Student FAQs


We encourage you to regularly check the Swinburne News article or Swinburne's COVID-19 hub for the latest advice and information on Swinburne's response.

On this page:

OVERVIEW

What is Swinburne doing about COVID-19?

Swinburne has established a dedicated COVID-19 Taskforce and is closely monitoring and managing the situation. We are following the latest advice from the relevant government and health authorities and we are in regular contact with students and staff to share our response.

To minimise the risks to our community, staff and students are currently working and studying from home. The majority of our courses are delivered online using existing systems such as Canvas.

STUDENT SUPPORT

What support is available to students?

If you're having trouble with your studies or feeling unsure about your course, Academic Development Advisers can chat to you about any problems you're having and help you work out how to get your studies back on track. You'll find the contact details for the Academic Development Advisor for your faculty or course area on the website.

The Learning and Academic Skills Centre is available online to provide you with study and assignment support. One on one appointments can be done via phone, Zoom or Skype, and Study Smarter workshops are being run via Zoom so you can continue to build your academic skills. For more information and to book an appointment go to the LAS website.

Studiosity is a 24/7 online support service that is available to all undergraduate and postgraduate students. You can ask questions to real-life subject matter experts as well as submit draft assignments and receive feedback within 24 hours on spelling, grammar, structure and more. It is accessed through Canvas, visit the Studiosity tab on the left hand side of any unit menu.

If you are unwell or have concerns about your health, or if you are feeling anxious or stressed, you can book an appointment with Wellbeing at Swinburne by calling (03) 9214 8483.

If you have other questions, please call +61 3 9214 8444 or send us an email.

The Out of Hours Crisis Line is also available from 4.00pm to 10.00am weekdays, and 24-hours on weekends and public holidays. Call 1300 854 144 or text +61 488 884 145.

Our AccessAbility Services team can also be contacted at accessability@swin.edu.au or +61 3 9214 5234.

The Student Life Advocacy service provides information, advice and referrals to assist students with issues relating to Swinburne’s policies, procedures and processes. The service is independent, confidential and free. To book a phone appointment call +61 3 9214 5445 or email studentlife@swin.edu.au.

All of our Careers and Employability services and programs are available online to help you develop your employability skills and get career-ready. Visit swi.nu/careerhelp for more information.

Aboriginal and/or Torres Strait Islander students can contact the Moondani Toombadool Centre at indigenousstudents@swin.edu.au or +61 3 9214 8481.

International students: For comprehensive information on the support services and options available to you, please visit our International student FAQs.


What financial support is available to students?


The Australian Government has introduced new measures to support job seekers and students affected by coronavirus.

The temporary Coronavirus Supplement will be a fortnightly payment if you're already getting Youth Allowance, Austudy, ABSTUDY or other eligible support payments. You can find more information about eligibility on the Australian Government Services Australia website.

If you’re not already receiving any Centrelink benefits, you can check your eligibility and apply for Youth Allowance, Austudy or ABSTUDY through myGov using a Centrelink online account, or by calling Centrelink.

You can read more information about available financial support for both domestic and international students on our COVID-19 hub, including Swinburne initiatives and recently announced government benefits for you to consider. Please remember to check your eligibility and relevant websites for further details.

International students: For information on what financial support is available to you, please visit our International student FAQs.


Will there be any changes or reduction in my student fees due to COVID-19?

Swinburne has extensive experience in delivering online education and we are confident we will continue to deliver a meaningful learning experience to our students, regardless of mode of study. You will have access to lectures online, learning resources and summaries through Canvas, and free access to the Adobe creative suite.

We are not refunding or reducing fees.

If you're concerned about your ability to pay your fees, please get in touch.

You can find more information about eligibility of additional government assistance on the Australian Government Services Australia website. If you are not currently studying full-time but would like to adjust your study plan, please book an online appointment with one of our Course Advice Specialists and we will see if this is possible for you.


Do I still have to pay the Student Services and Amenities Fee (SSAF)?


Yes. All higher education (online and on-campus) students who are admitted into a Commonwealth Supported Place (CSP) pay the Student Services and Amenities Fee (SSAF), regardless of the mode of delivery. This includes students who are enrolled in undergraduate, postgraduate and UniLink courses. The SSAF supports the provision of non-academic services such as counselling, advocacy and other support services.

STUDY IN SEMESTER 2, 2021

International students: For information on Admissions for Semester 2, 2021 please visit our International student FAQs


What are the 2021 key dates for students?

All teaching periods in the second half of 2021 will begin as scheduled. Refer to the 2021 Academic Calendar for a full list of key dates relevant to your course.


How will my classes be delivered?


**UPDATE 28 July**
The Victorian Government has announced an easing of Lockdown 5.0 restrictions. The government has advised that until they provide a further update on Tuesday 10 August, if you can study from home, you should continue to study from home. There are some important exemptions to this advice, with certain classes allowed to be conducted in-person on campus.

A modified teaching program will be in place until Friday 13 August, and your unit convenors, lecturers, or teachers will be in touch directly with the specifics as they relate to your units and classes.

Pending updated directions from the government, our intention is for as many units as possible to have a regular on-campus teaching component in Semester 2. We expect that up to 97% of units in Higher Education, and up to 80% of units in Vocational Education will have a component that can be safely run on campus.

We are looking forward to welcoming students back onto campus as soon as possible. Our overall teaching plan for the second half of the year is to have small group teaching on campus. Many of you have told us that you would prefer to be on campus as soon as it is safe to do so, and we are working hard to make this happen. So we'll continue to remain flexible and responsive to changes to ensure we're following all government directives.

