Counselling and psychological services

We're here to help if you’re dealing with stressful or challenging situations, whether related to your studies or your life away from Swinburne.

Counselling and mental health services may be useful for dealing with:

  • crisis – if you've been sexually assaulted or a victim of violence
  • family or partner relationships
  • depression, anxiety and stress
  • grief, loss or loneliness

All sessions are completely private and confidential.

If you or someone you know needs help quickly, refer to our crisis and emergency help.

If you have longer-term mental health needs, you may be eligible for further support. See AccessAbility Services for more information. 


Counselling is a session or series of sessions of conversation with a psychologist, who listens to what you have to say about something causing you concern. Depending on your situation, they may be able to suggest strategies for dealing with your thoughts, feelings and emotions about the situation. 

Other psychological and mental health services

We offer comprehensive mental health services run by our dedicated team of:

  • mental health nurses
  • clinical psychologists
  • psychiatrists.

They deal with ongoing, emerging and established mental health and mood issues, and can only be accessed after careful assessment and diagnosis. Even in emergency or crisis situations, you need a referral to see a clinical psychologist or psychiatrist. 

Longer term or intensive psychological and psychiatric support may be needed in addition (or as an alternative) to counselling for dealing with ongoing mental health issues. 

How to access counselling and psychological services

To access a clinical psychologist or psychiatrist, you need a current mental health plan and a referral from your GP. 

To access counselling simply register and make an appointment or call our team to discuss which option is best suited to your needs. 

If you are in immediate crisis, you will be assessed according to the urgency of your situation and appropriate appointments will be made to get you the care you need. 


Counselling is free for all enrolled students, for up to six sessions. Non-students may access counselling, but this service is not free and you will be billed accordingly.

Other mental health services, such as accessing a clinical psychologist or psychiatrist are charged at an hourly rate. You should check how much cover for psychological and psychiatric services you can access via any private health insurance you have. 

If you need access to mental health services in a crisis situation and appointments are made on your behalf, you will generally be bulk billed and covered by Medicare (or your Overseas Student Health Cover if you're an international student).

Cancelling an appointment with a counsellor, psychologist or psychiatrist

You need to give notice if you can’t attend a counselling or mental health services session.

If you cancel a counselling appointment with less than 24 hours notice, your session is still counted as one of your six. 

If you cancel an appointment with a clinical psychologist or psychiatrist with less than 48 hours notice, you will be charged a $50 'no-show' fee.

You can arrange SMS reminders at the time of booking to be sure you don’t miss your session.

Swinburne out-of-hours crisis line

If you are in crisis, you can call the Swinburne out-of-hours- crisis line for immediate assistance:

t: 1300 854 144 or text +61 488 863 269
5pm – 9am weekdays and 24 hours on weekends and public holidays

If you are in crisis right now, cannot contact a counsellor or the Swinburne crisis line and need help urgently, phone Lifeline on 131 114 or the Suicide Help Line on 1300 651 251.