Operations Management

SCM20001 12.5 Credit Points Hawthorn, Online Available to incoming Study Abroad and Exchange students


  • One Semester or equivalent


Contact hours

  • 36

On-campus unit delivery combines face-to-face and digital learning. For Online unit delivery, learning is conducted exclusively online.

2021 teaching periods


Higher Ed. Semester 2

2 Aug 21 - 31 Oct 21

7 Dec 21

Last self enrolment:
15 Aug 21

31 Aug 21

More teaching periods

Swinburne Online

Teaching Period 3

8 Nov 21 - 13 Feb 22

8 Mar 22

Last self enrolment:
21 Nov 21

3 Dec 21

Last withdraw without fail:
31 Dec 21

Aims and objectives

Previously unit codes HBP230, BUS20003 
This unit introduces students to a variety of quantitative and qualitative operations management tools to equip them with the knowledge and skills required to make informed decisions in order to improve organizational performance. Effective operations management is a key to managing a successful business as it involves ensuring that business processes are efficiently designed using the optimal amount of resources required to satisfy customer requirements. In this unit students will learn about operations management which involves designing, reviewing, monitoring and controlling production processes that convert inputs, such as labour and raw materials into outputs, such as services and goods.
After successfully completing this unit, you will be able to:
1. Articulate the role, objectives and processes of operations management and how operations management is applied in businesses
2. Analyse a business problem to provide operations management solutions to optimise internal systems including production scheduling and supply chain management
3. Utilise a range of analytical tools such as inventory control models to satisfy competing internal and external demands and make business decisions