This unit outlines the key concepts of business process management and modelling, their importance to an organisation, and how these support business activities. This also includes integration with a wide range of functions involving other organisations such as occurs in supply-chain management. The perspectives taken are that technology should align with strategic management objectives and cultural practices and also that business process analysis and design is a means of providing significant opportunities for innovation and performance advantage over competitors.

Teaching Periods
Start and end dates
Last self-enrolment date
Census date
Last withdraw without fail date
Results released date

Learning outcomes

Students who successfully complete this unit will be able to:

  • Define and describe the concepts of business process, business process value, improvement, reengineering and workflow
  • Analyse how process improvement technologies and business process management support the enhancement of an organisation's business objectives
  • Conceptualise an organisation in terms of its business processes and show how the processes align an organisation with its overall strategy
  • Apply appropriate methods, tools and techniques to identify, model and redesign business processes in a process aware organisation to develop efficiencies through process improvement
  • Communicate effectively as a professional and function as an effective leader or member of a team

Teaching methods


Type Hours per week Number of weeks Total (number of hours)
Face to Face Contact (Phasing out)
2.00 12 weeks 24
Face to Face Contact (Phasing out)
Tutorial Labs
1.00 12 weeks 12
Unspecified Learning Activities (Phasing out)
Independent Learning
9.50 12 weeks 114


Type Hours per week Number of weeks Total (number of hours)
Directed Online Learning and Independent Learning
12.50 12 weeks 150


Type Task Weighting ULO's
Assignment 1Individual 20 - 30% 1,3,4 
Assignment 2Group 30 - 50% 2,3,4,5 
ReflectionIndividual 10 - 20% 1,3 
TestIndividual 20 - 30% 1,2,3,4 


  • Introduction to Business Process Management (BPM) and relationship to organisational strategic goals and objectives
  • Organisational Concepts, Business Process Management approaches and methodologies
  • Business process modelling levels 1 & 2 Palette by using Bizagi modelling tool.
  • Business Process Architecture and Value Creation
  • Business Process Design Best Practices, Lean Methodology and Process Improvement
  • Resources Allocation and capacity, Performance Analysis
  • BPM Technologies, BPMS and Business Process Automation
  • Change Management, Quality, Six Sigma and the Future of BPM

Study resources

Reading materials

A list of reading materials and/or required textbooks will be available in the Unit Outline on Canvas.