Student FAQs


We encourage you to regularly check the Swinburne News article or Swinburne's COVID-19 hub for the latest advice and information on Swinburne's response.

On this page:

OVERVIEW

What is Swinburne doing about COVID-19?
Swinburne has established a dedicated COVID-19 Taskforce and is closely monitoring and managing the situation. We are following the latest advice from the relevant government and health authorities and we are in regular contact with students and staff to share our response.

To minimise the risks to our community, staff and students are currently working and studying from home. The majority of our courses are delivered online using existing systems such as Canvas.

STUDENT SUPPORT

What support is available to students?
If you're having trouble with your studies or feeling unsure about your course, Academic Development Advisers can chat to you about any problems you're having and help you work out how to get your studies back on track. You'll find the contact details for the Academic Development Advisor for your faculty or course area on the website.

The Learning and Academic Skills Centre is available online to provide you with study and assignment support. One on one appointments can be done via phone, Zoom or Skype, and Study Smarter workshops are being run via Zoom so you can continue to build your academic skills. For more information and to book an appointment go to the LAS website.

Studiosity is a 24/7 online support service that is available to all undergraduate and postgraduate students. You can ask questions to real-life subject matter experts as well as submit draft assignments and receive feedback within 24 hours on spelling, grammar, structure and more. It is accessed through Canvas, visit the Studiosity tab on the left hand side of any unit menu.

If you are unwell or have concerns about your health, or if you are feeling anxious or stressed, you can book an appointment with Wellbeing at Swinburne by calling +61 3 9214 8483.

If you have other questions, please call +61 3 9214 8444 or send us an email.

The Out of Hours Crisis Line is also available from 4pm to 10am weekdays, and 24-hours on weekends and public holidays. Call 1300 854 144 or text +61 488 884 145.

Our AccessAbility Services team can also be contacted at accessability@swin.edu.au or +61 3 9214 5234.

The Student Life Advocacy service provides information, advice and referrals to assist students with issues relating to Swinburne’s policies, procedures and processes. The service is independent, confidential and free. To book a phone appointment call +61 3 9214 5445 or email studentlife@swin.edu.au.

All of our Careers and Employability services and programs are available online to help you develop your employability skills and get career-ready. Visit swi.nu/careerhelp for more information.

Aboriginal and/or Torres Strait Islander students can contact the Moondani Toombadool Centre at indigenousstudents@swin.edu.au or +61 3 9214 8481.

International students: For comprehensive information on the support services and options available to you, please visit our International student FAQs.

What financial support is available to students?
The Australian Government has introduced new measures to support job seekers and students affected by coronavirus.

The temporary Coronavirus Supplement will be a fortnightly payment if you're already getting Youth Allowance, Austudy, ABSTUDY or other eligible support payments. You can find more information about eligibility on the Australian Government Services Australia website.

If you’re not already receiving any Centrelink benefits, you can check your eligibility and apply for Youth Allowance, Austudy or ABSTUDY through myGov using a Centrelink online account, or by calling Centrelink.

We have established our own Student Emergency Fund for students who are facing financial hardship as a result of an emergency like COVID-19. Please note that if you are currently receiving ABSTUDY, Austudy or Youth Allowance you will not be eligible. Please visit the Student Emergency Fund website for more information and to submit your application

You can read more information about available financial support for both domestic and international students on our COVID-19 hub, including Swinburne initiatives and recently announced government benefits for you to consider. Please remember to check your eligibility and relevant websites for further details.

International students: For information on what financial support is available to you, please visit our International student FAQs.

Will there be any changes or reduction in my student fees due to COVID-19?
Swinburne has extensive experience in delivering online education and we are confident we will continue to deliver a meaningful learning experience to our students, regardless of mode of study. You will have access to lectures online, learning resources and summaries through Canvas, and free access to the Adobe creative suite.

We are not refunding or reducing fees, however the due date for tuition fees has been extended to 31 May 2020.

If you're concerned about your ability to pay your fees, please get in touch.

Additional financial support for eligible students is also available through Swinburne’s Student Emergency Fund

The government has also announced an additional $550 per fortnight for eligible full-time students. You can find more information about eligibility on the Australian Government Services Australia website. If you are not currently studying full-time but would like to adjust your study plan, please book an online appointment with one of our Course Advice Specialists and we will see if this is possible for you.

Do I still have to pay the Student Services and Amenities Fee (SSAF)?
Yes. All higher education (online and on-campus) students who are admitted into a Commonwealth Supported Place (CSP) pay the Student Services and Amenities Fee (SSAF), regardless of the mode of delivery. This includes students who are enrolled in undergraduate, postgraduate and UniLink courses. The SSAF supports the provision of non-academic services such as counselling, advocacy and other support services.

I don’t have access to a computer to study online. What do I do?
We have a small number of laptops available if you don’t have access to a computer. You can apply for a long-term laptop loan by contacting library@swin.edu.au.

CHANGES TO SEMESTER 1, 2020

International students: For information on Admissions for Semester 2, 2020 and Semester 1, 2021 please visit our International student FAQs

What are the updated 2020 key dates for students?
The academic calendar for Semester 1 has been extended by one week. This means that Week 3 will commence on Monday 23 March and Week 12 will commence on Monday 1 June. Semester 1 results release dates will also change.

The academic calendars for Open Universities Australia (OUA), Hawthorn Online (HOL) and Swinburne Online courses, as well as courses run in Terms and Higher Education (HE) Blocks, will remain the same.

View the updated academic calendar.

Will I get special consideration if my results are affected by COVID-19?
Yes. Students who fail this semester will not have their fail grades recorded on their academic transcript and any fail grades this semester will not have an impact on your grade point average (GPA).

Please also be aware that while your fail grade will not be recorded on your academic transcript, if you fail a unit:

  • you will have to repeat the unit if it is a core or a pre-requisite unit,
  • you will be charged fees for the unit, and
  • you will not be able to progress to a unit that the failed unit is a pre-requisite for - that is, if you failed Subject A, so you will not be able to enrol in Subject B until you have passed this unit (but your attempt/fail of Subject A will not show on your academic transcript).

In addition, students will also be able to request to have other results omitted from their GPA calculation if they believe a result will distadvantage them. Please see the GPA section of these FAQs for further information.

Can I enrol online?
Yes, you can enrol online. Log in to My Enrolment and follow the instructions displayed under 'Study Plan Details'. If you need help, please call us on +61 3 9214 8444 or send us an email through the Current Students website.

Can I still contact my teacher/lecturer/tutor?
Yes. Teaching staff are still accessible to students while they are delivering lectures and tutorials online. Your unit convenors or teachers have contacted students with information about each unit and how it is being managed. Please contact your unit convenor or teacher if you have not been provided this information.

What will happen with exams?
The Australian government has advised that measures related to COVID-19 will likely extend for many months. As a result, we have decided that no final end-of-semester exams will be conducted for Semester 1 2020 or Semester 2 2020. Final exams will be replaced by alternative assessments to be completed during a final assessment period.

YOUR RESULTS AND GRADE POINT AVERAGE (GPA)

Please be aware that while your fail grade will not be recorded on your academic transcript, if you fail a unit:

  • you will have to repeat the unit if it is a core or a pre-requisite unit;
  • you will be charged fees for the unit; and
  • you will not be able to progress to a unit that the failed unit is a prerequisite for.

What happens if I have been given a ‘deferred’ or ‘DEF’ result?
A deferred (DEF) result is a temporary grade code given to students who have not completed the unit in full. Reasons a DEF result may be given include: extensions granted to a student to complete assessment tasks, disruptions to placement components and special consideration.

If you have been given a DEF grade in 2020 and you are later given a fail result as your final grade, the arrangement will still apply and the fail grade will not be included on your official transcript or your GPA calculation.

Does a deferred result have an effect on future enrolments?
A deferred result, though temporary, means that a student is still technically ‘enrolled’ in the unit. You cannot enrol into a requisite unit of the deferred unit until the final result has been released.

You also need to receive your final result for the deferred unit prior to re-enrolling for an additional attempt at the unit in the next study period/semester.

Do all my units contribute to my grade point average (GPA)?
The grade point average calculation only applies to units where you receive a mark from 1-100 and grades from N-HD.

Units which are pass or fail only, competent or not competent only, or where completion only grades are awarded do not contribute to the grade point average calculation.

While COVID-19 measures are in place, any fails results recorded from April 2020 will be omitted from your GPA calculation.

Why is my fail result still showing on my Student One ‘My Results’ page?
Any fail result recorded in 2020 (after 1 April 2020) is omitted from your GPA calculation and your official transcript. However, the fail result is still recorded and subsequently included at the 'My Results' page. This ensures that students can track their progress accurately and re-enrol into the unit if required.

What if I believe that my GPA has been calculated incorrectly and is taking my 2020 fail result(s) into account?
GPA calculations are generated using an automated report, so it is an unlikely an error has been made. However, if you strongly believe that the GPA has been calculated incorrectly, please first check the GPA calculation. To do this first identify which units should be included in the GPA then use the formula to ensure that it has calculated correctly. If the calculation still appears to be incorrect, please forward your calculation to Library & studentHQ for further investigation.  

How will my honours merit calculation be affected by COVID-19 disruptions?
Your Honours calculation will not be negatively impacted due to your results for studies completed in teaching periods or semesters where teaching transitioned online. Results recorded during these teaching periods will only be included in your honours calculation if they contribute positively to your GPA. In other words, only unit results higher than your GPA average will be taken into account for your honours calculation.

The ‘no disadvantage’ principle will apply to all forms of honours calculation at Swinburne.

Can I still be granted a conceded pass for a failed unit taken under these new conditions?
Yes, all students that meet the criteria for a conceded pass in a failed unit will be granted one. If a student wants this conceded pass to be removed later, they may make a request in writing to the faculty Student Progress teams:

Can I apply for a conceded pass if I believe I am eligible?
Yes, all students are welcome to apply for a conceded pass by completed the online conceded pass form.

Can I rescind a conceded pass?
Yes, you can rescind your conceded pass at any time during your course enrolment. Please request to do so by writing to your faculty Student Progress team:

I am close to completing my course, but I failed a unit. Can I still apply for a supplementary assessment – last to complete for the failed unit?
Yes, you can apply for a supplementary assessment for the failed 2020 unit and if you meet the criteria to be granted a last to complete, you will have the opportunity to undertake an additional assessment that if passed, will result in a final result of 50 SP (supplementary pass).

What if I fail my Last to Complete – Supplementary assessment?
If your supplementary assessment is not passed successfully, your final result will be recorded as a SN fail grade with a numerical mark that equates to your percentage mark out of 100 for just that supplementary assessment.

Like all other fail results recorded in 2020 after April 2020, this SN fail will not be included in your GPA calculation and will not appear on your academic transcript.

The 2020 unit I failed is a prerequisite for one my requisite units Will I still need to pass the pre-requisite unit I failed in order to enroll in the requisite unit?
Yes, you will need to successfully complete your pre-requisite unit before you can enroll into the requisite unit.

Despite the fail result not showing up your transcript or GPA, the university still needs to ensure that you have achieved a satisfactory level of competency to move to the next stage of your studies.

Will I be assessed for Academic Progress Review?
Yes, any failed units will be taken into consideration in an Academic Progress Review.

However, the challenging presented by COVID-19 will be considered in any progress decisions with the university focusing on the provision of academic and personal support for students who have had their studies disrupted.

I received a fail result in a 2020 unit, however, I have had my work remarked and have now passed the unit. Will the pass result be added back onto my transcript and be included in my GPA calculation?
Yes, your final mark will be amended to a pass using the university’s result amendment process and your pass result will be included on your academic transcript.

Will the unit I failed as part of a cross-institutional unit of study be omitted from my GPA calculation and removed from my transcript?
Cross-institutional units are not included in your GPA calculation under normal circumstances.  This will be no different for 2020 units.

I withdrew from my 2020 unit after census date and was given a withdrawn fail (WF) result. Will this result be omitted from my GPA calculation and removed from my official transcript?
Yes, all fail results will be removed from academic transcripts and omitted from GPA calculations.

I failed my LANTITE component during 2020, do I still need to pass both components of LANTITE?
Yes, you will still need to complete both components of LANTITE in order to successfully graduate and complete your teaching qualification at Swinburne. Please refer to the LANTITE information webpage for any updates regarding COVID-19 disruptions.

