Profile image for Sean Sands

Professor Sean Sands

Professor of Marketing

Biography

Sean Sands is Professor of Marketing and Director of the Customer Experience Research Group in the Department of Management and Marketing at Swinburne University of Technology. He has previously held roles at Monash University and EADA Business School, Barcelona (visiting professor). Sean has a passion for a diverse range of research topics based on customer experience and has published widely, including in leading journals such as European Journal of Marketing, Journal of Retailing, Journal of Business Research, Journal of Consumer Research, Journal of Marketing Management, and Journal of Retailing and Consumer Services (among others). He teaches marketing strategy to post-graduate students.

Research interests

Innovation; Retail; Social Media

PhD candidate and honours supervision

Higher degrees by research

Accredited to supervise Masters & Doctoral students as Principal Supervisor.

Honours

Available to supervise honours students.

Fields of Research

  • Marketing Management (incl. Strategy And Customer Relations) - 350605
  • Marketing Theory - 350608

Teaching areas

Innovation;Strategy;CX Design

Awards

  • 2020, International, Outstanding Reviewer Award, Businiess Horizons
  • 2020, International, Best Paper Award - 'How small service failures drive customer defection: Introducing the concept of microfailure’ , Business Horizons
  • 2019, International, 2019 Highly Commended Award, European Journal of Marketing, Emerald Literati Award
  • 2016, Other, Special Commendation, Vice Chancellor's Award for Honours Supervision, Monash University
  • 2016, Other, Faculty Nominee, Vice Chancellor's Award for Research Impact, Monash University
  • 2016, Other, Faculty Nominee, Vice Chancellor's Award for Honours Supervision, Monash University
  • 2016, Other, Dean's Award for Research Impact, Monash University

Publications

Also published as: Sands, Sean; Sands, S.; Sands, S. J.; Sands, Sean J.; Sands, Sean James
This publication listing is provided by Swinburne Research Bank. If you are the owner of this profile, you can update your publications using our online form.

Recent research grants awarded

  • 2020: PLACEMAKING DATA ANALYSIS *; Boorondara City Council
  • 2019: Measuring shopping centre customer experience *; Prescient Research
  • 2019: Proposal to support the Foundation?s review into investing in rural Australian mental health improvement *; The Paul Ramsay Foundation
  • 2018: CXI Exchange Partnership Platform *; Vicinity
  • 2018: CXI Exchange Partnership Platform 2018 - 2019 *; CPM Australia Pty Ltd
  • 2018: CXI Exchange Partnership Platform 2018-2019 *; Melbourne Airport
  • 2018: Understanding and preventing customer churn throughout life-stage changes *; Swinburne Research

* Chief Investigator


Recent media