He also found the networking great, with the added value of having participants from different ages and backgrounds. The group shared similar work problems and the different perspectives allowed new points of view.
Halfway through the course, Craig wanted more and enrolled in the double diploma, adding the Diploma of Business to his management studies.
After completing the diploma, Craig applied for a service manager role at a rival company, was successful in landing the job, and now has the skills and ‘smarts’ to do it well.
“Managing conflict and emotions in the workplace can be tricky, but I now have the skills to both manage and lead well.”