Student FAQs


We encourage you to regularly check the Swinburne News article or Swinburne's COVID-19 hub for the latest advice and information on Swinburne's response.

On this page:

OVERVIEW

What is Swinburne doing about COVID-19?
Swinburne has established a dedicated COVID-19 Taskforce and is closely monitoring and managing the situation. We are following the latest advice from the relevant government and health authorities and we are in regular contact with students and staff to share our response.

To minimise the risks to our community, staff and students are currently working and studying from home. The majority of our courses are delivered online using existing systems such as Canvas.

STUDENT SUPPORT

What support is available to students?
If you're having trouble with your studies or feeling unsure about your course, Academic Development Advisers can chat to you about any problems you're having and help you work out how to get your studies back on track. You'll find the contact details for the Academic Development Advisor for your faculty or course area on the website.

The Learning and Academic Skills Centre is available online to provide you with study and assignment support. One on one appointments can be done via phone, Zoom or Skype, and Study Smarter workshops are being run via Zoom so you can continue to build your academic skills. For more information and to book an appointment go to the LAS website.

Studiosity is a 24/7 online support service that is available to all undergraduate and postgraduate students. You can ask questions to real-life subject matter experts as well as submit draft assignments and receive feedback within 24 hours on spelling, grammar, structure and more. It is accessed through Canvas, visit the Studiosity tab on the left hand side of any unit menu.

If you are unwell or have concerns about your health, or if you are feeling anxious or stressed, you can book an appointment with Wellbeing at Swinburne by calling (03) 9214 8483.

If you have other questions, please call +61 3 9214 8444 or send us an email.

The Out of Hours Crisis Line is also available from 4.00pm to 10.00am weekdays, and 24-hours on weekends and public holidays. Call 1300 854 144 or text +61 488 884 145.

Our AccessAbility Services team can also be contacted at accessability@swin.edu.au or +61 3 9214 5234.

The Student Life Advocacy service provides information, advice and referrals to assist students with issues relating to Swinburne’s policies, procedures and processes. The service is independent, confidential and free. To book a phone appointment call +61 3 9214 5445 or email studentlife@swin.edu.au.

All of our Careers and Employability services and programs are available online to help you develop your employability skills and get career-ready. Visit swi.nu/careerhelp for more information.

Aboriginal and/or Torres Strait Islander students can contact the Moondani Toombadool Centre at indigenousstudents@swin.edu.au or +61 3 9214 8481.

International students: For comprehensive information on the support services and options available to you, please visit our International student FAQs.

What financial support is available to students?
The Australian Government has introduced new measures to support job seekers and students affected by coronavirus.

The temporary Coronavirus Supplement will be a fortnightly payment if you're already getting Youth Allowance, Austudy, ABSTUDY or other eligible support payments. You can find more information about eligibility on the Australian Government Services Australia website.

If you’re not already receiving any Centrelink benefits, you can check your eligibility and apply for Youth Allowance, Austudy or ABSTUDY through myGov using a Centrelink online account, or by calling Centrelink.

We have established our own Student Emergency Fund for students who are facing financial hardship as a result of an emergency like COVID-19. Please note that if you are currently receiving ABSTUDY, Austudy or Youth Allowance you will not be eligible. Please visit the Student Emergency Fund website for more information and to submit your application

You can read more information about available financial support for both domestic and international students on our COVID-19 hub, including Swinburne initiatives and recently announced government benefits for you to consider. Please remember to check your eligibility and relevant websites for further details.

International students: For information on what financial support is available to you, please visit our International student FAQs.

Will there be any changes or reduction in my student fees due to COVID-19?
Swinburne has extensive experience in delivering online education and we are confident we will continue to deliver a meaningful learning experience to our students, regardless of mode of study. You will have access to lectures online, learning resources and summaries through Canvas, and free access to the Adobe creative suite.

We are not refunding or reducing fees, however the due date for tuition fees has been extended to 31 May 2020.

If you're concerned about your ability to pay your fees, please get in touch.

Additional financial support for eligible students is also available through Swinburne’s Student Emergency Fund

The government has also announced an additional $550 per fortnight for eligible full-time students. You can find more information about eligibility on the Australian Government Services Australia website. If you are not currently studying full-time but would like to adjust your study plan, please book an online appointment with one of our Course Advice Specialists and we will see if this is possible for you.

Do I still have to pay the Student Services and Amenities Fee (SSAF)?
Yes. All higher education (online and on-campus) students who are admitted into a Commonwealth Supported Place (CSP) pay the Student Services and Amenities Fee (SSAF), regardless of the mode of delivery. This includes students who are enrolled in undergraduate, postgraduate and UniLink courses. The SSAF supports the provision of non-academic services such as counselling, advocacy and other support services.

I don’t have access to a computer to study online. What do I do?
We have a small number of laptops available if you don’t have access to a computer. You can apply for a long-term laptop loan by contacting library@swin.edu.au.

