Financial support in response to COVID-19

Learn about support available to eligible students, including Swinburne initiatives and government benefits.

Find out more
Face-to-face services

Due to COVID-19, Student Equity Advisors are currently not available for face-to-face appointments, but we are still here to help.

Call us on +61 3 9214 8882 or email

Whether it's arranging payment for your fees or dealing with an overdue invoice, help is available. Check out some of our services below.

Support services and resources

If you’re looking for financial assistance, feel free to contact the student equity advisers. They can help you budget, apply for grants, source emergency  financial assistance and arrange payment plans if you're a vocational education student. They may also be able to assist you if you’re unable to afford books and equipment. 

Swinburne also has small loans available for students facing financial hardship. 

To make an appointment, phone or email the student equity adviser below, or visit them in person.

Note: Due to COVID-19, the Student Equity Adviser is only available via phone or email.

Student Equity Adviser
+61 3 9214 8882

If you need help lodging your tax return, you may be eligible for Swinburne Student Life’s Tax Help program. It’s a free and confidential service to help students complete their tax returns, run by a group of ATO-trained and approved student volunteers.

When is Tax Help available?

Tax Help is available from 20 July – 31 October by online appointment.

Who can access Tax Help?

You’re eligible for Tax Help if your income is up to A$60,000 for the income year and you did not:

  • work as a contractor, for example a contract cleaner or taxi driver 
  • run a business, including as a sole trader 
  • have partnership or trust matters 
  • sell shares or an investment property
  • own a rental property
  • have capital gains tax (CGT)
  • receive royalties
  • receive distributions from a trust, other than a managed fund
  • Receive foreign income, other than a foreign pension or annuity.

Note: If you’re eligible for Tax Help, you will need a myGov account linked to the ATO.

Book an appointment

To schedule an appointment online, complete the tax help request Tax Help request form.
You can also schedule a time by contacting Swinburne Student Life by phone or email.

Swinburne Student Life
+61 3 9214 5445
34 Wakefield Street, George Building, Level 1

Information to bring to your appointment

To prepare your tax return, you must bring certain information to your appointment. Make sure to read and complete the steps in the Tax Help appointment confirmation form [PDF 168KB]

Whether it's understanding what your fees cover or dealing with an overdue fee notice, help is available. You can learn more about your rights and responsibilities relating to fees in several ways:

Note: Due to the large volume of queries around the census date peak periods, responses may be delayed.

Student Equity Adviser

Need help with managing your personal finances? The Student Equity Adviser is not a financial counsellor but can advise you how to get in contact with one. Book a session with the Student Equity Adviser.

Note: Due to COVID-19, the Student Equity Adviser is only available via phone or email.

Student Equity Adviser
+61 3 9214 8882

Fees help guides

If you want more information about paying your fees, managing your financials online, managing your HELP application or understanding your statement of account, download the following help guides. 

If you’re struggling financially and having trouble meeting basic living costs, you may be able to receive a grant to help you cover some expenses. 

These grants apply to you if you’re significantly financially disadvantaged, or from a low socio-economic background (for example, you or your family receive Centrelink payments).

Grants are available at different times of the year. Search grants for full eligibility criteria and application deadlines.

Centrelink is a government agency that supports Australians on low or no income. Students might also be entitled to benefits. 

Whether you’re already a student, or are planning to become a student, you should check your eligibility for Centrelink benefits such as Youth Allowance, Austudy and Abstudy.  

For advice on what Centrelink support you're entitled to, use the Payment and Service finder on the Centrelink website.

There’s a foodbank on each Swinburne campus for those experiencing financial hardship. Due to COVID-19 only the Hawthorn Campus Foodbank is currently operating. 

To access Foodbank go to Health and Wellbeing on your campus.

Note: If you find you are coming back regularly, then you might benefit from other kinds of assistance, such as financial counselling. The student equity adviser is not a financial counsellor but can advise you how to get in contact with one. Email

Hawthorn campus

+61 3 9214 8483 
Level 4, George Swinburne Building 
34 Wakefield Street, Hawthorn 

Croydon campus

+61 3 9726 1711 
Building CA, Room CA130 
12–50 Norton Road, Croydon

Wantirna campus

+61 3 9210 1287 
Room WA 121 
369 Stud Road, Wantirna