In general:

  • For students in Australia, classes will be delivered within the COVIDSafe parameters, as a combination of on-campus and digital learning.
    • On-campus learning activities, such as tutorials, studios and labs, will be conducted in smaller groups.
    • Large group learning activities like lectures, will be conducted online.
    • Some units may have other learning activities, activities, and study modes. These may be self-paced for a completion at a time that suits you, or may involve interaction with teachers and other students at a set date and time.
  • For students currently overseas, studies and small group learning activities will be delivered online.

These study modes are designed to ensure that you can continue to meet the learning outcomes required for each of your units, and make the most of the many opportunities available to you as a Swinburne student. 

Swinburne students who want to discuss their study options are advised to speak to their unit convenor or teacher in the first instance. Students can also contact Library and studentHQ on 1300 794 628 or email contact us


What if I am unable to attend any on-campus classes??

To discuss your study options you can either make an appointment with the virtual Enrolment Support Hub or with a Course Advice Specialist. See here for more enrolment assistance.
 
If you have a medical or other reason that prevents you from being able to attend campus, you may wish to apply for special consideration.
 

I can’t see my units on CANVAS, why not?

Canvas unit shells are made available the weekend prior to classes starting. If you are unable to see specific CANVAS unit shells, please contact your unit convenor or teacher for more information. If you are unable to log into CANVAS or cannot see any content, call IT on (03) 9214 5000 and select option 4 for Canvas support. You may find the common FAQs for Canvas a useful resource as well.
 

I am a Pathways or Vocational Education (PAVE) student and am unable to view if I need to be on campus or via online on my timetable?


If you are a PAVE student and cannot see if you should be attending classes on campus or via online, log into CANVAS here, using your student email address, to find the most up-to-date information on how your units are being taught.
 

I am in enrolled but I cannot register into a class as they are full. What do I do?


If you're having trouble registering into a class, it usually means the class is full. New places become available in full classes from time to time. If you're keen on a particular class time, check My class timetable every now and then to see if a new place has opened up.
 

Why does my timetable keep changing?


As we navigate through the challenges of unit delivery in the current COVID-19 situation, there are sometimes changes we need to make for various reasons, including enrolment numbers, room sizes, physical distancing requirements, and other changes to government directives. 
 
**UPDATE for classes before Friday 13 August** Due to the change in government directives, a modified teaching program will run until Friday 13 August. Given this late change, your timetable will still reflect where your class would ordinarily be held, which may not be accurate for the next two weeks. It is therefore essential that you check the information shared by your teachers to confirm if your class will be conducted online or on campus during this interim period.
 

How will I know if I am required on-campus or online for my studies?

  • Activities marked Live Online mean the learning activity will be online at a specific time and date, and will be accessible via Canvas. The exact activity will vary between units and more information about these sessions will be available on Canvas.
  • Activities with a building location will be in-person on campus in the room specified, pending final enrolment numbers and changes in government directives. This includes labs, workshops, tutorials, studios and other sessions.

Note: Although most timetabled activities will run weekly, some may only run in certain weeks.  Your unit convenor, lecturer or teacher will provide more information about this in-class and on Canvas.

**UPDATE for classes before Friday 13 August** Due to the change in government directives, a modified teaching program will run until Friday 13 August. Given this late change, your timetable will still reflect where your class would ordinarily be held, which may not be accurate for the next two weeks. It is therefore essential that you check the information shared by your teachers to confirm if your class will be conducted online or on campus during this interim period.


I have a timetable clash, what do I do?


If the classes you have chosen are clashing, you will need to change one of them. Go to My class timetable and swap into a different class. If there are no other class times available and you can't avoid a clash, you will need to change one of the units you're enrolled in. Check your course planner to choose another unit.
 

How does Final Assessment Period work?

Final Assessment Periods will still occur at the end of the Semester in place of the traditional exam period, and your unit convenors will advise what assessments, projects, quizzes or exams will form your final assessment.

International students: For comprehensive information on the support services and options available to you, please visit our International student FAQs.


Placements and internship

Placements and Internship are still available for 2021.

  1. Register your interest by completing the online form. Your eligibility will be confirmed via email within three working days.
  2. You will be added to Career Start, a compulsory online module designed to support students completing placements, internships and other Work Integrated Learning (WIL) opportunities.
  3. When you have completed Career Start, you will be provided access to view and apply for relevant opportunities.
  4. If successful, you will be enrolled in the relevant unit and be required to attend an induction lecture prior to starting.


Who is eligible to get a Authorised Student permit?

The Victorian Government has advised that from 11.59pm on Tuesday 17 August 2021 all staff and students attending campus or participating in a placement during the COVID-19 lockdown period must have a permit authorised by Swinburne.

Only students studying units with an approved on-campus activity are eligible for a permit. Teaching staff in these units will be in touch directly with further details of on-campus activity if required. Students who have a permit will be able to use it for childcare purposes.

Unfortunately, we are only able to provide permits for these on-campus activities per the Victorian Government directives regarding permits, and are unable to provide specific permits for the purpose of childcare support. Further information can be found at https://www.swinburne.edu.au/alerts/coronavirus/staff-and-student-permits.

2021 ENROLMENTS AND TIMETABLE

When can I enrol in my 2021 units?

