Ethics and Client Relationships

FIN20015 12.5 Credit Points Hawthorn, Online Available to incoming Study Abroad and Exchange students

Duration

  • One Semester or equivalent

Contact hours

  • 36 hours

2021 teaching periods

Hawthorn

Higher Ed. Semester 1 Higher Ed. Semester 2

Dates:
1 Mar 21 - 30 May 21

Results:
6 Jul 21

Last self enrolment:
14 Mar 21

Census:
31 Mar 21

Last withdraw without fail:
16 Apr 21

Dates:
2 Aug 21 - 31 Oct 21

Results:
7 Dec 21

Last self enrolment:
15 Aug 21

Census:
31 Aug 21

Last withdraw without fail:
17 Sep 21

More teaching periods

Swinburne Online

Teaching Period 2

Dates:
5 Jul 21 - 3 Oct 21

Results:
26 Oct 21

Last self enrolment:
18 Jul 21

Census:
30 Jul 21

Last withdraw without fail:
20 Aug 21


Corequisites

Nil

Aims and objectives

This unit facilitates students’ sound understanding of the fundamental ethical principles, the main ethical issues encountered, and the ethical behaviour support resources available, in professional financial planning services practice. Students are introduced to the profession’s ethics regime, exposed to real-life ethical problems and dilemmas, and guided to develop solutions to anticipate and mitigate the consequences of (un)ethical choices and decisions in relevant professional contexts. In the second section of the unit, students learn about the skills and knowledge required for effective communication with clients in the financial planning process. Establishment of an ongoing client relationships based on trust, honesty, empathy, and technical expertise are among the other topics covered in this unit.

Students who successfully complete this unit will be able to:

1. Analyse complex situations that may lead to conflicts of interests in client-financial planner relationships.

2. Analyse and evaluate financial dilemmas and propose ethical solutions, demonstrating consideration of systemic consequences of decisions and actions.

3. Apply knowledge of fundamental aspects of client engagement psychology for effective communication in financial services contexts.

4. Understand individual and inter-personal behavioural patterns in an organisational context, to support positive relationships with clients and peers.

5. Work effectively in diverse teams.