8. Reasonableness requirements
8.1 When making complaints students are expected to:
- Identify themselves
- Clearly identify and define the matter
- Provide all relevant information available at the time
- Articulate the desired outcome
- Promptly respond to any requests for further information.
If you do not fulfil these expectations, the university may not investigate or respond to your complaint.
8.2 The university may dismiss or not to respond to your complaint if it is frivolous, vexatious, lacking in substance or is based on an unreasonable rationale. If your complaint includes serious unfounded allegations or allegations which do not have a reasonable basis, the university may institute misconduct processes. Refer to Student General Misconduct Regulations.
8.3 If a matter has already been dealt with, the university will not process or investigate the complaint unless the university considers there is a further unresolved issue.
8.4 You must not pursue multiple avenues for a complaint, review or appeal, nor pursue avenues independent of the resolution framework established in these guidelines and the university’s Review and Appeals Regulations.
8.5 If you are involved in multiple proceedings and the university decides that the matters are connected, or may otherwise result in duplication or undue delay, the university may determine to stay or join the relevant proceedings or investigation/s. A complaint lodged for the purpose of delaying another proceeding may be dismissed.
8.6 Once you have exhausted your rights within the complaints, review and appeals process, the matter is closed.
8.7 The university may determine that you are being vexatious and may refuse to deal with your complaints or applications for review and appeal. If you use the complaints framework to harass others or disrupt university activities, this may be grounds under section 24 of the Academic and Student Affairs Statute to not admit or allow you to continue studying.
8.8 The university may institute misconduct processes if a student continues to pursue a matter which is deemed unreasonable. Refer to Student General Misconduct Regulations.