Can I request for any of my results (other than fail grades) be omitted from the calculation of my Grade Point Average (GPA)?
Any fail result recorded after 1 April 2020 is omitted from your GPA calculation and your official transcript. 

In addition, higher education students can request to have other results omitted from their GPA calculation if they believe a result will disadvantage their GPA.

This relates to all Higher Education teaching periods that commenced in 2020 and also includes OUA Study Period 4 2020 and SOL Study Period 3 2020 which are resulted in 2021. It will not include the 2021 Summer Period or future Teaching Periods.

The study period/s in scope are:

Year

Teaching Period

2020

OUA Study Period 1, 2, 3 & 4

2020

SOL Teaching Periods 1, 2 & 3

2020

Foundation & Pathways Study Period 1, 2, & 3

2020

Summer & Winter Term

2020

Terms 1, 2, 3 & 4

2020

HED Block 1, 2, 3, 4, 5, 6, 7 & 8

2020

Semester 1 & 2

2020

HE Semester (Jan), (Mar), (May), (Aug) & (Sep)

2020

Foundation & Pathways Study Period 1, 2, & 3

2020

NICA Semester 1 & 2

2020

Executive Counselling and Training Academy (Singapore)

This change applies to any units/teaching periods that commence in 2020, including those that have results in 2021.

How do I request to omit my result from GPA calculation?
Students can make a request to have a specific result/grade removed from their GPA calculation through this online form.

This request should be submitted online no more than 10 business days after the release of results and when all results are published in your latest teaching period.

How will I know that my result will not count as part of my GPA calculation?
Once the request has been approved, your results (HD, D, C etc.) will still display on your Statement of Results. However, the particular result/s you request not to be used in your GPA calculation will have an asterisk added to the code (HD*, D*, C* etc.).

Currently only the HED Graded Mark schema contains passed grades which are included in the GPA calculation as follows:

Grade Code

Grade Description

GPA Calculation

HD

High Distinction

Include

D

Distinction

Include

C

Credit

Include

P

Pass

Include

SP

Passed Supplementary

Include

CP

Conceded Pass

Include

The COVID-19 equivalent will be defined as:

Grade Code

Grade Description

GPA Calculation

HD*

High Distinction

Exclude

D*

Distinction

Exclude

C*

Credit

Exclude

P*

Pass

Exclude

SP*

Passed Supplementary

Exclude

CP*

Conceded Pass

Exclude

This asterisk will ensure that the result is excluded from your GPA calculation.

Can I change my mind about having a result removed from my GPA calculation?
Yes, students can withdraw this at any time during the course of their degree by writing to the relevant student progress team. The contact details for each of these teams will be on the bottom of the online form.

If I request for one of my unit grades to be omitted from my GPA calculation, does this mean all my unit grades will be omitted from my GPA calculation also?
No, you may choose the individual units from a given semester that you would like to be omitted from your GPA calculation. This will not impact the other results you achieved during the same study period.

I am unhappy with my unit result as I believe that I submitted assessments that were of a higher quality than the result I received. What should I do?
A request to omit you result from your GPA calculation for this unit may not be the best course of action for you to take if you strongly believe that the work you submitted warranted a higher grade. Please request a recheck or review of your mark instead.

I currently have a passed grade that is included in my GPA and I have recently completed my course. Am I able to have this pass grade omitted and my GPA recalculated?
Yes, as long as the pass result is recorded after 1 April 2020 and your request is made within 10 business days after the release of results and all results in your latest teaching period are published.

Is there a maximum number of units that I am able to request to omit from my GPA calculation?
No, as long as they meet the criteria for having a result omitted from your GPA calculation as per the above questions.

I am transferring to a different Swinburne course, will my omitted grades be transferred over and omitted from my new GPA for this new course?
As the unit is an internal course transfer (TRF), this will not be calculated as part of your GPA in your new course.

I am enrolled in a postgraduate coursework program at Swinburne, am I able to apply for my grade to be omitted from the GPA Calculation?
Yes.