Enrolment for 2021 is now open. You can enrol in your units for all study periods for 2021, which means you can plan ahead and lock in the units you want to take for the full year.
To enrol log in to My Enrolment and follow the How to enrol guide.


When can I complete my 2021 timetable?


Timetabling will open on 18 December for most students. To find out when timetabling for your relevant teaching period will open, visit our Key Timetable Dates page. Your timetable will look a little different as we work through some new delivery options to ensure we’re meeting COVID-19 government directives.


Where can I get help with my 2021 enrolment and timetable?


If you need help with your enrolment or timetable, we have lots of support available. Book an appointment a Course Advice Specialist (for Higher Education courses) or an Enrolment Advisor (for Vocational Education and Swinburne College courses). You can also refer to our enrolment help guides, please contact Library and studentHQ on 1300 794 628 or email contact us
 

ASSESSMENT

The university is committed to supporting you through your studies during this challenging period.

Subsequently, there will be limited face-to-face written exams for this semester. The majority of examinable units will have their written exams replaced with an alternative assessment, which will be delivered by the unit conveners during the Final Assessment Period.

SWOTVAC: Monday 1 November – Thursday 4 November 2021
Final Assessment Period: Friday 5 November – Friday 19 November 2021


Where can I find a schedule of my assessments?


All assessments scheduled will be posted on Canvas; there will be clear instructions and a schedule of your assessment tasks containing the mode of the assessment, the duration and the time period the assessment is available for you to complete.

Nonetheless, if you have any unit that contains a face-to-face written exam, you will be notified on Canvas to access your personalised exam timetable via Student One Login.

Please note: Due to COVID-19, the university may be required to make changes to your final assessment timetable to ensure government compliances are met. Changes to final assessment schedule will be announced via Canvas. Please check Canvas regularly to ensure you have the most up-to-date information.


I am an EAA student, how will I get my EAA schedule?

  • Alternative assessment (online)

Your EAA requirement will be accommodated by your unit convener consistent with your EAP. Please contact your unit convener for further information.

  • Face-to-face written exam

If your final assessment is in the form of a written exam, your personalised EAA exam timetable will be sent to your Swinburne student email. Your EAA exams timetable will include your EAA requirements. Please ensure to check all details and follow instructions as stated in the email.

For any EAA arrangement related query, contact Accessibility. For any exam timetable related query, contact assessment@swinburne.edu.au.

I still haven’t received any confirmation of the details of the alternative assessment for my unit. When should this information become available from my convener?

Details of alternative assessments for Semester 2, 2021 will be available on Thursday 7 October 2021.

I don't use Canvas often. Will there be any other information sent to students regarding these alternative assessments?

Canvas is now the primary mode of study for all Swinburne students, and as a result, students are expected to keep updated with the Canvas announcements of their specific unit assessment details.


What do I do if I have more than two assessments scheduled in a 24-hour period?

Swinburne may schedule you to sit two assessments within a 24-hour period. This is not a mistake and is not defined as an exam timetable clash. In the event that you have more than two assessments within a 24-hour period, please contact assessment@swinburne.edu.au.

 

SPECIAL CONSIDERATION

What happens if I am granted special consideration for a final assessment and/or an invigilated exam?

If you apply for and are granted special consideration, you will be required to complete an alternative final assessment and/or invigilated exam as assessed by your unit convener on a later date.

Will I be eligible to apply for special consideration for these time-based final assessments?

Yes. Please see how to apply for special consideration for more details.


Can I apply for special consideration if I have experienced technical issues affecting my ability to complete my time-based online final assessment?

Yes, you may be eligible for special consideration only if your technical issues have arisen during the completion of an online time-based final assessment.

 
What constitutes a 'technical issue' occurring during a time-based online final assessment?

A technical issue may include:

  • a severe and catastrophic interruption to your internet connection resulting in unability to complete your assessment. This interruption must occur during the completion of this time-based online final assessment.

  • a catastrophic error or fault with the page or Canvas site you are using to complete the time-based final assessment. Again, this error must occur during the completion of this time-based online final assessment.

  • a computer error or system failure that results in unability to complete the time-based online final assessment. Again, this error must occur during the completion of this time-based online final assessment.


What evidence can I submit to support a special consideration application based on technical issues affecting my ability to complete my time-based online final assessment?

As with all special consideration applications, students experiencing technical difficulties during an online time-based alternative final assessment will need to provide valid evidence to support the assertion that their ability to complete their assessment has been severely affected. 

Some forms of valid evidence to support your 'technical issue' grounds may include:

  • Written digital correspondence (text message, email or letter) from your internet service provider that evidences a loss, reduction or interruption of your internet service whilst completing your assessment. The correspondence should verify the date and time range when the technical issue occurred.

  • A clear screenshot from your primary device or picture taken with your mobile device of the technical issue you experienced during the completion of your time-based online final assessment task.

    • The screenshot or picture must include the system's date and time the issue occurred.

    •  Where possible, the screenshot or picture should include a clear image of the assignment portal or submission page, or active Canvas pages.

  • Any relevant error messages, troubleshooting information or correspondence from ITS Canvas support, your software, device or service providers. Again, these forms of evidence where possible must be timestamped.

  • Ensure that any evidence submitted clearly aligns with the time at which you commenced the assessment.


What would not constitute a ‘technical issue’ occurring during a time-based online final assessment?