CHANGES TO SEMESTER 1, 2020

International students: For information on Admissions for Semester 2, 2020 and Semester 1, 2021 please visit our International student FAQs

What are the updated 2020 key dates for students?
The academic calendar for Semester 1 has been extended by one week. This means that Week 3 will commence on Monday 23 March and Week 12 will commence on Monday 1 June. Semester 1 results release dates will also change.

The academic calendars for Open Universities Australia (OUA), Hawthorn Online (HOL) and Swinburne Online courses, as well as courses run in Terms and Higher Education (HE) Blocks, will remain the same.

View the updated academic calendar.

Will I get special consideration if my results are affected by COVID-19?
Yes. Students who fail this semester will not have their fail grades recorded on their academic transcript and any fail grades this semester will not have an impact on your grade point average (GPA).

Please also be aware that while your fail grade will not be recorded on your academic transcript, if you fail a unit:

  • you will have to repeat the unit if it is a core or a pre-requisite unit,
  • you will be charged fees for the unit, and
  • you will not be able to progress to a unit that the failed unit is a pre-requisite for - that is, if you failed Subject A, so you will not be able to enrol in Subject B until you have passed this unit (but your attempt/fail of Subject A will not show on your academic transcript).

In addition, students will also be able to request to have other results omitted from their GPA calculation if they believe a result will distadvantage them. Please see the GPA section of these FAQs for further information.

Can I enrol online?
Yes, you can enrol online. Log in to My Enrolment and follow the instructions displayed under 'Study Plan Details'. If you need help, please call us on +61 3 9214 8444 or send us an email through the Current Students website.

Can I still contact my teacher/lecturer/tutor?
Yes. Teaching staff are still accessible to students while they are delivering lectures and tutorials online. Your unit convenors or teachers have contacted students with information about each unit and how it is being managed. Please contact your unit convenor or teacher if you have not been provided this information.

What will happen with exams?
The Australian government has advised that measures related to COVID-19 will likely extend for many months. As a result, we have decided that no final end-of-semester exams will be conducted for Semester 1 2020 or Semester 2 2020. Final exams will be replaced by alternative assessments to be completed during a final assessment period.

YOUR RESULTS AND GRADE POINT AVERAGE (GPA)

Please be aware that while your fail grade will not be recorded on your academic transcript, if you fail a unit:

  • you will have to repeat the unit if it is a core or a pre-requisite unit;
  • you will be charged fees for the unit; and
  • you will not be able to progress to a unit that the failed unit is a prerequisite for.

What happens if I have been given a ‘deferred’ or ‘DEF’ result?
A deferred (DEF) result is a temporary grade code given to students who have not completed the unit in full. Reasons a DEF result may be given include: extensions granted to a student to complete assessment tasks, disruptions to placement components and special consideration.

If you have been given a DEF grade in 2020 and you are later given a fail result as your final grade, the arrangement will still apply and the fail grade will not be included on your official transcript or your GPA calculation.

Does a deferred result have an effect on future enrolments?
A deferred result, though temporary, means that a student is still technically ‘enrolled’ in the unit. You cannot enrol into a requisite unit of the deferred unit until the final result has been released.

You also need to receive your final result for the deferred unit prior to re-enrolling for an additional attempt at the unit in the next study period/semester.

Do all my units contribute to my grade point average (GPA)?
The grade point average calculation only applies to units where you receive a mark from 1-100 and grades from N-HD.

Units which are pass or fail only, competent or not competent only, or where completion only grades are awarded do not contribute to the grade point average calculation.

While COVID-19 measures are in place, any fails results recorded from April 2020 will be omitted from your GPA calculation.

Why is my fail result still showing on my Student One ‘My Results’ page?
Any fail result recorded in 2020 (after 1 April 2020) is omitted from your GPA calculation and your official transcript. However, the fail result is still recorded and subsequently included at the 'My Results' page. This ensures that students can track their progress accurately and re-enrol into the unit if required.

What if I believe that my GPA has been calculated incorrectly and is taking my 2020 fail result(s) into account?
GPA calculations are generated using an automated report, so it is an unlikely an error has been made. However, if you strongly believe that the GPA has been calculated incorrectly, please first check the GPA calculation. To do this first identify which units should be included in the GPA then use the formula to ensure that it has calculated correctly. If the calculation still appears to be incorrect, please forward your calculation to Library & studentHQ for further investigation.  

How will my honours merit calculation be affected by COVID-19 disruptions?
Your Honours calculation will not be negatively impacted due to your results for studies completed in teaching periods or semesters where teaching transitioned online. Results recorded during these teaching periods will only be included in your honours calculation if they contribute positively to your GPA. In other words, only unit results higher than your GPA average will be taken into account for your honours calculation.

The ‘no disadvantage’ principle will apply to all forms of honours calculation at Swinburne.

Can I still be granted a conceded pass for a failed unit taken under these new conditions?
Yes, all students that meet the criteria for a conceded pass in a failed unit will be granted one. If a student wants this conceded pass to be removed later, they may make a request in writing to the faculty Student Progress teams:

Can I apply for a conceded pass if I believe I am eligible?
Yes, all students are welcome to apply for a conceded pass by completed the online conceded pass form.

Can I rescind a conceded pass?
Yes, you can rescind your conceded pass at any time during your course enrolment. Please request to do so by writing to your faculty Student Progress team:

I am close to completing my course, but I failed a unit. Can I still apply for a supplementary assessment – last to complete for the failed unit?
Yes, you can apply for a supplementary assessment for the failed 2020 unit and if you meet the criteria to be granted a last to complete, you will have the opportunity to undertake an additional assessment that if passed, will result in a final result of 50 SP (supplementary pass).

What if I fail my Last to Complete – Supplementary assessment?
If your supplementary assessment is not passed successfully, your final result will be recorded as a SN fail grade with a numerical mark that equates to your percentage mark out of 100 for just that supplementary assessment.

Like all other fail results recorded in 2020 after April 2020, this SN fail will not be included in your GPA calculation and will not appear on your academic transcript.

The 2020 unit I failed is a prerequisite for one my requisite units Will I still need to pass the pre-requisite unit I failed in order to enroll in the requisite unit?
Yes, you will need to successfully complete your pre-requisite unit before you can enroll into the requisite unit.

Despite the fail result not showing up your transcript or GPA, the university still needs to ensure that you have achieved a satisfactory level of competency to move to the next stage of your studies.

Will I be assessed for Academic Progress Review?
Yes, any failed units will be taken into consideration in an Academic Progress Review.

However, the challenging presented by COVID-19 will be considered in any progress decisions with the university focusing on the provision of academic and personal support for students who have had their studies disrupted.

I received a fail result in a 2020 unit, however, I have had my work remarked and have now passed the unit. Will the pass result be added back onto my transcript and be included in my GPA calculation?
Yes, your final mark will be amended to a pass using the university’s result amendment process and your pass result will be included on your academic transcript.

Will the unit I failed as part of a cross-institutional unit of study be omitted from my GPA calculation and removed from my transcript?
Cross-institutional units are not included in your GPA calculation under normal circumstances.  This will be no different for 2020 units.

I withdrew from my 2020 unit after census date and was given a withdrawn fail (WF) result. Will this result be omitted from my GPA calculation and removed from my official transcript?
Yes, all fail results will be removed from academic transcripts and omitted from GPA calculations.

I failed my LANTITE component during 2020, do I still need to pass both components of LANTITE?
Yes, you will still need to complete both components of LANTITE in order to successfully graduate and complete your teaching qualification at Swinburne. Please refer to the LANTITE information webpage for any updates regarding COVID-19 disruptions.

Can I request for any of my results (other than fail grades) be omitted from the calculation of my Grade Point Average (GPA)?
Any fail result recorded after 1 April 2020 is omitted from your GPA calculation and your official transcript. 

In addition, higher education students can request to have other results omitted from their GPA calculation if they believe a result will disadvantage their GPA.

This relates to all Higher Education teaching periods that commenced in 2020 and also includes OUA Study Period 4 2020 and SOL Study Period 3 2020 which are resulted in 2021. It will not include the 2021 Summer Period or future Teaching Periods.

The study period/s in scope are:

Year

Teaching Period

2020

OUA Study Period 1, 2, 3 & 4

2020

SOL Teaching Periods 1, 2 & 3

2020

Foundation & Pathways Study Period 1, 2, & 3

2020

Summer & Winter Term

2020

Terms 1, 2, 3 & 4

2020

HED Block 1, 2, 3, 4, 5, 6, 7 & 8

2020

Semester 1 & 2

2020

HE Semester (Jan), (Mar), (May), (Aug) & (Sep)

2020

Foundation & Pathways Study Period 1, 2, & 3

2020

NICA Semester 1 & 2

2020

Executive Counselling and Training Academy (Singapore)

This change applies to any units/teaching periods that commence in 2020, including those that have results in 2021.

How do I request to omit my result from GPA calculation?
Students can make a request to have a specific result/grade removed from their GPA calculation through this online form.

This request should be submitted online no more than 10 business days after the release of results and when all results are published in your latest teaching period.

How will I know that my result will not count as part of my GPA calculation?
Once the request has been approved, your results (HD, D, C etc.) will still display on your Statement of Results. However, the particular result/s you request not to be used in your GPA calculation will have an asterisk added to the code (HD*, D*, C* etc.).

Currently only the HED Graded Mark schema contains passed grades which are included in the GPA calculation as follows:

Grade Code

Grade Description

GPA Calculation

HD

High Distinction

Include

D

Distinction

Include

C

Credit

Include

P

Pass

Include

SP

Passed Supplementary

Include

CP

Conceded Pass

Include

The COVID-19 equivalent will be defined as:

Grade Code

Grade Description

GPA Calculation

HD*

High Distinction

Exclude

D*

Distinction

Exclude

C*

Credit

Exclude

P*

Pass

Exclude

SP*

Passed Supplementary

Exclude

CP*

Conceded Pass

Exclude

This asterisk will ensure that the result is excluded from your GPA calculation.

Can I change my mind about having a result removed from my GPA calculation?
Yes, students can withdraw this at any time during the course of their degree by writing to the relevant student progress team. The contact details for each of these teams will be on the bottom of the online form.

