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Problems using online resources

Due to variations in the setup and configuration of remote computers and networks, some online resources may not be usable from some remote computers and/or networks. Personal or network security software may cause some online resources to be unusable from some remote computers and/or networks. The library does not guarantee that all online resources will be usable from all remote computers and networks.

note!Some problems seem to be connected with using certain browsers. If you are having problems when using Internet Explorer we suggest you try using Firefox instead.

Problems logging in

See the separate web page about how to login.

There are different instructions for logging into the catalogue.

A link does not work from BlackBoard

There is a problem with many links not working from BlackBoard.

Try copying the link and opening a new browser window outside BlackBoard, then try going to the link. Alternatively you can go directly to the relevant database from the Library's database list and then search for the article.

A link works on campus not from off campus

If you cannot connect from off campus to a database article link (eg., in BlackBoard) it is possible that your lecturer/teacher has omitted the Library's proxy prefix from the link. This is required to enable database links to work off campus. Try putting the following prefix immediately before the link:
http://ezproxy.lib.swin.edu.au/login?url=

Some links in BlackBoard may be incorrect. Try connecting to the database via the library web site and searching for the article. You can also browse for an online journal on the library web site.

 

Have you enabled Java and cookies in your browser?

Many online resources require Java and cookies to be enabled in your web browser. If they have not been enabled the database or catalogue may not work at all, or may not work correctly.

Accepting cookies in Internet Explorer 7.0

  • On the Tools menu of your browser's Task Bar, select Internet Options. .
  • Click the Privacy tab.
  • Click on Advanced button
  • Tick: Override automatic cookie handling
  • For the First-party cookies, select Block
  • Tick: Always allow session cookies
  • Click the OK button for Advanced Privacy Settings Windows
  • Click on the OK button for Internet Options
  • Restart Internet Explorer

Accepting cookies in Internet Explorer 6.0

  • On the Tools menu of your browser's Task Bar, select Internet Options. .
  • Click the Privacy tab.
  • The default setting is medium, which allows you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting is set to Custom, click the Advanced button and choose Accept Cookies.

Accepting cookies in Firefox 2.0

  • On the Tools menu of your browser's Task Bar, click Options.
  • Click the Privacy icon
  • Tick: Accept cookies from sites
  • You may decide exactly which cookies should and should not be saved by selecting the other cookie management options.

Accepting cookies in Firefox 1.5

  • On the Tools menu of your browser's Task Bar, click Options.
  • Click the Privacy icon, and then click on the Cookies tab.
  • Make sure that the Allow sites to set cookies is ticked, or you may decide exactly which cookies should and should not be saved by selecting the other cookie management options.

Accepting cookies in Apple Safari 2

  • Select Safari from the top menu.
  • Select Preferences.
  • Click on the Security Icon.
  • Under Accept Cookies, click the radio button next to Always.

 

Are you using personal firewall or anti-virus software on your computer?

You may be unable to access some databases when running firewall or anti-virus software. You may need to disable or reconfigure these programs to connect to some databases. If you are blocked by a workplace or network firewall you will need to contact your network provider.

 

Are you using a computer at your workplace?

Most workplace networks use firewalls, proxy servers and other security measures that may affect some online resources. For this reason many library databases may not be usable from your workplace. Contact your network provider for assistance.

 

Going directly to an online resource

If you try to go directly to the web page for a database you may find that it does not work from off campus. This may happen if you have bookmarked a direct link to a database. Always connect to a database via the library web page.