What to do in an emergency

Swinburne provides support when you're affected by an emergency, whether it's in Australia or your home country.

Melbourne is a city with low crime, and Swinburne campuses are safe places. However, it's important to know what to do if anything goes wrong while you're in Australia, including if there is an issue overseas or in your home country.

Local emergencies

In a local emergency dial 000 for police, ambulance or fire services.

On-campus emergencies should be reported to Swinburne security immediately on +613 9214 3333.

Note: if you are on campus during an emergency, you can pick up any Swinburne phone and simply dial 3333 for security.

The International Student Advisory and Support team is also available for personal support if you are hospitalised or become unexpectedly unwell.

Contacting your home country in an emergency

If a major incident occurs in your home country and you need to get in touch with your family outside Australia or need more information about the situation on the ground, it’s important to know who to contact.

If you are directly affected by or concerned about an issue in your home country that impacts you personally or your ability to be successful in your studies, you should register your details with International Student Advisory and Support.

To register, email isa@swin.edu.au with the name of the disaster or event in the subject line (e.g. Paris/Beirut terrorist attacks, Nepal earthquake). In the email, provide your:

  • student ID number
  • phone number so that we can contact you as quickly as possible.

For urgent support or advice after hours, call: +613 9214 6741.

The International Student Advisory and Support team can also provide access to a private room with telephone so you can contact close relatives you are concerned about in your home country.

Impacts on your study

If it is necessary to modify your study plan due to unexpected events, students should make an appointment with Swinburne’s International Student Support team (isa@swin.edu.au) as soon as possible.

Staff: please direct international students to make an appointment with the International Student Advisory and Support team before any academic requests are approved.

Get help from the International Student Advisory and Support team

The International Student Advisory and Support team can give you information on how to deal with safety issues or in the event of an emergency overseas. 

You are welcome to make an appointment to see an international student adviser at any time.

Other available support

Please remember these support services are available to all Swinburne students: