Find out about the support available to you as an international student, including accommodation, career, emergency and personal.
Need emergency assistance?
If you’re an international student needing urgent assistance, or in a non-life-threatening emergency, please call us on +61 3 9214 6741.
Virtual appointments available
During COVID-19 adjustments, offshore international students should contact us via email to book an appointment. The ISA will contact you at your confirmed time to host your virtual meeting.
At Swinburne, we have several on-campus accommodation options for students, including shared and private rooms.
For international students we have a designated Accommodation Adviser who can help you through the process of finding a place to stay or advise on lease or contractual issues. Please don’t hesitate to contact him with any queries relating to accommodation.
As a Swinburne student, you can access several services to help you improve your employability including access to the SwinEmploy database. Extra employability support and tailored workshops are available for international students, to enhance your opportunities and employability skills.
International Career Adviser
Swinburne provides support when you're affected by an emergency, whether it's in Australia or your home country.
Melbourne is a city with low crime, and Swinburne campuses are safe places. However, it's important to know what to do if anything goes wrong. In life-threatening emergencies dial 000 for police, ambulance or fire services.
If you require security on-campus, contact Swinburne security immediately on +61 3 9214 3333. (or simply dial 3333 on any Swinburne phone).
In a non-life-threatening emergency or if you’re hospitalised, contact the International Student Advisory & Support team for support.
You can call the International Student Advisory & Support 24 hour urgent assistance line on +61 3 9214 6741.
If you find yourself anxious or stressed, or would like assistance from 5pm to 9am weekdays or on weekends and public holidays, you can call the Swinburne out-of-hours crisis line on 1300 854 144 or text 0488 884 145.
Home country emergencies
If you’re directly affected by or concerned about an issue in your home country that impacts you personally, register your details with International Student Advisory & Support. To do this, email email@example.com with the name of the disaster or event in the subject line (e.g. Paris/Beirut terrorist attacks, Nepal earthquake). In the email, provide your student ID number and phone number. For urgent support or advice after hours, call +61 3 9214 6741.
We can provide advice on managing the situation or give you access to a private room with a telephone so you can contact close relatives you’re concerned about in your home country. If you need to return home urgently, we can assist with your study obligations accordingly.
Swinburne is collaborating with Shandong University of Science and Technology (SDUST) in China to open an Overseas Learning Centre (OLC) to assist students who remain in China due to the current travel restrictions.
Students will have access to the on campus facilities and resources as well as various support services. Available to current coursework students.
International Student Resource Guide
Meet and talk to the International Student Advisory & Support team via the International Student Resource Guide – a personalised space in Canvas, our online learning management system. It includes key information about safety and wellbeing services for students who are in Melbourne.
You’ll have access to the International Student Resource Guide in Canvas throughout your studies and you can return to it anytime.
Studying from your home country?
You should access modules 2 and 6 when you are able to join us in Australia. We suggest focusing on the following modules now to help you prepare:
Module 1 – Letter to self: This can be a valuable resource just for you. Wherever you are, we are all living through ground-breaking and historic times. This is a letter written by you and stored just for you to re-visit whenever you find you might need to re-focus on your plans and dreams. These messages are inspiring, and it is private to you. If you wish you can choose to share your inspiration with other students by submitting it to our international student newsletter, freetime.
Modules 3 and 4 – These modules include important information on how to start the semester well, including enrolment, timetable and academic support.
Module 6 – This module features very important information about your rights and responsibilities as an international student, wherever you may be.