What happens if I have a ‘Deferred’, ‘DEF’ and SPX grade at the time of result publication for my study period? Can I request for my unit grades to be omitted from my GPA calculation when the ‘DEF’ and SPX result is resolved?
Yes, as long as the pass result is recorded after 1 April 2020 and your request is made within 10 business days after your results are finalised and made available to you on My Results.

How would an omitted result/grade affect my Honours calculation?
Your honours calculation will not be negatively impacted due to your results for studies completed in teaching periods where teaching transitioned online. Results recorded during these teaching periods will only be included in your honours calculation if they contribute positively to your GPA. In other words, only unit results higher than your GPA average will be taken into account for your honours calculation. Any result you choose to omit from your GPA will not be used for your honours calculation. 

The ‘no disadvantage’ principle will apply to all forms of honours calculation at Swinburne. It is important that you apply to have a result omitted from your honours calculation in a timely manner. This request should be submitted online no more than 10 business days after the release of results and when all results are published in your latest teaching period.

Where can I find further information on how my GPA is calculated?
Visit the Swinburne website for more details.

STUDY IN SEMESTER 2, 2020 AND SEMESTER 1, 2021

International students: For information on Admissions for Semester 2, 2020 and Semester 1, 2021 please visit our International student FAQs.

What can I expect in Semester 2, 2020?
In line with official government advice and to minimise the risks to our community, online learning and assessments will continue to be the primary mode of delivery for the majority of the learning activities in 2020. However, we will begin to safely transition some specific learning activities to campus to ensure students can continue to progress in their studies.

Practical learning and assessment activities (such as laboratories, practical classes and studios) that use specialist facilities, equipment, software or resources, and cannot be delivered remotely, will be prioritised for on-campus delivery in Semester 2. This will affect approximately 100 units scheduled for Semester 2. There will be no online alternative for these learning activities, so students will need to attend campus in order to complete these activities.

A number of units will have selected learning activities that will be transitioned to on-campus delivery. Online learning will continue to be the primary delivery mode for these units, with students in these units having the option to attend campus to participate in these activities if they wish.

Swinburne students who want to discuss their study options are advised to speak to their unit convenor or teacher in the first instance. Students can also contact Library and Student HQ on 1300 794 628 or email contact us

What if I unable to attend any on-campus classes?
Students unable to attend class on campus are advised to speak to their unit convenor or teacher in the first instance. If an on-campus element is unavoidable, students are advised to then look to study another option. To discuss your study options you can either make an appointment with the virtual Enrolment Support Hub or with a Course Advice Specialist. See here for more enrolment assistance.

Will the unit I am enrolled in be held on-campus in Semester 2, 2020?
Online learning and assessments will be the primary mode of delivery in Semester 2. Some essential learning activities that can’t be delivery online will have an on-campus component. Visit the transition to campus unit information page for a list of units with on-campus delivery.

Which units won’t be on offer in Semester 2, 2020?
Visit the transition to campus unit information page for a list of units not offered in Semester 2.

I have applied to study at Swinburne for the mid-year intake. Will classes be on campus or online?
In line with official government advice and to minimise the risks to our community, online learning and assessments will continue to be the primary mode of delivery for the majority of the learning activities in 2020. However, we will begin to safely transition some specific learning activities to campus to ensure students can continue to progress in their studies. Visit the transition to campus unit information page for a list of units with on-campus delivery

Swinburne students who want to discuss their study options are advised to speak to their unit convener or teacher in the first instance. Students can also contact library and studentHQ on 1300 794 628 or email contact us.

I can’t see my units on CANVAS, why not?
If you are unable to see specific CANVAS unit shells, please contact your unit convenor or teacher for more information. If you are unable to log into CANVAS or cannot see any content, call IT on (03) 9214 5000 and select option 4 for Canvas support. You may find the common FAQs for Canvas a useful resource as well.
 
I am a PAVE student and am unable to view if I need to be on campus or via online on my timetable?
If you are a PAVE student and cannot see if you should be attending classes on campus or via online, log into CANVAS here, using your student email address, to find the most up-to-date information on how your units are being taught.
 
I am in enrolled but I cannot register into a class as they are full. What do I do?
If you're having trouble registering into a class, it usually means the class is full. New places become available in full classes from time to time. If you're keen on a particular class time, check My class timetable every now and then to see if a new place has opened up.