If I request for one of my unit grades to be omitted from my GPA calculation, does this mean all my unit grades will be omitted from my GPA calculation also?
No, you may choose the individual units from a given semester that you would like to be omitted from your GPA calculation. This will not impact the other results you achieved during the same study period.

I am unhappy with my unit result as I believe that I submitted assessments that were of a higher quality than the result I received. What should I do?
A request to omit you result from your GPA calculation for this unit may not be the best course of action for you to take if you strongly believe that the work you submitted warranted a higher grade. Please request a recheck or review of your mark instead.

I currently have a passed grade that is included in my GPA and I have recently completed my course. Am I able to have this pass grade omitted and my GPA recalculated?
Yes, as long as the pass result is recorded after 1 April 2020 and your request is made within 10 business days after the release of results and all results in your latest teaching period are published.

Is there a maximum number of units that I am able to request to omit from my GPA calculation?
No, as long as they meet the criteria for having a result omitted from your GPA calculation as per the above questions.

I am transferring to a different Swinburne course, will my omitted grades be transferred over and omitted from my new GPA for this new course?
As the unit is an internal course transfer (TRF), this will not be calculated as part of your GPA in your new course.

I am enrolled in a postgraduate coursework program at Swinburne, am I able to apply for my grade to be omitted from the GPA Calculation?
Yes.

What happens if I have a ‘Deferred’, ‘DEF’ and SPX grade at the time of result publication for my study period? Can I request for my unit grades to be omitted from my GPA calculation when the ‘DEF’ and SPX result is resolved?
Yes, as long as the pass result is recorded after 1 April 2020 and your request is made within 10 business days after your results are finalised and made available to you on My Results.

How would an omitted result/grade affect my Honours calculation?
Your honours calculation will not be negatively impacted due to your results for studies completed in teaching periods where teaching transitioned online. Results recorded during these teaching periods will only be included in your honours calculation if they contribute positively to your GPA. In other words, only unit results higher than your GPA average will be taken into account for your honours calculation. Any result you choose to omit from your GPA will not be used for your honours calculation. 

The ‘no disadvantage’ principle will apply to all forms of honours calculation at Swinburne. It is important that you apply to have a result omitted from your honours calculation in a timely manner. This request should be submitted online no more than 10 business days after the release of results and when all results are published in your latest teaching period.

Where can I find further information on how my GPA is calculated?
Visit the Swinburne website for more details.

STUDY IN SEMESTER 2, 2020 AND SEMESTER 1, 2021

International students: For information on Admissions for Semester 2, 2020 and Semester 1, 2021 please visit our International student FAQs.

What can I expect in Semester 2, 2020?
In line with official government advice, Stage 4 restrictions and to minimise the risks to our community, online learning and assessments will continue to be the primary mode of delivery for the majority of the learning activities in 2020.

Swinburne students who want to discuss their study options are advised to speak to their unit convenor or teacher in the first instance. Students can also contact Library and Student HQ on 1300 794 628 or email contact us

What if I am unable to attend any on-campus classes?
Only some essential teaching activities will be delivered on campus in Semester 2. Students unable to attend class on campus are advised to speak to their unit convenor or teacher in the first instance. If an on-campus element is unavoidable, students are advised to then look to study another option. To discuss your study options you can either make an appointment with the virtual Enrolment Support Hub or with a Course Advice Specialist. See here for more enrolment assistance.

Will the unit I am enrolled in be held on campus in Semester 2, 2020?
Online learning and assessments will be the primary mode of delivery in Semester 2. Some essential learning activities that can’t be delivered online will have an on-campus component and you will be contacted by your unit convenor if this is the case.

Which units won’t be on offer in Semester 2, 2020?
Visit the transition to campus unit information page for a list of units not offered in Semester 2.

I can’t see my units on CANVAS, why not?
If you are unable to see specific CANVAS unit shells, please contact your unit convenor or teacher for more information. If you are unable to log into CANVAS or cannot see any content, call IT on (03) 9214 5000 and select option 4 for Canvas support. You may find the common FAQs for Canvas a useful resource as well.
 
I am a PAVE student and am unable to view if I need to be on campus or via online on my timetable?
If you are a PAVE student and cannot see if you should be attending classes on campus or via online, log into CANVAS here, using your student email address, to find the most up-to-date information on how your units are being taught.
 
I am in enrolled but I cannot register into a class as they are full. What do I do?
If you're having trouble registering into a class, it usually means the class is full. New places become available in full classes from time to time. If you're keen on a particular class time, check My class timetable every now and then to see if a new place has opened up.

I have a timetable clash, what do I do?
If the classes you have chosen are clashing, you will need to change one of them. Go to My class timetable and swap into a different class. If there are no other class times available and you can't avoid a clash, you will need to change one of the units you're enrolled in. Check your course planner to choose another unit.

What admissions support will there be for Year 12 students in 2021?
Delivering certainty to students, parents and career practitioners during this time is critical. In this environment, we are adapting our approach to help students enter their desired course.

