Privacy policy
As part of your participation in our live chat service, your name and email address are required in order to come into the chat room. We will not publish this information or provide it to other parties. The information will be used for statistical purposes only.
What Information is collected?
The software we use keeps a transcript of every reference chat session, including the complete conversation between the librarian and the user, as well as all web sites visited. A copy of the transcript can be emailed to you if requested at the completion of the session, and a copy is automatically stored in an online database. Normally your name and email address is stored with the transcript.
Who has access to this information?
The information is collected and stored by the LivePerson service (liveperson.com) and is available to access by librarians associated with the service at Swinburne.
Who does the Library share the information with?
Individual chats are not shared with anyone outside of library. Statistics generated from chat logs, as well as excerpts, may be used for reports or publications. However, information about specific individuals ( e.g. IP address, E-Mail, names, student numbers etc.) that might be included as part of a chat transcript will not be shared. If for some reason a chat session is shown externally, personal details will be blacked out.
What choice do users have...?
Any user that wants to have a record of their chat deleted may email trut(removethis)ter@swin.edu.au to request the deletion of their chat transcript from the Live Person database. Users will need to know the date and exact time their chat started in order to be sure the exact chat can be found.
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