Please note that this list is not exhaustive, however, some issues that would not constitute a valid technical issue for special consideration may be:

  • A computer system update occurring at the time of your time-based online final assessment task

  • Your computer or device running out of battery or charge whilst completing your time-based online final assessment task

  • Any technical issue occurring prior to the commencement of your time-based online final assessment task

  • Any internet outages occurring as a result of unpaid utility bills

  • Reading the time and dates of your time-based online final assessment task incorrectly

  • Not having access to the device that activates your multi-factor authentication for your Swinburne systems login information

  • Any issues related to forgetting Canvas and Swinburne system login


Can I apply for special consideration if I have a medical reason that has significantly affected my ability to complete the assessment?

Yes, if you become ill unexpectedly, suffer an injury or have a medical condition that has unexpectedly and severely hampered your ability to commence or complete an assessment, you may be eligible for special consideration and can apply via the Special Consideration Portal.


Can I apply for special consideration if I have a medical reason that has significantly affected my ability to complete the assessment?

Yes, if you become ill unexpectedly, suffer an injury or have a medical condition that has unexpectedly and severely hampered your ability to commence or complete an assessment, you may be eligible for special consideration and can apply via the special consideration page.


What evidence do I need to supply for a medical issue to support my application?

The university understands that under the current government directives, organising face-to-face consultations with medical practitioners may be difficult and a perceived risk to physical health and mental health.

However, if you have a medical condition that has severely impacted your ability to complete an assessment, it is important that your medical condition is accurately assessed and documented by a registered health practitioner, so that fair decisions can be made to support your academic performance.

You experience severe medical issues during the completion of your final assessment

In this scenario, you would be required to provide a valid Registered Practitioner Statement completed by your registered medical practitioner on the day you were unable to complete your assessment.

You experience medical issues in the lead up to your final assessment date

While it would still be strongly recommended that you provide a valid Registered Practitioner Statement to support your medical grounds, the university may accept other forms of medical evidence on a case-by-case basis that:

  • match the description of your medical issue as described in your application

  • show that the time period you have experienced severe medical issues align with the dates of your assessment and/or the immediate lead-up (revision and preparation time) to the assessment date

  • are official in-patient correspondence or documentation from clinics or hospitals that clearly verify your identity.


I do not feel comfortable visiting a general practitioner clinic, doctor’s surgery or other medical facility in person due to COVID-19. How do I get the appropriate evidence to support my application?

A medical certificate or any other relevant medical evidence can be obtained through a phone, video or online consultation with a medical practitioner.

There are several telehealth and online consultation services available in Australia. It is first worth checking whether your general practitioner (GP) is providing this service. Many GPs will be able to consult with patients via phone and scan and email Medical Impact Statement forms to students for the purpose of a special consideration application.

If your GP is not available for telehealth, online or phone consultation, there are several other options:

Swinburne Health Service

Wellbeing at Swinburne offers phone appointments and limited face-to-face appoinments for medical, counselling and psychological services, bulk-billed for students. Call +61 3 9214 8483 to make an appointment or book a GP telehealth consultation online.

GP2U

GP2U is an online database with options to book online or telehealth appointments with doctors that bulk bill. Site registration is free.

Hotdoc

Hotdoc is a website and phone application for booking consultations with doctors. There are a range of different GP and specialist services, including phone and online consultations.

What if I am the primary carer for a relative, close friend or housemate at this time?

You may apply for special consideration, and if you are able to provide documentation that evidences your primary carer role in the lead up to, or on the day of an assessment, you may be eligible for special consideration. This evidence will be assessed on a case by case basis. Examples of evidence that could be submitted to support your application would be a statutory declaration, a letter or carer's certificare from a GP, etc.

If you are unsure if your documentation or situation will meet the special consideration criteria, please submit the online form and documents. When filling in the form, please explain your situation in the "Grounds and Documents" free text box. The Student Progress team will contact you for further information if required. You can also contact the team directly via:


Will the 60-minute rule apply for my assessment tasks?

No, the 60-minute rule only applies to face-to-face written exams.

 

FAIL-GRADE SUPPRESSION 2021

What is fail-grade suppression?

Swinburne is committed to supporting you through your studies during this challenging period.

We understand the current situation will provide additional challenges for many students. We want to minimise the impact on our students, so we have made the decision that higher education students who fail in study periods outlined below will not have their fail grades recorded on their Academic Transcript. Furthermore, any fail grades will not have an impact on their GPA. There will be no change to how we publish other pass grades. This arrangement applies to results for all studies at all teaching locations completed in teaching periods as per below, which concludes on 31 December 2021.

These measures ensure that Swinburne's academic standards are maintained whilst helping students who have their studies disrupted by COVID-19.

 

2021 Teaching period

Higher Education

  • Semester 2
  • Term 3
  • Term 4
  • Block 6
  • Block 7
  • Block 8
  • OUA Study Period 3
  • Swinburne Online Teaching Period 2
  • Swinburne Online Quarter 3
  • Swinburne Online Quarter 4
  • NICA Semester 2

Swinburne College

  • Teaching Period 2

 

What is a fail grade?

Code

Description

N

Fail 0% - 49%

NA

Fail – No Attempt

SN

Failed Supplementary

WF

Withdrawn Fail

NCOM

Not Complete 

 

Please be aware that while your fail grade will not be recorded on your academic transcript, if you fail a unit:

  • you will have to repeat the unit if it is a core or a pre-requisite unit
  • you will be charged fees for the unit
  • you will not be able to progress to a unit that the failed unit is a pre-requisite for. 

What happens if I have been given a deferred (DEF) result?

