Our counselling services are conducted on site at residential facilities and aim to support the emotional and mental health of aged care residents, families and aged care staff.
Frequently asked questions
The service is open to anyone living in an Australian residential aged care facility. The service is also open to family members, relatives, friends or staff involved in caring for aged care residents.
As a resident, you may like support dealing with isolation, low mood, worries or anxiety. As a family member, relative or friend of an aged care resident, you might like support dealing with your own questions, worries, anxieties or stress about the resident or how best to support them.
If you are a staff member working in aged care, you might also like to speak to our counsellors about what you are going through in your work role. We are aware that we are all living under very complex circumstances and we would like to support you through this difficult period.
Please note that our capacity depends on a number of considerations. For example, we may not have counsellors in your area who can travel to the facility. Face-to-face services may be restricted to certain areas of Australia or suspended due to the COVID-19 pandemic. You may instead consider using the telehealth counselling and support service.
There is no cost for you to use this service.
You can refer yourself or others to the service. To request our service for yourself or another person, or for queries, complete our contact form. We do not need a referral from a GP or health care professional.
When we receive a referral, we will contact you to confirm that we have received it and may ask you questions to determine how we can best assist you or the person you have referred.
When referring someone else, they need to consent for us to contact them. If you are unsure if this is the right service for you or others, please contact us to discuss how we can support you.
Our counsellors are provisionally registered psychologists, social work interns and postgraduate counselling students, who are under supervision of experienced practitioners.
We are aware that many of the issues that will be discussed in the counselling sessions are highly private. We maintain strict levels of confidentiality in accordance with our professional accreditation standards. Our facilitators may need to share your information with their clinical supervisors.
Consistent with our duty-of-care obligations, if you are in danger of harming yourself or others, we must take steps to prevent harm, and hence we may need to disclose your identity to keep you or others safe.
If you are living in a residential aged care facility, we may also need to discuss your circumstances with facility staff if we believe that it would be in your best interest. However, we will always ask for your consent and discuss with you whom we could approach before we share your information with staff.