Ethics and Client Relationships
Duration
- One Semester or equivalent
Contact hours
- 24 hours face to face + blended
On-campus unit delivery combines face-to-face and digital learning. For Online unit delivery, learning is conducted exclusively online.
2023 teaching periods
Hawthorn Higher Ed. Semester 2 |
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Dates: Results: Last self enrolment: Census: Last withdraw without fail: |
Swinburne Online Teaching Period 2 |
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Dates: Results: Last self enrolment: Census: Last withdraw without fail: |
Prerequisites
FIN10003 Principles of Financial PlanningAims and objectives
Unit information in detail
- Teaching methods, assessment and content.
Teaching methods
Type | Hours per week | Number of Weeks | Total |
On Campus Class | 2 | 12 | 24 |
Online (asynchronous) Lecture | 1 | 12 | 12 |
Unspecified Activities Independent Learning | 9.5 | 12 | 114 |
TOTAL | 150 hours |
Swinburne Online
Type | Hours per week | Number of Weeks | Total |
Online Learning Activities | 12.5 | 12 | 150 |
TOTAL | 150 hours |
Assessment
Types | Individual/Group Role | Weighting | Unit Learning Outcomes (ULOs) |
Assignment | Group | 30-40% | 1,2,3,4 |
Assessment | Individual | 30-50% | 1,2,3,4,5 |
Test | Individual | 20-30% | 1,2 |
Content
- Key ethical principles and values of the FASEA codes of ethics and professional conduct, and the institutionalised ethics regime of the financial planning services industry
- Ethical issues and dilemmas in financial planning services
- Recognising and avoiding conflicts of interests
- The role of trustworthiness, honesty and integrity in professional conduct
- Resisting power pressure and giving voice to values
- Client relationships in financial planning services
- Effective communication skills
- Key concepts of interpersonal behaviour in organisations
- Empathy, trust and managing conflicts with clients
- Shareholder activism and climate change risk
Study resources
- Reading materials.