A deferred result is a temporary grade code given to students that have not completed the unit in full. Reasons a DEF result may be given include extensions granted to a student to complete assessment tasks, disruptions to placement components, and special consideration.

If you have been given a DEF grade during this period, and you are later given a fail result as your final grade, the arrangement will still apply, and the fail grade will not be included on your official transcript or your GPA calculation.

Does a deferred result have a knock-on effect on future enrolments?

A deferred result, although temporary, means that a student is still technically enrolled in the unit. This means you cannot enrol in a future unit that requires you to pass the requisite unit until the result has been released. You would also need to receive your result for the deferred unit prior to re-enrolling for an additional attempt at the unit in the next study period/semester.

Do all my units contribute to my grade point average (GPA)?

The grade point average calculation only applies to units with a grade and a mark, where you receive a mark from 1-100 and grades from N-HD.

Units that award only pass or fail, competent or not competent, or completion grades, do not contribute to the grade point average calculation.

During this time of disruption any fail results achieved from August to December 2021 inclusive will be omitted from your GPA calculation.

Why is my fail result still showing on my ‘My Results’ page?

Any fail result achieved as per listed study periods is omitted from your GPA calculation and your official, externally facing transcript. However, the fail result is still recorded and subsequently included on the My Results page. This ensures that you can track your progress accurately and re-enrol in the unit if required.

What if I believe that my GPA has been calculated incorrectly and is taking into account my fail result(s) from the listed study periods?

GPA calculations are generated using an automated report. However, if you strongly believe that the GPA has been calculated incorrectly, please contact Library & studentHQ and they can assist and investigate this further.

Can I still be granted a conceded pass for a failed unit taken under these new conditions?

Yes, all students that meet the criteria for a conceded pass in a failed unit will be granted one. If they would like this conceded pass to be removed later, they may request this in writing by email. Please contact the appropriate school.

Can I apply for a conceded pass if I believe I am eligible?

Yes, all students are welcome to apply for a conceded pass via the Online Conceded Pass Form.

Can I rescind a conceded pass?

Yes, you can rescind your conceded pass at any time during your course enrolment. Please do so in writing via email to the appropriate school.

I am close to completing my course, but I failed a unit. Can I still apply for a supplementary assessment ('last to complete’) for the failed unit?

Yes, you can apply for a supplementary assessment for the failed unit and if you meet the criteria to be granted a last to complete, you will have the opportunity to undertake an additional assessment that, if passed, will result in a final result of 50 SP (Supplementary Pass).

What if I fail my supplementary assessment ('last to complete’)?

If your supplementary assessment is not passed successfully, your final result will be recorded as a SN fail grade with a numerical mark that equates to your percentage mark out of 100 for just that supplementary assessment.

Like all other fail results included as per listed study periods, this SN fail will not be included in the calculation for your GPA, nor appear on your Academic Transcript.

The unit I failed in the listed study period is a pre-requisite for a unit I am required to enrol in later. Will I still need to pass the pre-requisite unit I failed in order to enrol in the requisite unit?

Yes, you will need to successfully complete your pre-requisite unit before you can enroll into the requisite unit.

Even though your fail result does not show on your transcript or GPA, you are still required to achieve a satisfactory level of competency to progress to the next unit.

Will I be assessed for Academic Progress Review?

Yes, any failed units will be taken into consideration in the assessment of Academic Progress Review.

However, the challenging circumstances due to COVID-19 will be considered in any progress decisions with the university focusing on provision of academic and personal support for students who have had their studies disrupted.  

I received a fail result in a 2021 unit (as per the list of study periods), but I have had my work remarked and have now passed the unit. Will the pass result be added back onto my transcript and be included in my GPA calculation?

Yes, your final mark will be amended to a pass using the university result amendment process and your pass result will be included on your academic transcript.

Will the unit I failed as part of a cross-institutional unit of study be omitted from my GPA calculation and removed from my transcript?

Cross-institutional units are not included as part of your GPA calculation under normal circumstances. This will be no different for 2021 units.

I withdrew from my 2021 unit after census date and was given a withdrawn fail (WF) result. Will this result be omitted from my GPA calculation and removed from my official transcript?

Yes, all fail results will be removed from academic transcripts and omitted from GPA calculations.

I failed my LANTITE component during 2021, do I still need to pass both components of LANTITE?

Yes, you will still need to complete both components of LANTITE in order to successfully graduate and complete your teaching degree at Swinburne.

Please refer to the LANTITE COVID-19 advice website for any updates regarding their response to COVID-19 disruption. 

 

GRADE POINT AVERAGE (GPA) CALCULATION PROCESS

Can I request for any of my results (other than fail grades) be omitted from the calculation of my Grade Point Average (GPA)?

Any fail result recorded during teaching periods below is omitted from your GPA calculation and your official transcript.

 

2021 Teaching period

Higher Education

  • Semester 2
  • Term 3
  • Term 4
  • Block 6
  • Block 7
  • Block 8
  • OUA Study Period 3
  • Swinburne Online Teaching Period 2
  • Swinburne Online Quarter 3
  • Swinburne Online Quarter 4
  • NICA Semester 2

Swinburne College

  • Teaching Period 2

In addition, students can now request to have other results omitted from their GPA calculation if they believe a result will disadvantage their GPA.

Students can submit a request online to have a specific result/grade removed from their GPA calculation.

This request should be submitted online no more than 10 business days after the release of results and when all results are published in your latest teaching period.

