Want to be ready for the workplace? Get essential business knowledge and skills to prepare you for a variety of employment opportunities, such as in administration or customer service. The Certificate II in Workplace Skills is an entry-level program that can lead to further study in business management and accounting.

  • Wantirna campus
  • Two years part-time
  • Wednesday 1.00pm – 4:30pm
  • classroom/online delivery
  • Materials fee: Year 1=$80, Year 2=$80
  • Required clothing and equipment: neat, professional attire when attending excursions or events, a USB (recommended), pen, and an exercise book.

Units of competency

Unit code Unit name Nominal hours Compulsory/Elective
BSBOPS201 Work effectively in business environments 30 Compulsory
BSBOPS203 Deliver a service to customers 40 Elective
BSBWHS211 Contribute to the health and safety of self and others 20 Compulsory
FSKWTG009 Write routine workplace texts 15 Elective
BSBPEF202 Plan and apply time management 20 Compulsory
BSBTEC201 Use business software applications 20 Elective
BSBTEC202 Use digital technologies to communicate in a work environment 20 Elective
BSBPEF302 Develop self-awareness 30 Elective
BSBCMM211 Apply communication skills 40 Compulsory
BSBCMM211 Participate in sustainable work practices 20 Compulsory
  Total nominal hours 255  
Selected Units from Certificate III in Business (partial completion)
Unit code Unit name Nominal hours Compulsory/Elective
BSBINS302 Organise workplace information 30 Compulsory
BSBTEC301  Design and produce business documents 80 Compulsory
BSBOPS304  Deliver and monitor a service to customers 35 Compulsory
BSBXCM301  Engage in workplace communication 40 Compulsory
BSBPEF301  Organise personal work priorities 30 Compulsory
  Total nominal hours 215  

2 units from Year 2 provide credit towards full completion of BSB20120.


On successful completion of this program, students will:

  • VCE: be eligible for up to four units of credit towards their VCE at Units 1 and 2 level. Students who complete the second year of this program will be eligible for four units at Units 1 and 2 level and a Units 3 and 4 sequence.

    Students wishing to receive an ATAR contribution for the scored Units 3 and 4 sequence of VCE VET Business must undertake scored assessment for the purpose of achieving a study score. This study score can contribute directly to the ATAR, either as one of the student’s best four studies (the primary four) or as a fifth or sixth study.

    Refer to the Victorian Curriculum Assessment Authority (VCAA) Business Program booklet [DOC 215KB].

  • Qualification: be eligible for the award of BSB20120 Certificate II in Workplace Skills and a Statement of Attainment listing units completed from the Certificate III in Business.

Complementary studies include Accounting and Business Management .

Career opportunities include administration, customer service, marketing officer, public relations officer, accounts clerk, receptionist, clerical assistant, small business owner.

Pathways and further study

Start with...

Certificate II in Workplace Skills

progress to...
Diploma of Business

*Course not offered by Swinburne University of Technology.

How to apply for VET Delivered to Secondary Students

Essentially, we’re in partnership with you and your school. You speak to your school and they coordinate your application with Swinburne. Seek out your school’s VET or careers coordinator for course recommendations and discuss your options. Then, when you’ve decided on a VETDSS course that fits, your school will forward your application directly to us.

To be eligible for consideration for a VETDSS program you must be currently enrolled in Year 10, 11 or 12.

You’ll receive notification from your school about the outcome of your application. Successful? More information about enrolment will follow.

If there is greater demand than course places available, you’ll be placed on a waiting list. So, take note of our key application dates to allow time for your school-endorsed application to get to us.

Please refer to Swinburne's policies and regulations for student rights and responsibilities while on campus.

Course costs

The costs associated with Swinburne VETDSS programs is invoiced directly to schools. For more information on course costs, it’s best to contact your school’s VET or careers coordinator.

2024 key dates

First round applications open Monday 14 August 2023
First round applications close Sunday 8 October 2023
Schools notified Monday 16 October 2023
Late applications open Wednesday 18 October 2023
Late applications close Tuesday 30 January 2024

These dates are indicative only.

Enrolment and Orientation

Orientation for courses at Wantirna campus and Croydon campus is scheduled for Wednesday 30 November 2022.

When you’ve completed your enrolment and we’ve seen you on campus for orientation, you’ll attend Swinburne one day per week for training while continuing at your secondary school.

Courses commence the week of Monday 30 January 2023.

Explore other VET courses Delivered to Secondary Students

Contact the VET Delivered to Secondary Students team

Have questions? If you would like more information about Swinburne's Vocational Education and Training Delivered to Secondary Students, please call us on 1300 275 794 or email VETDSS@swin.edu.au