Overview

This unit aims to teach students the key concepts of business process analysis, modelling and management, and their importance to an organisation. Students will learn how these processes support a wide range of business activities including activities involving external organisations such as occurs in supply-chain management. The skills required to model business processes will be taught, with a focus on ensuring that the logic of the model reflects the real-world industry case it is representing. Business process management approaches, methodologies and modelling techniques will be discussed and the insights they afford organisations will be explored through real world industry cases.

Requisites

Prerequisites
INF20029 Digital Business Analysis and Design

Rule

INF20029 Digital Business Analysis and Design

AND

150 credit points

Teaching Periods
Location
Start and end dates
Last self-enrolment date
Census date
Last withdraw without fail date
Results released date
Summer
Location
Hawthorn
Start and end dates
02-January-2024
11-February-2024
Last self-enrolment date
02-January-2024
Census date
12-January-2024
Last withdraw without fail date
02-February-2024
Results released date
27-February-2024
Semester 2
Location
Hawthorn
Start and end dates
29-July-2024
27-October-2024
Last self-enrolment date
11-August-2024
Census date
31-August-2024
Last withdraw without fail date
13-September-2024
Results released date
03-December-2024

Learning outcomes

Students who successfully complete this unit will be able to:

  • Define and describe the concepts of business process, business process value, improvement, reengineering and workflow
  • Analyse how process improvement technologies and business process management support the enhancement of an organisation's business objectives
  • Conceptualise an organisation in terms of its business processes and show how business processes enable organisational strategy
  • Apply appropriate methods, tools and techniques to develop organisational efficiencies through process improvement
  • Communicate effectively as a professional and function as an effective leader or member of a team

Teaching methods

Hawthorn

Type Hours per week Number of weeks Total (number of hours)
On-campus
Class
2.00 12 weeks 24
Online
Lecture
1.00 12 weeks 12
Unspecified Activities
Independent Learning
9.50 12 weeks 114
TOTAL150

OUA

Type Hours per week Number of weeks Total (number of hours)
Online
Directed Online Learning and Independent Learning
12.50 12 weeks 150
TOTAL150

Assessment

Type Task Weighting ULO's
Assignment 1Individual 20 - 30% 1,3,4 
Assignment 2Group 30 - 50% 2,3,4,5 
ReflectionIndividual 10 - 20% 1,3 
TestIndividual 20 - 30% 1,2,3,4 

Content

  • Introduction to Business Process Management (BPM) and its relationship to organisational strategic planning.
  • Organisational concepts, BPM approaches and methodologies.
  • Business process modelling levels 1 & 2 Palette using the Bizagi modelling tool.
  • Business process architecture and business value creation.
  • Business process design best practices, Lean Methodology and process improvement.
  • Resources allocation and capacity, performance analysis.
  • BPM technologies, BPMS and Business Process Automation.
  • Change management, quality assurance, Six Sigma and the future of BPM.

Study resources

Reading materials

A list of reading materials and/or required textbooks will be available in the Unit Outline on Canvas.