Student Experience Framework

Swinburne has an ambitious goal – to deliver a world-class, connected next gen_now student experience for all Swinburne students.  

So we set out on an exciting journey to co-design the Swinburne Student Experience Framework. At its heart, the framework reflects and responds to students’ needs and expectations, setting them up for success during their studies and beyond.  

Co-creating a student experience 

Our Student Experience Framework, along with the supporting Student Voice and Student Partnership models, was developed by Swinburne students for Swinburne students. The project was championed by Professor Sarah Maddison, Deputy Vice-Chancellor (Education, Experience & Employability), with operational support from Swinburne Student Life, Swinburne Student Union, and the Student Representative Council. 

Nearly 4000 students from our diverse community contributed to the co-design process through a five-month-long series of online polls, focus groups, roundtables and interviews.  

This culminated with the formation of Swinburne’s first Student Citizens’ Assembly. This group of 90 randomly selected students comprised a representative cross-section of the student community, including students of all ages and backgrounds, from all campuses and all study levels. Over two half-day sessions, the assembly drafted the framework and associated models, which were then validated through an all-student survey.  

The resulting Student Experience Framework embodies a world-class, connected, next gen student experience that empowers Swinburne students to learn, grow and realise their potential to have a real impact on the world.