We are working with secondary schools and VTAC to offer entry to Year 12 students based on their Year 11 and Year 12 work, either directly or through a seamless pathway for some courses. We will share details of our approach with secondary schools later in 2020.

Students can enter their chosen course directly or through well-established pathway options.

International students: For comprehensive information on the support services and options available to you, please visit our International student FAQs.

Placements and internship
Placements and Internship are still available for a June-Sept 2020 start date and for 2021.

  1. Register your interest by completing the online form. Your eligibility will be confirmed via email within three working days.
  2. You will be added to Career Start, a compulsory online module designed to support students completing placements, internships and other Work Integrated Learning (WIL) opportunities.
  3. When you have completed Career Start, you will be provided access to view and apply for relevant opportunities.
  4. If successful, you will be enrolled in the relevant unit and be required to attend an induction lecture prior to starting.

ASSESSMENT AND SPECIAL CONSIDERATION

Will I get a personalised timetable for my assessments?
No. Instead of a specific timetable, you will receive posted announcements to each CANVAS unit shell. This will be published by your unit convener or other relevant unit staff member.

Where can I find a schedule of my assessments?
You will find this on CANVAS. There will be clear instructions and a schedule of your assessment tasks for each unit. This will contain details of the assessment task, the time allowed to complete the assessment once started, and the time period during which the assessment is available for you to complete.

How can I get access to teaching materials on CANVAS for my special consideration assessment for previous semesters?
Your unit convener will provide you access to old CANVAS shells as required. For example, to:

  • access your learning materials 
  • access relevant resources to prepare for the assessment 
  • undertake the assessment in the old unit shell.

I have an Equitable Assessment Arrangement (EAA). How will I get my EAA Schedule?
Your Equitable Assessment Arrangement requirement will be accommodated by your unit convener consistent with your Education Access Plan (EAP) for each assessment task during this period. If you believe that your Equitable Assessment Arrangement requirements have not been taken into account, please let your unit convenor know immediately so that adequate adjustments to the assessment can be made.

I still haven’t received any confirmation of the details of the alternative assessment for my unit. When should this information become available from my convener?
The details of alternative assessment will be made available by your unit convener on CANVAS by the following dates;

Semester 2 2020
Monday 5 October

I don’t get onto CANVAS often. Will there be any other information sent to students regarding these alternate assessments?
The initial communications about exams being replaced by alternative assessments were sent to student by email.  As part of the transition to online delivery, all learning materials and assessment details are now being shared on CANVAS, so we recommend you log on regularly to stay up to date. 

What do I do if I have 2 or more assessments scheduled in a 24-hour period?
University policy only allows for a maximum of two assessments within a 24-hour period. If you have been assigned more than two assessments with a 24-hour period please email assessment@swin.edu.au

SPECIAL CONSIDERATION

Will I be eligible to apply for special consideration for time-based alternative assessments?
Yes. More information on how to apply for special consideration is available on the Swinburne website.

Can I apply for special consideration if I have experienced technical issues affecting my ability to compete my time-based alternative assessment?
Yes. If you experience serious technical issues that have impacted your ability to complete a time-based assessment you may be eligible for special consideration.

However, as with all special consideration applications, students experiencing technical difficulties will need to provide valid evidence that is both time-specific and directly related to the scheduled assessment task.

Examples of evidence that may be considered include:

  • correspondence from your internet service provider about a loss, reduction or interruption of your internet service whilst completing your assessment task.
  • a clear screenshot or photo of the technical issue you are experiencing that includes the system date and time, as well as your assignment or CANVAS page; and/or any relevant error messages, troubleshooting information or correspondence from CANVAS support, your software, device and service providers.

Please ensure that any evidence submitted clearly aligns with the time you were completing the assessment.

Can I apply for special consideration if I have a medical reason that has significantly affected my ability to complete the assessment?
Yes, if you become ill unexpectedly, suffer an injury or have a medical condition that has unexpectedly and severely hampered your ability to commence or complete an assessment, you may be eligible for special consideration and can apply via the special consideration portal.

What evidence do I need to support an application for special consideration relating to a medical issue?
If you have a medical issue that has affected your ability to complete an assessment, you will need to provide a valid Registered Practitioners Statement as part of your application for special consideration.

The university understands that as a result of COVID-19 measures, organising face-to-face consultations with medical practitioners may be difficult. However, it is important that your medical condition is accurately assessed and documented by a registered health practitioner so that fair decisions can be made to support your academic performance.

You experience medical issues in the lead up to your final assessment date –
In this scenario it is strongly recommended that you provide a valid Registered Practitioners Statement to support your application for special consideration on medical grounds, the university may accept other forms of medical evidence on a case-by-case basis provided they:

  • match the description of your medical issue as described in your application.
  • show that the time period that you have experienced severe medical issues aligns with the dates of your assessment and/or the immediate leadup (revision and preparation time) to the assessment date; and
  • are in the form of official inpatient correspondence/documentation from clinics or hospitals that clearly verify your identity. 