If your request is approved, your results (HD, D, C, etc.) will still display on your Statement of Results, but the result/s you requested to not be used in your GPA calculation will have an asterisk added to the code (HD*, D*, C*, etc.). This asterisk will ensure that the result is excluded from your GPA calculation. It will also point to a sentence at the bottom of your Statement of Results that will reiterate that the grade is not used in the calculation of your GPA. Students will be advised by email when their request is processed.

Find further information about how GPA calculations are made

How do I request my result be omitted from my GPA calculation?

You can submit a request online to have a specific result/grade removed from your GPA calculation.

When can I submit a request?

A request to omit result/s from GPA is available to students for passed units. These applications should be submitted online no more than 10 business days after the release of results and cannot be submitted until all results are published for the teaching period.

Can I rescind a grade with an asterisk (*) if I change my mind?

Students can rescind the asterisk (*) version of grade at any time during the course of their degree. Please do so in writing via email to the appropriate school.

If I request for one of my unit grades to be omitted from my GPA calculation, does this mean that all of my unit grades have to be suppressed for that semester also?

No, you may choose the individual units from a given semester that you would like to be omitted from your GPA calculation. This will not impact the other unit grades that you achieved during the same teaching period.

I am unhappy with my unit result for a unit as I believe that I submitted assessments that were of a higher quality than the result I received. What should I do?

A request to omit unit grades from GPA calculation for a unit may not be the best course of action for you to take if you strongly believe that the work you submitted warranted a higher grade. Instead, consider whether you should request a recheck or review of your mark.

I have a passed grade that is included in my GPA and I have recently completed my course. Am I able to have this pass grade amended to an asterisk (*) grade so that my GPA can be recalculated?

Yes, as long as the pass result is recorded during one of the teaching periods listed above. Your request must also be made within 10 business days after the release of results and when all results are published in your latest teaching period.

Is there a maximum number of units that I am able to request to omit unit grades from GPA calculation within my course?

No, as long as the pass result is recorded, and your request is made within 10 business days after the release of results and when all results are published in your latest teaching period.

I am transferring to a different Swinburne course, will my asterisk (*) grades be transferred over and omitted from my new GPA for the newly enrolled course?

As the unit is an internal course transfer (TRF), this will not be calculated in your GPA calculation in your new course.

I am enrolled in a postgraduate course at Swinburne, am I able to apply for my grade to be omitted from the GPA calculation?

Yes, postgraduate students may also apply for unit grade/s to be omitted from a GPA calculation.

 

COVID-19 HEALTH ADVICE 

What is physical distancing?

Physical distancing can help stop or slow the spread of infectious diseases. It means less contact between you and other people. Physical distancing includes simple, everyday actions that can help contain the spread of COVID-19. These include staying home as much as possible and only going out when essential, using virtual meeting options and keeping 1.5 metres from other people. More information is available on the Victorian Department of Health and Human Services’ website.

What are the symptoms?
COVID-19 symptoms can range from mild illness to pneumonia, and may include:

  • fever
  • flu-like symptoms such as coughing, sore throat and fatigue
  • shortness of breath.

More information is available on the Victorian Department of Health and Human Services’ website. Please speak to a medical professional if you are concerned about your health.

What do I do if I think I have COVID-19?
If you suspect you may have coronavirus (COVID-19), the Department of Health and Human Services advises you to call the dedicated coronavirus hotline: 1800 675 398. The hotline is open 24 hours, 7 days.

If you have a sore throat, are sneezing and have a cough, you can call Wellbeing at Swinburne on +61 3 9214 8483 for an evaluation. Do not attend the clinic in person.

What should I do if I’ve been tested for COVID-19?
If you have been tested for COVID-19, you must assume you are COVID-19 positive and self-isolate until you receive a negative test result.

Where can I get tested for COVID-19 in Victoria?
The Victorian Government is testing people to better understand how COVID-19 is spreading and to prepare for the potential easing of restrictions. More information on this initiative, including the location of these testing sites and the testing process is available on the Department of Health and Human Services website.

What can I be doing to help prevent the spread of COVID-19?
There are a number of actions you can take to help slow the spread of COVID-19 in the community. Please refer to the Victorian Department of Health and Human Services‘ website for further information.

How do I know when I can come back to campus?
Outlined below are the three main scenarios to consider if you are planning to come back to campus:

  • If you were suspected of having COVID-19, you can attend campus once you have been provided a negative test result
  • If you were a close contact of a confirmed case of COVID-19, you can come to campus once you have finished your 14 day quarantine period and have a negative result from their day 11 test
  • If you were diagnosed with COVID-19, you can attend campus once you have received a clearance letter from Department of Health and Human Services

If you have any questions, please contact Nurses@swin.edu.au for more information.

FACE COVERINGS

Are students required to wear face masks in the classroom?
From 6pm, Friday 26 March 2021, the Victorian Government requires use of fitted face mask on public transport, rideshare vehicles and taxis as well as in sensitive settings (e.g. aged care facilities).  

To keep our community safe, Swinburne recommends that a fitted face mask be worn indoors and outdoors on campus where physical distancing cannot be maintained. Please ensure that you are carrying a face mask at all times. 
 
Do I need to wear a face mask or face covering on campus?
From 6pm, Friday 26 March 2021, the Victorian Government requires use of fitted face mask on public transport, rideshare vehicles and taxis as well as in sensitive settings (e.g. aged care facilities).  

To keep our community safe, Swinburne recommends that a fitted face mask be worn indoors and outdoors on campus where physical distancing cannot be maintained. Please ensure that you are carrying a face mask at all times. 

