Library - technical problems

We will try to reply to you by the next business day. If you have an urgent inquiry it is usually quicker to telephone: 9214 8330.

Your name

Are you...? Swinburne student
Swinburne staff
Not from Swinburne [We can only help you with access to the catalogue]

Your library barcode

Your library barcode begins with a U and is shown on your Swinburne staff/student card or borrower card.

Your email address

Your daytime telephone number

If we need to contact you, it is often quicker to call you by phone.

Are you using...? a computer on the Swinburne student network
a computer on the Swinburne staff network
Then go to question 7

a computer at home using dialup modem
a computer at home using cable modem/ADSL
Then go to question 8

a computer at work *

* Many people cannot use library resources from workplaces due to firewalls and other security measures on the workplace networks. We cannot help you with these problems.

If you still want to report a problem continue to question 8.

Which campus are you at? Complete this question if you are using a Swinburne computer. Croydon
Hawthorn
Healesville
Lilydale
Prahran
Wantirna

Are you using a firewall or anti-virus software? yes
no

Details:

Some firewall and anti-virus software may stop you connecting to some databases

Are you using a proxy server? yes
no

Operating system Windows - version:
Mac - version:
Other :

Your browser Internet Explorer - version:
Firefox - version:
Other - sepecify

If you are having problems viewing PDF files, enter your version of Acrobat:
*

* The Library recommends the latest version of Acrobat. You will have problems with earleir versions of Acrobat.

What resource are you having problems with? Library catalogue
Library database. Enter name of database in box below

Specific link
Other :

If your problem is with a specific link URL of the link:

Where is this URL linked from?

eg, link from catalogue, web page, BlackBoard or WebCT

Describe the problem in as much detail as possible. Include the text of any error messages. Describe what you do before the problem happens. Does the problem happen every time or only sometimes?

Send your message

Library technical problems