I do not feel comfortable visiting a general practitioner, doctor or other medical facility in person due to the coronavirus.  How do I get the appropriate evidence to support my application?
A medical certificate or any other relevant medical evidence can be obtained through a phone, video or online consultation with a medical practitioner.

There are several telehealth and online consultation services available in Australia.  Many GPA’s can

consult with patients over the phone, and scan and email Medical Impact Statement (MIS) forms to students for a special consideration Medical Impact Statement.

If your GP does not offer telehealth, online, or phone consultations, other options include:

Swinburne health service
Wellbeing at Swinburne now offers phone appointments and limited face-to-face appointments for medical, counselling and psychological services, which are bulk billed for students. Call +61 3 9214 8483 to make an appointment or book a GP telehealth consultation online

GP2U
GP2U is also an online database with options to book online or telehealth appointments with doctors that bulk bill. Site registration is free.

Hotdoc
This Hotdoc is a website and phone application can be used to book consultations with doctors. There will be a range of different GP and specialist services on this page and some of these will offer offering phone and online consultations. 

What if I am the primary carer for a relative, close friend or housemate during this period and this is affecting my ability to complete assessments?
If your care responsibilities are affecting your ability to prepare for and complete an assessment, you may apply for special consideration.

You will need to provide documentation that evidences your primary carer role.

Examples of evidence to support your application include:

  • a statuary declaration,
  • letter from GP, and

If you are unsure if your documentation or situation will meet the special consideration criteria, please submit the online form and documents.  When filling in the form, use the “Grounds and Documents” box to explain your situation.  The faculty Student Progress team will contact you for further information if required.

Will the 60-minute rule apply for my assessment tasks?
No, the 60-minute rule, only applies to face-to-face, written exams.

COVID-19 HEALTH ADVICE

What is physical distancing?
Physical distancing can help stop or slow the spread of infectious diseases. It means less contact between you and other people. Phyiscal distancing includes simple, everyday actions that can help contain the spread of COVID-19. These include staying home as much as possible and only going out when essential, using virtual meeting options and keeping 1.5 metres from other people. More information is available on the Victorian Department of Health and Human Services’ website.

What are the symptoms?
COVID-19 symptoms can range from mild illness to pneumonia, and may include:

  • fever
  • flu-like symptoms such as coughing, sore throat and fatigue
  • shortness of breath.

More information is available on the Victorian Department of Health and Human Services’ website. Please speak to a medical professional if you are concerned about your health.

What do I do if I think I have COVID-19?
If you suspect you may have coronavirus (COVID-19), the Department of Health and Human Services advises you to call the dedicated coronavirus hotline: 1800 675 398. The hotline is open 24 hours, 7 days.

If you have a sore throat, are sneezing and have a cough, you can call Wellbeing at Swinburne on +61 3 9214 8483 for an evaluation. Do not attend the clinic in person.

What should I do if I’ve been tested for COVID-19?
If you have been tested for COVID-19, you must assume you are COVID-19 positive and self-isolate until you receive a negative test result.

Where can I get tested for COVID-19 in Victoria?
The Victorian Government is testing people to better understand how COVID-19 is spreading and to prepare for the potential easing of restrictions. More information on this initiative, including the location of these testing sites and the testing process is available on the Department of Health and Human Services website.

What can I be doing to help prevent the spread of COVID-19?
There are a number of actions you can take to help slow the spread of COVID-19 in the community. Please refer to the Victorian Department of Health and Human Services‘ website for further information.

How do I know when I can come back to campus?
Outlined below are the three main scenarios to consider if you are planning to come back to campus:

  • If you were suspected of having COVID-19, you can attend campus once you have been provided a negative test result
  • If you were a close contact of a confirmed case of COVID-19, you can come to campus once you have finished your 14 day quarantine period and have a negative result from their day 11 test
  • If you were diagnosed with COVID-19, you can attend campus once you have received a clearance letter from Department of Health and Human Services

If you have any questions, please contact Nurses@swin.edu.au or healthsafetywellbeing@swin.edu.au for more information.

FACE COVERINGS

Do I need to wear a face mask or face covering on campus? 
Yes. From 11:59pm on Sunday 2 August 2020, all Victorians must wear a face covering when they leave home, no matter where they live. In addition, Victorians are now required to wear a fitted face mask, covering the nose and mouth. Wearing a face shield, or a scarf or bandana as a face covering, is no longer be permitted. 

Is Swinburne providing face masks on campus? 
Swinburne is providing disposable face masks (subject to available supply) on campus for staff, students, contractors and visitors who are on campus for approved essential activities. However, we encourage you to supply your own mask where possible.  

Where can I collect a disposable face mask on campus?
Faculty and research technical teams will coordinate the distribution of disposable face masks through staff and teachers. Disposable face masks will also be available at our Hawthorn, Croydon and Wantirna campuses at the temperature checking stations.

Can I make my own face mask? 
Yes. You can find instructions for making your own face mask on the Victorian Department of Health and Human Services website.  

Where can I find more information on face masks and how to wear them? 
Information on the different types of face masks, how to wear them, how to remove them and care for your mask can be found on the Victorian Department of Health and Human Services website.  