Is Swinburne providing face masks on campus?
Swinburne is providing disposable face masks (subject to available supply) on campus for staff, students, contractors and visitors who are on campus for approved essential activities. However, we encourage you to supply your own mask where possible.
 
Where can I collect a disposable face mask on campus?
Faculty and research technical teams will coordinate the distribution of disposable face masks through staff and teachers when needed.

Can I make my own face mask? 
Yes. You can find instructions for making your own face mask on the Victorian Department of Health and Human Services website.  

Where can I find more information on face masks and how to wear them? 
Information on the different types of face masks, how to wear them, how to remove them and care for your mask can be found on the Victorian Department of Health and Human Services website.  

What are the exemptions to wearing a face masks? 
A number of exemptions apply, including when the individual is consuming food, drinks or medication, if the individual has a medical condition and during emergency situations. Visit the Department of Health and Human Services website for a full list of exemptions.

Are lecturers and teachers required to wear face masks in the classroom? 
It is not compulsory for educators to wear face masks when teaching, but they are expected to wear a face mask before and after teaching, as well as while on breaks. Visit the Department of Health and Human Services website for further detail.

SWINBURNE FACE MASKS

What Swinburne face masks are available for purchase? 
Our premium, reusable Swinburne branded face masks in campus-inspired designs are available for purchase individually or in packs of three. You can view the designs on the Razor online store or in the Swinburne News article.  

How can I purchase a Swinburne face mask?
Swinburne face masks are available for contactless purchase via the Razor online store for RRP $12.00 individually or RRP $30.00 for a pack of three. Every purchase helps support the Swinburne Student Emergency Fund which helps students experiencing hardship from disasters beyond their control, such as the COVID-19 situation.

Do the Swinburne face masks meet health advice specifications? 
Yes. These masks are premium reusable quality masks that meet Department of Health and Human Services recommendations. Each mask has three layers:  

  • outer layer: polyester compound, 200gsm lightweight yet durable double-knit fabric for protection from droplets 
  • middle layer filter: polypropylene non-woven inner 
  • inner layer: 100 per cent cotton, 135gsm hypoallergenic and comfortable layer with inbuilt pouch for filters. 

Each mask is washable up to 90 degrees and can be ironed. Please note, these are not medical-grade masks. We recommend wearing a mask in addition to physical distancing and other hygiene methods such as regular hand-washing.  

How were the designs of the Swinburne face masks decided?
The Swinburne face mask design elements are informed by Swinburne psychology research about the importance of creating a positive perception of the wearer. Find out more in the Swinburne News article.

TEMPERATURE CHECKING

Is temperature checking mandatory at Swinburne?
Starting Thursday 29 October, Swinburne will no longer be mandating temperature checking for students, staff, contractors or visitors coming onto campus. This in in response to adjusted government guidelines as a result of the reduced risk of community transmission of COVID-19 in metropolitan Melbourne.  

To continue to provide a level of health support, self-serve temperature checking stations have been installed on campus for those choose to have their temperatures checked. These stations will not be staffed but are simple to use and easy to follow instructions will be made available. 

Who is required to have their temperature checked?
Temperature checking is optional across all three campuses for students, staff, contractors and visitors coming onto campus for approved essential activities.  

However, where physical distancing cannot be achieved and high-risk cohorts are involved, such as students who work in aged care settings or researchers working in a lab where physical distancing isn’t feasible, temperature checking will remain mandatory. These checks will be conducted by the teacher, researcher or person responsible for the activity using a handheld thermometer.  

Where and when can I get my temperature checked?
Self-serve temperature checking stations have been installed on campus at the following locations:
- Croydon Cafeteria
- Wantirna Cafeteria
- Hawthorn (two locations) GS Building, Lift Foyer, Ground Floor and the Atrium

These stations will not be staffed but are simple to use and easy to follow instructions will be made available.  

What is the process to get my temperature checked? 
- Use the hand sanitiser provided at the self-serve temperature checking stations and keep your face masks on.
- Approach the scanner and stand on the marked spot.
- If a normal temperature is recorded, the scanner will display a green light and a voice will indicate that you have been approved to access campus.
- If an abnormal temperature is recorded, the scanner will display a red light and a voice will indicate that you are not approved to proceed onto campus. Please contact Wellbeing at Swinburne on (03) 9214 8483 for further instructions.

How will the temperature checking stations be made safe for everyone?
The self-serve stations are contactless and hand sanitisers will be made available for those getting their temperatures checked at these stations. You will also need to keep your face mask on when getting your temperature checked (the machine will prompt you to wear your mask if you don’t have one on). 

ACCESS TO CAMPUS AND CONTACT TRACING

What is the process for coming onto campus?
Starting 23 April 2021, Swinburne students and staff will no longer need to complete the self-assessment health declaration in the Swinburne App when coming to campus. However, all students and staff are still required to connect at least one device to the university’s wifi network ‘eduroam’ each day they are on campus and for the duration they are on campus. 

What if I am unable to log into eduroam while on campus?
Students and staff who are unable to connect to ‘eduroam’ must scan the QR code each time they attend campus. QR code posters will be displayed at main entrances and at key points around the university.  

Who will have access to my responses and where will this information be stored? 
All data captured in the ‘eduroam’ network will be managed according to Swinburne’s privacy policy. Data will be used for critical public health reasons, such as contact tracing, at the request of the Department of Health and Human Services. 


