Student email

It’s important to check your student email regularly because we use it for important notifications. If you don’t check in often, you may miss a key date.

Username and password

Use your student email address as your username when you login to Office 365.

Your student email address is in the format studentIDnumber@student.swin.edu.au.

For example, 20176543@student.swin.edu.au

You can find your student ID number on your letter of offer or student ID card.

You will generate a password when you sign in for the first time. If you forget your password, use the self service password managment portal to reset it.

Set up Swinburne email on a mobile device

The easiest way to receive Swinburne emails is to download the free Microsoft Outlook app available for Windows, Mac, Android, and iOS operating systems. Download these free apps from the Apple or Android app stores. You can also access email through apps such as Mail on iPhone.

To set up your account, ensure your device is connected to the internet, open the Outlook application then add a new email account by entering your Swinburne email address as your username, and your password.

Forward email to a personal account

You can redirect your Swinburne student email so it's automatically sent to a personal email address.

To forward all messages to another email address:

  • Log into Outlook
  • Click the gear icon to change your settings
  • Under Your app settings, click Mail
  • From the list of Options, under Accounts, click Forwarding
  • Select the Start forwarding option
  • Enter the new address in the Forward my email to: text box
  • Click Start forwarding
  • Click Save

Help with email

Login problems

If you can't login, confirm you're connected to the internet and using the correct username and password.

If you check email using an app, try a password reset to help correct the problem. If you check email in a web browser, try clearing the cache and cookies. This removes files related to previous web browsing sessions.

Password reset

If you cannot login to email, you may need to reset your password. Visit the password managment portal to reset or change your password. You'll need to have your contact details on file with us to reset your password.

More than one Office 365 account?

If you have another email account that uses Office 365, you may need to log out of that account before logging in with your Swinburne email. You can also open the email link in a different browser or in a private/incognito browsing session.

Contact us

Phone the IT Service Desk on +61 3 9214 5000 if you need more help. They'll need to confirm who you are so make sure we have your current personal details.