What are the exemptions to wearing a face masks? 
A number of exemptions apply, including when the individual is consuming food, drinks or medication, if the individual has a medical condition and during emergency situations. Visit the Department of Health and Human Services website for a full list of exemptions.  

Are lecturers and teachers required to wear face masks in the classroom? 
It is not compulsory for educators to wear face masks when teaching, but they are expected to wear a face mask before and after teaching, as well as while on breaks. Visit the Department of Health and Human Services website for further detail.  

Are students required to wear face masks in the classroom? 
Yes, students are required to wear face masks in the classroom unless an exemption applies. Visit the Department of Health and Human Services website for a full list of exemptions. 

SWINBURNE FACE MASKS

What Swinburne face masks are available for purchase? 
Our premium, reusable Swinburne branded face masks in campus-inspired designs are available for purchase in packs of three. You can view the designs on the Razor online store or in the Swinburne News article.  

How can I purchase a Swinburne face mask?
A three-pack of Swinburne face masks are available for contactless purchase via the Razor online store for RRP $30.00, plus postage. Every purchase helps support the Swinburne Student Emergency Fund which helps students experiencing hardship from disasters beyond their control, such as the COVID-19 situation.

Why are Swinburne face masks only available in a pack of three? 
The face masks are available in a three-pack to ensure that wearers can rotate through them and wash them regularly. This is in line with official health and government advice about the proper way to wear face masks.  

Do the Swinburne face masks meet health advice specifications? 
Yes. These masks are premium reusable quality masks that meet Department of Health and Human Services recommendations. Each mask has three layers:  

  • outer layer: polyester compound, 200gsm lightweight yet durable double-knit fabric for protection from droplets 
  • middle layer filter: polypropylene non-woven inner 
  • inner layer: 100 per cent cotton, 135gsm hypoallergenic and comfortable layer with inbuilt pouch for filters. 

Each mask is washable up to 90 degrees and can be ironed. Please note, these are not medical-grade masks. We recommend wearing a mask in addition to physical distancing and other hygiene methods such as regular hand-washing.  

How were the designs of the Swinburne face masks decided?
The face mask design elements are informed by Swinburne psychology research about the importance of creating a positive perception of the wearer. Find out more in the Swinburne News article.

TEMPERATURE CHECKING

Is temperature checking mandatory at Swinburne?
Starting Thursday 29 October, Swinburne will no longer be mandating temperature checking for students, staff, contractors or visitors coming onto campus. This in in response to adjusted government guidelines as a result of the reduced risk of community transmission of COVID-19 in metropolitan Melbourne.  

To continue to provide a level of health support, self-serve temperature checking stations have been installed on campus for those choose to have their temperatures checked. These stations will not be staffed but are simple to use and easy to follow instructions will be made available. 

Who is required to have their temperature checked?
Temperature checking is optional across all three campuses for students, staff, contractors and visitors coming onto campus for approved essential activities.  

However, where physical distancing cannot be achieved and high-risk cohorts are involved, such as students who work in aged care settings or researchers working in a lab where physical distancing isn’t feasible, temperature checking will remain mandatory. These checks will be conducted by the teacher, researcher or person responsible for the activity using a handheld thermometer.  

Where and when can I get my temperature checked?
Self-serve temperature checking stations have been installed on campus at the following locations:
- Croydon Cafeteria from 6:30am – 3.00pm
- Wantirna WA Building, outside the Health Centre from 6:30am – 3.00pm
- Hawthorn (two locations) GS Building, Lift Foyer, Ground Floor and at the entrance to the Latelab (off John Street) from 7:45am – 5.00pm
These stations will not be staffed but are simple to use and easy to follow instructions will be made available.  

What is the process to get my temperature checked? 

- Use the hand sanitiser provided at the self-serve temperature checking stations and keep your face masks on.
- Approach the scanner and stand on the marked spot.
- If a normal temperature is recorded, the scanner will display a green light and a voice will indicate that you have been approved to access campus.
- If an abnormal temperature is recorded, the scanner will display a red light and a voice will indicate that you are not approved to proceed onto campus. Please contact Wellbeing at Swinburne on (03) 9214 8483 for further instructions 

How will the temperature checking stations be made safe for everyone?
The self-serve stations are contactless and hand sanitisers will be made available for those getting their temperatures checked at these stations. You will also need to keep your face mask on when getting your temperature checked (the machine will prompt you to wear your mask if you don’t have one on). 

SWINBURNE FACILITIES AND CAMPUSES

Has the university closed down?
Our learning and research activities are continuing.

The health, safety and wellbeing of our community is Swinburne’s priority and so we have asked our staff and students to study and work from home.

Most of Swinburne’s campus facilities are closed, but essential services such as the Wellbeing at Swinburne Clinic are still open for general health concerns. If you need medical attention for non-flu like symptoms/conditions, please call Wellbeing on (03) 9214 8483 to make an in-person or phone appointment.

Please note that the Health Services remain closed at Croydon and Wantirna.

