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Problems using online resources

Due to variations in the setup and configuration of remote computers and networks, some online resources may not be usable from some remote computers and/or networks. Personal or network security software may cause some online resources to be unusable from some remote computers and/or networks. The library does not guarantee that all online resources will be usable from all remote computers and networks.

A link does not work from BlackBoard

There is a problem with many links not working from BlackBoard.

Try copying the link and opening a new browser window outside BlackBoard, then try going to the link. Alternatively you can go directly to the relevant database from the Library's database list and then search for the article.

A link works on campus but not from off campus

If you cannot connect from off campus to a database article link (eg., in BlackBoard), try the following options to resolve the problem-

• it is possible that the Library's proxy prefix is missing from the link. The proxy prefix is required to enable database links to work off campus. Try putting the following prefix immediately before the link:
  http://ezproxy.lib.swin.edu.au/login?url=
  
  
• try connecting to the database via the library web site and searching for the article

How to enable cookies

Many online resources require cookies and Java to be enabled in your web browser. If they have not been enabled the database or catalogue may not work at all, or may not work correctly.

Internet Explorer for Windows

• Go to Tools
• Select Internet Options
• Select Privacy
• Move the lever down to Accept All Cookies
• Click OK to save

Internet Explorer for Apple Mac

• Go to Edit>Preferences
• Click Receiving files>Cookies
• Set When Receiving Cookies to Never Ask, or Ask for Each Site
• Click OK to save

Safari

• Select Safari from the top menu.
• Select Preferences
• Click on the Security Icon.
• Under Accept Cookies, click the radio button next to Always.

Firefox

• On the Tools menu of your browser's Task Bar, click Options.
• Click the Privacy icon
• In the Cookies section, tick the box Accept cookies from sites. You may decide exactly which cookies should and should not be saved by selecting the Exceptions option

How to clear cache

If the content on a webpage seems outdated or not opening properly, you may want to empty the cache to make the browser retrieve the latest version of the page.

Internet Explorer for Windows

• Go to Tools
• Select Internet Options
• Browsing history: click Delete
• Temporary Internet Files: Click Delete files
• History: Click Delete history

Internet Explorer for Apple Mac

• Go to Edit>Preferences
• Click Receiving files>Cookies
• Set When Receiving Cookies, select Never ask cache
• Go to Advanced
• Cache: Click on Empty Now
• History: Click on Clear Now

Safari

• To empty the cache, press Control-Alt-E, and then click Empty.
  

Firefox

• On the Tools menu of your browser's Task Bar, click Options.
• Click the Privacy icon
• Under Private Data, click Settings
• Tick Cache, OK to save
• Back to Private Data, click Clear Now, then OK

Viewing PDF files

All scanned articles and some articles in online databases are stored in Acrobat PDF (Portable Document Format) format. You will need Acrobat Reader software installed on the computer you are using to view the pdf file.

• Download Acrobat Reader

Are you using personal firewall or anti-virus software on your computer?

You may be unable to access some databases when running firewall or anti-virus software. You may need to reconfigure these programs to connect to some databases. If you are blocked by a workplace or network firewall you will need to contact your network provider.

Are you using a computer at your workplace?

Most workplace networks use firewalls, proxy servers and other security measures that may affect some online resources. For this reason many library databases may not be usable from your workplace. Contact your network provider for assistance.

Going directly to an online resource

If you try to go directly to the web page for a database you may find that it does not work from off campus. This may happen if you have bookmarked a direct link to a database. Always connect to a database via the library web page.