Independent advocacy service

If you are having an issue with your academic progress or with your experience at Swinburne, you can get advice and assistance from a Swinburne Student Life advocacy officer. It’s a free, confidential and independent service.

Our advocacy officers will listen to your problem and provide unbiased advice on the most suitable solution for you. We can also connect you to other services where appropriate. We aim to help you to resolve your problem as soon as possible.

Swinburne Student Life provides this advocacy service for all current students. It is an information, advisory and referral service that helps you to understand Swinburne’s policies and regulations and your rights and responsibilities.

Our services

Swinburne Student Life advocacy officers can:

  • help you resolve issues with your lecturers/teachers or with the University
  • talk you through processes for complaints and grievances
  • assist with unsatisfactory progress concerns
  • help you draft official correspondence such as 'show cause' responses, formal grievance letters and formal reassessment applications
  • provide support and advice during disciplinary matters
  • explain Swinburne’s policies and procedures and provide realistic assessments of your concerns
  • advocate for you at official hearings and meetings
  • refer you to external or other Swinburne services where appropriate.

Contact us

We conduct in-person appointments across all of our three campuses or via phone or Skype.

To book an appointment:

t: +613 9214 5445

What you need to bring to appointments:

  • student ID card
  • any correspondence (such as emails and letters) relevant to your issue

To contact the independent advocacy team directly you can email your enquiry, supporting documents and drafts to


Hawthorn: George Level 1
Wantirna: WB 2.24
Croydon: CF 113

Show Cause Submission Webinars and Workshops

Webinar: Monday 8 July at 12pm - SOL Higher Ed Students - Register

Webinar: Tuesday 9 July at 4pm - SOL Higher Ed Students - Register

Webinar: Tuesday 23 July at 4pm -  SUT Higher Ed Students - Register

Workshop: Wednesday 24 July at 1pm in EN101 - SUT Higher Ed Students - No registration required

Webinar: Thursday 25 July at 10am SUT Higher Ed Students - Register