected to the internet and using the correct username and password.

If you check your emails using an app, try a password reset to help correct the problem. If you check your student email in a web browser, try clearing the cache and cookies. This removes files related to previous web browsing sessions.

Multi-Factor Authentication (MFA)

If you’ve been prompted to set up Multi-Factor Authentication, please visit the Cybersecurity Hub for set-up instructions and more information. 

If you cannot log into email, you may need to reset your password. Visit the Microsoft Entra Self-Service Password Reset (SSPR) to reset or change your password. You'll need to have your contact details on file with us to reset your password.

The process of changing or resetting your password is easy if you know your current password, simply follow the steps through the SSPR.

How to reset your password if you've forgotten your current password

To verify your identity, we need to be able to contact you on your mobile and your alternate email address. Visit the SSPR and follow the steps.

If you’ve not provided us with a mobile number or alternate email address, please contact the IT Service Desk on +61 3 9214 5000 to get help in updating your contact information.

If you have another email account that uses Office 365, you may need to log out of that account before logging in with your Swinburne email. You can also open the email link in a different browser or in a private/incognito browsing session. 

Phone the IT Service Desk on +61 3 9214 5000 if you need more help. They'll need to confirm who you are, so make sure we have your current personal details.


Our rovers are still available to provide tech support remotely, Monday – Friday 9am–5pm, excluding public holidays.

Please contact the team at rovers@swinburne.edu.au 

Rovers can help you to:

  • connect to Swinburne's Wi-Fi
  • unlock a SIMS account or reset a password
  • assist with web print (wireless printing)
  • fix basic IT problems
  • book a PC and rooms in the library
  • install and troubleshoot software
  • assist with print, scan, and photocopy
  • use the self check-out kiosk
  • find books in the library catalogue
  • organise online printing credit.

Need IT assistance?

Rovers operate from the library on Hawthorn campus. If you can't use the setup guide or are having other IT issues, rovers can assist you and provide tech support remotely, Monday – Friday 9am–5pm, excluding public holidays. Contact the team at +61 3 9214 5000 or via rovers@swinburne.edu.au.

Call IT for help