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Library technical problems

We will try to reply to you by the next business day. If you have an urgent inquiry it is usually quicker to telephone: 9214 8330.

note
  • Check the technical problems page and database web pages for known problems before you use this form.
  • Provide as much detail as you can. If you can't answer a question you can leave it blank, but it will help if you can answer all the questions.
  • We can only help you with library services and resources. For other technical problems at Swinburne contact: the ITS Service Desk - 9214 5000

 

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Are you...?

[We can only help you with access to the catalogue]
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Are you using...?

Then go to question 7



Then go to question 8

* Many people cannot use library resources from workplaces due to firewalls and other security measures on the workplace networks. We cannot help you with these problems.

If you still want to report a problem continue to question 8.

7
Which campus are you at? Complete this question if you are using a Swinburne computer.




8
Are you using a firewall or anti-virus software?


Some firewall and anti-virus software may stop you connecting to some databases

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Are you using a proxy server?
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Operating system -
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Your browser -
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What resource are you having problems with?


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If your problem is with a specific link

eg, link from catalogue, web page, BlackBoard or WebCT
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