SWINBURNE FACILITIES AND CAMPUSES

What facilities are open?
All buildings on campus are open for learning, teaching and research activities.

Wellbeing at Swinburne is operating in GS building level 4, for both face-to-face and telehealth consults, between 9am -5pm, Monday to Friday.

Staff and students are welcome to phone the Hawthorn Health Service to schedule a telephone or face-to-face appointment with a GP, and to access counselling and mental health services. Phone (03) 9214 8483. Online bookings can be made by visiting the following link: Book now button

If there is a medical emergency on campus, staff should call 000 or security on 3333 (9214 3333).

The Out-of-Hours Crisis Line is available from 5.00pm-9.00am Monday - Friday and 24 hours weekends and public holidays. Ph: 1300 854 144 or SMS: 0488 884 145.

Are Libraries and LateLabs open?
Libraries, LateLabs and Student HQ are now open for extended hours with COVIDSafe protocols in place.

  • Hawthorn campus: 8am – midnight everyday
  • Croydon and Wantirna campuses: 8am – 9.30pm Monday to Friday and 9am – 6pm Saturday 

You can now access via your swipe card, or contact security and show them your virtual ID card in the Swinburne App

Is the multi faith facility open?
Our multi faith facility remains closed until Monday, 1 February 2021.
 
Are studios open on campus?
No, campus studios have been closed until further notice. This includes edit suites and studios, colour grading suites, audio mix and mastering suites, audio production studios, TV and edit studios, team production suites and the animation studio.

Can I still hire media production equipment on campus?
No, media production equipment hire has paused until further notice. If you have any questions about current loans, please visit the media store section of our website.

What do I do if I have technical issues at home?
Our Rovers are still available to provide tech support remotely. Please contact the team at rovers@swin.edu.au or phone +61 3 9214 8591.

What software is available to help me with my online studies?
Swinburne has a range of free software available to help you with your studies, including the Adobe Creative Suite, Microsoft Office 365 and Canvas.

To further support your online learning experience, Apps on Demand is now available for all students and staff. It will provide you with remote access to a range of Swinburne applications previously available in our Mac and Windows computer labs at the Hawthorn campus.

Apps On-Demand can be accessed via your preferred web browser or from the Citrix Workspace app.

EVENTS AND GRADUATIONS

Will graduations in 2021 take place?
Our 2021 graduation ceremonies are held at Plenary, Melbourne Convention and Exhibition Centre and will follow COVIDSafe protocols.

Our graduation ceremonies are subject to change to follow the latest government directives. If there are any changes to the planned ceremonies, we will be in touch with students directly via email.

Upcoming ceremony dates

2021 dates

Ceremony

Dates

June Graduation Ceremony MCEC

23 June 2021

August Graduation Ceremonies MCEC

25 August 2021

December Graduation Ceremonies

20 and 21 December  2021


Students who completed their degrees in 2020 will be invited to participate in a 2021 graduation ceremony. Please ensure your personal details are up to date, including your personal email address in case you are unable to access your Swinburne student email moving forward.

For more information about Graduations, please visit our Graduations website.

If I am unable to graduate on time due to the current situation, will Swinburne provide support?
If the duration of your studies needs to be extended due to measures associated with COVID-19, Swinburne will reissue a Confirmation of Enrolment (CoE) extension as long as you maintain your enrolment.
 
Can I collect my official documents including my Testamur and Academic Transcript?
Official documents including your Testamur and Academic Transcript will be available digitally and graduands will be notified as soon as they are available

HEALTH AND WELLBEING ADVICE

I am worried about someone’s physical or mental health  – what can I do to help?
There are simple steps you can take to show your concern for others and offer assistance:

  1. Check in - invite the person to have a chat. Given current restrictions, this could be by phone or video chat. Express care and concern - ask if they’re ok and express concern for their wellbeing. Avoid assumptions or judgment. Show kindness.
  2. Enquire and encourage - ask if they have consulted a medical professional. Where appropriate, encourage them to seek professional care and advice.

What is family violence?
Family violence includes any behaviour that is threatening, coercive or dominating which causes family members to fear for the safety and wellbeing of themselves or another person. Family violence is not always physical, it might be behaviour that puts you down, makes you feel worthless or controls you. Find out more about how to recognise family violence. 

Times of stress and hardship, including the COVID-19 pandemic, are never an excuse for abusive behaviour. 

What should I do if I or someone I know is experiencing family violence?
If you or someone you know is hurt or in immediate danger, call 000. If you are on campus, call Swinburne Security on + 61 3 9214 3333 for important but non-life-threatening incidents.

Swinburne offers support services for students experiencing family violence. Visit our family violence support page for more information on internal and external support services available.

Is there financial support available for victims-survivors of family violence as a result of the COVID-19 situation?
The federal government has provided $150 million to support Australians experiencing domestic, family and sexual violence during the COVID-19 pandemic.

You can apply for a No-Interest Loan Scheme (NILS) of up to $2,000 with Swinburne’s partner, Good Shepherd Microfinance, to help you during this time.

Make an appointment online with a student equity adviser or call us on +61 3 9214 8444 to discuss a NILS loan.

WHERE CAN I FIND MORE INFORMATION?

  1. International student FAQs
  2. Victorian Department of Health and Human Services
  3. Department of Health
  4. Smartraveller website
  5. Department of Education (factsheets for universities and vocational education facilities)

You can also call the National Coronavirus Help Line on 1800 020 080. It operates 24-hours a day, seven days a week. If you require translating or interpreting services, call 131 450.