Independent advocacy service

If you are having an issue with your academic progress or with your experience at Swinburne, you can get advice and assistance from a Swinburne Student Life advocacy officer. It’s a free, confidential and independent service.

Our advocacy officers will listen to your problem and provide unbiased advice on the most suitable solution for you. We can also connect you to other services where appropriate. We aim to help you to resolve your problem as soon as possible.

Swinburne Student Life provides this advocacy service for all current students. It is an information, advisory and referral service that helps you to understand Swinburne’s policies and regulations and your rights and responsibilities.

Our services

Swinburne Student Life advocacy officers can:

  • help you resolve issues with your lecturers/teachers or with the University
  • talk you through processes for complaints and grievances
  • assist with unsatisfactory progress concerns
  • help you draft official correspondence such as 'show cause' responses, formal grievance letters and formal reassessment applications
  • provide support and advice during disciplinary matters
  • explain Swinburne’s policies and procedures and provide realistic assessments of your concerns
  • advocate for you at official hearings and meetings
  • refer you to external or other Swinburne services where appropriate.

Contact us

You can request an appointment with student advocacy by phone or email.

t: +613 9214 5445

When meeting with an advocacy officer:

  • bring your student ID card
  • consider the outcome you want
  • bring any correspondence (such as emails and letters) relevant to your issue

We conduct appointments across our three campuses, in person, by phone and via Skype. You can email your enquiry, supporting documents and drafts to


Hawthorn: George Level 1
Wantirna: WB 2.24
Croydon: CF 113


Swinburne Online (SOL) Higher Education students: How to prepare your Show Cause submission 

Webinar: Wednesday 11 July, 4pm (AEST) – Register

Webinar: Thursday 12 July, 10am (AEST) – Register

SUT Higher Education students: How to prepare your Show Cause submission

Webinar: Tuesday 17 July, 10am (AEST) – Register

Hawthorn campus workshop EN101: Tuesday 17 July, 1pm (AEST) – No registration required

Webinar: Wednesday 18 July, 1pm (AEST) – Register

Webinar: Thursday 19 July, 4pm (AEST) – Register