Aiming to drive capability and engagement amongst staff, a customised Live Online leadership offer was created to cater to the geographically dispersed locations of participants. Swinburne Edge (formerly Swinburne Professional) adapted the program to Specsavers' unique needs and as a result, the company was able to reap rewards including an increase in staff retention rates, greater customer service satisfaction and strengthened team morale.
Specsavers is a multinational optical retail chain that operates mainly in the UK, Ireland, Australasia and the Nordic countries. Specsavers offers optician services for eyesight testing and sells glasses, sunglasses, contact lenses, and hearing aids.
Specsavers wanted to evolve the quality of their leadership offer as part of a strategy to continually drive capability and engagement with personal development. They saw an opportunity to create peer-based learning forums across Australia and New Zealand despite time-zone challenges.
The training needed to engage their audience and meet long-term employee development and customer service excellence goals. Swinburne Edge's approach addressed the participant locations as fully virtual delivery allows for cross-regional attendance without travel.