
Professor Sean Sands
- Faculty of Business and Law
- Swinburne Business School
- Department of Management and Marketing
- AGSE323 Hawthorn campus
Biography
Sean Sands is Professor of Marketing and Director of the Customer Experience Research Group in the Department of Management and Marketing at Swinburne University of Technology. He has previously held roles at Monash University and EADA Business School, Barcelona (visiting professor). Sean has a passion for a diverse range of research topics based on customer experience and has published widely, including in leading journals such as European Journal of Marketing, Journal of Retailing, Journal of Business Research, Journal of Consumer Research, Journal of Marketing Management, and Journal of Retailing and Consumer Services (among others). He teaches marketing strategy to post-graduate students.
Research interests
Innovation; Retail; Social Media
PhD candidate and honours supervision
Higher degrees by research
Accredited to supervise Masters & Doctoral students as Principal Supervisor.
Honours
Available to supervise honours students.
Fields of Research
- Marketing Management (incl. Strategy And Customer Relations) - 150503
- Marketing Theory - 150506
Teaching areas
Innovation;Strategy;CX Design
Awards
- 2020, International, Outstanding Reviewer Award, Businiess Horizons
- 2020, International, Best Paper Award - 'How small service failures drive customer defection: Introducing the concept of microfailure’ , Business Horizons
- 2019, International, 2019 Highly Commended Award, European Journal of Marketing, Emerald Literati Award
- 2016, Other, Special Commendation, Vice Chancellor's Award for Honours Supervision, Monash University
- 2016, Other, Faculty Nominee, Vice Chancellor's Award for Research Impact, Monash University
- 2016, Other, Faculty Nominee, Vice Chancellor's Award for Honours Supervision, Monash University
- 2016, Other, Dean's Award for Research Impact, Monash University
Publications
Also published as: Sands, Sean; Sands, S.; Sands, S. J.; Sands, Sean J.
This publication listing is provided by Swinburne Research Bank. If you are the owner of this profile, you can update your publications using our online form.
Recent research grants awarded
- 2020: PLACEMAKING DATA ANALYSIS *; Boorondara City Council
- 2019: Measuring shopping centre customer experience *; Prescient Research
- 2019: Proposal to support the Foundation?s review into investing in rural Australian mental health improvement *; The Paul Ramsay Foundation
- 2018: CXI Exchange Partnership Platform *; Vicinity
- 2018: CXI Exchange Partnership Platform 2018 - 2019 *; CPM Australia Pty Ltd
- 2018: CXI Exchange Partnership Platform 2018-2019 *; Melbourne Airport
- 2018: Understanding and preventing customer churn throughout life-stage changes *; Swinburne Research
* Chief Investigator
Recent media
- 2019-11-23: Black Friday Sales - A Current Affair
- 2019-08-10: The real killer of big stores? Pressure on mid-income family budgets - The Age
- 2019-08-09: Australia’s top retailers in a ‘death spiral’, and it’s not only because of the internet - 3AW Radio
- 2019-08-05: Jim v KFC - A Current Affair
- 2019-07-12: David Jones and Country Road parent commits to reducing unproductive retail space - Inside Retail
- 2019-04-11: ‘Sneaky tactics’: Social media influencers face backlash for seeking free meals, undeclared ads - The New Daily
- 2019-02-13: What’s next for David Jones? - Inside Retail
- 2018-10-19: Kylie Jenner, Fan Bingbing show ups and downs of branding with the stars - Australian Financial Review
- 2018-09-13: Why made-to-order might not solve the fashion industryâ's problems - The Conversation
- 2018-09-04: iPhone technology becoming ‘obsolete’ in the wake of phone defect, experts say - The New Daily
- 2018-04-03: Retail poised for new technology revolutionhttps://www.smh.com.au/business/companies/retail-poised-for-new-technology-revolution-20180403-p4z7kr.html - Sydney Morning HErald
- 2018-02-16: Myer has lost sight of who its customers are - Swinburne Press Release
- 2018-01-30: One in three shoppers are engage in “showrooming”: Here’s why it’s a big opportunity for your brand - SmartCompany
- 2017-11-03: Amazon gets green light for massive discounts from ACCC chairman Rod Sims - Australian Financial Review
- 2017-09-26: Bricks-and-mortar stores still entice shoppers - The Australian
- 2017-09-04: How shopping centres are changing to fight online shopping - The Conversation
- 2017-06-23: Three in five shoppers on the hunt for stocktake sale bargains - Herald Sun
- 2017-04-26: Nothing to fear from Amazon - The New Daily
- 2016-09-03: Fashion designers setting new business trends in struggling retail market - ABC News
- 2015-07-18: High-end retail vision to restore Chapel St’s status as fashion central - Herald Sun