As part of the transition to campus, our nursing staff are on site to operate the campus temperature checking stations. They are not permitted under the current risk assessments for Croydon and Wantirna to provide clinical care to students and staff outside of the scope of the temperature checking stations.

Staff and students are welcome to phone the Hawthorn Health Service to schedule a telephone or face-to-face appointment with a GP, and to access counselling and mental health services. Phone (03) 9214 8483.

For students and staff who may require non-urgent medical attention or advice there are resources available such as

  1. Nurse-On-Call Ph. 1300 60 60 24 from anywhere in Victoria for free health advice, 24 hours a day. Nurse-On-Call puts you directly in touch with a registered nurse for caring, professional health advice.
  2. Local general medical practices.

If there is a medical emergency of campus, staff should call 000 or security on 3333 (9214 3333).

The Out-of-Hours Crisis Line is available from 5.00pm-9.00am Monday - Friday and 24 hours weekends and public holidays. Ph: 1300 854 144 or SMS: 0488 884 145.

Are studios open on campus?
No, campus studios have been closed until further notice. This includes edit suites and studios, colour grading suites, audio mix and mastering suites, audio production studios, TV and edit studios, team production suites and the animation studio.

Can I still hire media production equipment on campus?
No, media production equipment hire has paused until further notice. If you have any questions about current loans, please visit the media store section of our website.

What do I do if I have technical issues at home?
Our Rovers are still available to provide tech support remotely. Please contact the team at rovers@swin.edu.au or phone +61 3 9214 8591.

What software is available to help me with my online studies?
Swinburne has a range of free software available to help you with your studies, including the Adobe Creative Suite, Microsoft Office 365 and Canvas.

To further support your online learning experience, Apps on Demand is now available for all students and staff. It will provide you with remote access to a range of Swinburne applications previously available in our Mac and Windows computer labs at the Hawthorn campus.

Apps On-Demand can be accessed via your preferred web browser or from the Citrix Workspace app.

How do I stop/cancel my car park payments?
Students should contact the Car Park Manager on +61 3 9214 8199 to cancel their parking payments.

EVENTS AND GRADUATIONS

Will graduations in 2020 take place?
Unfortunately, due to the current COVID-19 situation and government restrictions, we are unable to proceed with graduation ceremonies in 2020. 

Can I attend a future ceremony in person?
Yes. More information regarding future ceremonies will be communicated to eligible students as soon as we are able to safety conduct these ceremonies.

If I am unable to graduate on time due to the current situation, will Swinburne provide support?
If the duration of your studies needs to be extended due to measures associated with COVID-19, Swinburne will reissue a Confirmation of Enrolment (CoE) extension as long as you maintain your enrolment.

I was due to graduate at the end of the year. How will this affect me?
While the formal Graduation Ceremony currently scheduled for December 2020 will not be going ahead, your award will still be conferred, meaning that you will officially complete your course shortly after you receive your final results.
 
Can I collect my official documents including my Testamur and Academic Transcript?
Paper documents are currently not available for collection due to the current government restrictions. Official documents including your Testamur and Academic Transcript will be available digitally and graduands will be notified as soon as they are available.

HEALTH AND WELLBEING ADVICE

I am worried about someone’s physical or mental health  – what can I do to help?
There are simple steps you can take to show your concern for others and offer assistance:

  1. Check in - invite the person to have a chat. Given current restrictions, this could be by phone or video chat. Express care and concern - ask if they’re ok and express concern for their wellbeing. Avoid assumptions or judgment. Show kindness.
  2. Enquire and encourage - ask if they have consulted a medical professional. Where appropriate, encourage them to seek professional care and advice.

What is family violence?
Family violence includes any behaviour that is threatening, coercive or dominating which causes family members to fear for the safety and wellbeing of themselves or another person. Family violence is not always physical, it might be behaviour that puts you down, makes you feel worthless or controls you. Find out more about how to recognise family violence. 

Times of stress and hardship, including the COVID-19 pandemic, are never an excuse for abusive behaviour. 

What should I do if I or someone I know is experiencing family violence?
If you or someone you know is hurt or in immediate danger, call 000. If you are on campus, call Swinburne Security on + 61 3 9214 3333 for important but non-life-threatening incidents.

Swinburne offers support services for students experiencing family violence. Visit our family violence support page for more information on internal and external support services available.

Is there financial support available for victims-survivors of family violence as a result of the COVID-19 situation?
The federal government has provided $150 million to support Australians experiencing domestic, family and sexual violence during the COVID-19 pandemic.

You can apply for a No-Interest Loan Scheme (NILS) of up to $2,000 with Swinburne’s partner, Good Shepherd Microfinance, to help you during this time.

Make an appointment online with a student equity adviser or call us on +61 3 9214 8444 to discuss a NILS loan.

WHERE CAN I FIND MORE INFORMATION?

  1. International student FAQs
  2. Victorian Department of Health and Human Services
  3. Department of Health
  4. Smartraveller website
  5. Department of Education (factsheets for universities and vocational education facilities)

You can also call the National Coronavirus Help Line on 1800 020 080. It operates 24-hours a day, seven days a week. If you require translating or interpreting services, call 131 450.