Problem Solving with ICT

ICT10001 12.5 Credit Points Hawthorn Available to incoming Study Abroad and Exchange students


  • One Semester or equivalent

Contact hours

  • 36 Hours

On-campus unit delivery combines face-to-face and digital learning.

2021 teaching periods


Higher Ed. Semester 2 HOL Study Period 3

2 Aug 21 - 31 Oct 21

7 Dec 21

Last self enrolment:
15 Aug 21

31 Aug 21

30 Aug 21 - 28 Nov 21

21 Dec 21

Last self enrolment:
12 Sep 21

20 Sep 21

More teaching periods

Swinburne Online

Teaching Period 3

8 Nov 21 - 13 Feb 22

8 Mar 22

Last self enrolment:
21 Nov 21

3 Dec 21

Last withdraw without fail:
31 Dec 21




Alternative Tertiary Entry Program: Students who have passed ICT00003 are exempted from taking this unit and must select another unit in its place with advice from a Course Advice Specialist.

Aims and objectives

Every day we are faced with problems that require analytical thinking, creativity and resourcefulness to solve. This unit challenges students to explore different approaches to analysing and solving problems in an organisation framework. Students will develop the ability to apply analysis techniques to unfamiliar problems and present their investigation through the use of a wide range of innovative Information Communication Technologies [ICT], including prototyping, cloud-based tools, report writing and presentations. In addition, students are encouraged to reflect upon the learning taking place throughout the unit.
Students who successfully complete this unit will be able to:
1. Identify and define problems in an organisational context.
2. Select and apply various ICT tools and techniques to solve organisational problems.
3. Build a solution to address an organisation problem.
4. Evaluate the effectiveness and viability of an ICT solution from an organisational value perspective.
5. Demonstrate working effectively in a team environment.