Face-to-face services

Some face-to-face Library and studentHQ services will be opening from 22 June including some library services. In the meantime, you are able to access your Latelab spaces now (check here for changed hours of operation). If you need a student ID card please call us (1300 794 628) for an appointment. We will continue to keep you updated as more information is confirmed and finalised around what services will begin their transition to campus. View our frequently asked questions on transition to campus.

If you need assistance, call us on 1300 794 628send us an email or live chat with us. Opening hours: Monday — Friday 8am—6pm (closed public holidays).

Library and studentHQ is your go-to for any questions you have as a student of the university. No matter whether your query is related to your studies, or about campus life, our aim is to support you as much as possible. If we can’t directly assist you, we’ll put you in touch with the right contact. 

Library and studentHQ branches are located within the library at each of the three Melbourne campuses below, and at our Sydney campus.

Feel free to walk in with your query at the locations listed below, or call 1300 794 628.

Library and studentHQ services- always available
Did you know we are open until midnight?

To  offer you the best support possible, we offer all of your library and administration services in one service in our Libraries. At the Hawthorn library, this service is now available seven days a week until midnight during peak semester time – that’s more than at any other Australian university! 

And don't forget, Latelabs are now available across all of our campuses.

Learn more

Join the queue online

Want to speak to Library and studentHQ but don’t want to wait around? Save time and join the queue via the link under each location listed below. Your time allocation ticket will then be sent to you via SMS — just make sure you arrive at the location by the time your ticket is called!

Hawthorn Library, LB building
Level 2, Off John Street, Hawthorn

Opening hours can be found here. Latelab accessable via swipe card 24/7.

Join the Hawthorn queue

Croydon Library, CD Building
12–50 Norton Rd, Croydon 

Term opening hours:
Monday — Friday 8.00am—5.00pm (closed public holidays).
Latelab is accessible via swipe card from Monday - Friday between 8am and 10.30pm, and Saturday - Sunday between 8am and 5.30pm.

Join the Croydon queue

Wantirna Library, WD Building 
369 Stud Rd, Wantirna 

Term opening hours:
Monday — Friday from 8.00am—5.00pm (closed public holidays). 
Latelab is accessible via swipe card from Monday - Friday between 8am and 10.30pm, and Saturday - Sunday between 8am and 5.30pm.

Join the Wantirna queue

1-3 Fitzwilliam Street, Parramatta NSW 2150
Monday — Friday from 9.00am—5.30pm (closed public holidays)

Note: Our Sydney branch does not have online booking capability for studentHQ but feel free to drop by in person and our friendly staff will attend to your query.

Need more help?

If you have any questions about life at Swinburne, or if you need a helping hand, the friendly team at Library and studentHQ is there for you whenever you need them. Call us on 1300 794 628, email at askgeorge@swinburne.edu.au or chat with us online today via the link below.
Opening hours: Monday — Friday 8.00am—6.00pm (closed public holidays).

Chat with us now