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Associate Professor Sean Sands

Associate Professor, Marketing

Biography

Sean is Associate Professor (Marketing) at Swinburne Business School and Director of the Customer Experience & Insight (CXI) Research Group. His research focuses on customer experience, customer loyalty, social media, and technology on the organisational frontline. He has published widely in academic business journals, such as the European Journal of Marketing, Journal of Business Research, Journal of Retailing, Journal of Retailing and Consumer Services, among others. 

Now, perhaps more than ever, as consumer demands evolve, experinence expectations rise, and technology advances, there is a need for versatile thinking in marketing strategy and consmer research. Sean is frequently engaged to challenge business thinking and present the latest in marketing thinking and consumer behaviour. He has proven experience working closely with research teams and executives in the private and public sectors.

Research interests

Innovation; Retail; Social Media

PhD candidate and honours supervision

Higher degrees by research

Accredited to supervise Masters & Doctoral students as Principal Supervisor.

Honours

Available to supervise honours students.

Fields of Research

  • Marketing Management (incl. Strategy And Customer Relations) - 150503
  • Marketing Theory - 150506

Teaching areas

Innovation;Strategy;CX Design

Awards

  • 2019, International, 2019 Highly Commended Award, European Journal of Marketing, Emerald Literati Award
  • 2016, Other, Special Commendation, Vice Chancellor's Award for Honours Supervision, Monash University
  • 2016, Other, Faculty Nominee, Vice Chancellor's Award for Research Impact, Monash University
  • 2016, Other, Faculty Nominee, Vice Chancellor's Award for Honours Supervision, Monash University
  • 2016, Other, Dean's Award for Research Impact, Monash University

Publications

Also published as: Sands, Sean; Sands, S.; Sands, S. J.; Sands, Sean J.
This publication listing is provided by Swinburne Research Bank. If you are the owner of this profile, you can update your publications using our online form.

Recent research grants awarded

  • 2020: PLACEMAKING DATA ANALYSIS *; Boorondara City Council
  • 2019: Measuring shopping centre customer experience *; Prescient Research
  • 2019: Proposal to support the Foundations review into investing in rural Australian mental health improvement *; The Paul Ramsay Foundation
  • 2018: CXI Exchange Partnership Platform *; Vicinity
  • 2018: CXI Exchange Partnership Platform 2018 - 2019 *; CPM Australia Pty Ltd
  • 2018: CXI Exchange Partnership Platform 2018-2019 *; Melbourne Airport
  • 2018: Understanding and preventing customer churn throughout life-stage changes *; Swinburne Research

* Chief Investigator


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