I have a timetable clash, what do I do?
If the classes you have chosen are clashing, you will need to change one of them. Go to My class timetable and swap into a different class. If there are no other class times available and you can't avoid a clash, you will need to change one of the units you're enrolled in. Check your course planner to choose another unit.

What admissions support will there be for Year 12 students in 2021?
Delivering certainty to students, parents and career practitioners during this time is critical. In this environment, we are adapting our approach to help students enter their desired course.

We are working with secondary schools and VTAC to offer entry to Year 12 students based on their Year 11 and Year 12 work, either directly or through a seamless pathway for some courses. We will share details of our approach with secondary schools later in 2020.

Students can enter their chosen course directly or through well-established pathway options.

International students: For comprehensive information on the support services and options available to you, please visit our International student FAQs.

Placements and internship
Placements and Internship are still available for a June-Sept 2020 start date and for 2021.

  1. Register your interest by completing the online form. Your eligibility will be confirmed via email within three working days.
  2. You will be added to Career Start, a compulsory online module designed to support students completing placements, internships and other Work Integrated Learning (WIL) opportunities.
  3. When you have completed Career Start, you will be provided access to view and apply for relevant opportunities.
  4. If successful, you will be enrolled in the relevant unit and be required to attend an induction lecture prior to starting.

ASSESSMENT AND SPECIAL CONSIDERATION

Will I get a personalised timetable for my assessments?
No. Instead of a specific timetable, you will receive posted announcements to each CANVAS unit shell. This will be published by your unit convener or other relevant unit staff member.

Where can I find a schedule of my assessments?
You will find this on CANVAS. There will be clear instructions and a schedule of your assessment tasks for each unit. This will contain details of the assessment task, the time allowed to complete the assessment once started, and the time period during which the assessment is available for you to complete.

How can I get access to teaching materials on CANVAS for my special consideration assessment for previous semesters?
Your unit convener will provide you access to old CANVAS shells as required. For example, to:

  • access your learning materials 
  • access relevant resources to prepare for the assessment 
  • undertake the assessment in the old unit shell.

I have an Equitable Assessment Arrangement (EAA). How will I get my EAA Schedule?
Your Equitable Assessment Arrangement requirement will be accommodated by your unit convener consistent with your Education Access Plan (EAP) for each assessment task during this period. If you believe that your Equitable Assessment Arrangement requirements have not been taken into account, please let your unit convenor know immediately so that adequate adjustments to the assessment can be made.

I still haven’t received any confirmation of the details of the alternative assessment for my unit. When should this information become available from my convener?
The details of alternative assessment will be made available by your unit convener on CANVAS by the following dates;

Study Period 1, 2020
Monday 18 May

Semester 1, 2020
Monday 1 June

I don’t get onto CANVAS often. Will there be any other information sent to students regarding these alternate assessments?
The initial communications about exams being replaced by alternative assessments were sent to student by email.  As part of the transition to online delivery, all learning materials and assessment details are now being shared on CANVAS, so we recommend you log on regularly to stay up to date. 

What do I do if I have 2 or more assessments scheduled in a 24-hour period?
University policy only allows for a maximum of two assessments within a 24-hour period. If you have been assigned more than two assessments with a 24-hour period please email assessment@swin.edu.au

Special consideration

Will I be eligible to apply for special consideration for time-based alternative assessments?
Yes. More information on how to apply for special consideration is available on the Swinburne website.

Can I apply for special consideration if I have experienced technical issues affecting my ability to compete my time-based alternative assessment?
Yes. If you experience serious technical issues that have impacted your ability to complete a time-based assessment you may be eligible for special consideration.

However, as with all special consideration applications, students experiencing technical difficulties will need to provide valid evidence that is both time-specific and directly related to the scheduled assessment task.

Examples of evidence that may be considered include:

  • correspondence from your internet service provider about a loss, reduction or interruption of your internet service whilst completing your assessment task.
  • a clear screenshot or photo of the technical issue you are experiencing that includes the system date and time, as well as your assignment or CANVAS page; and/or any relevant error messages, troubleshooting information or correspondence from CANVAS support, your software, device and service providers.

Please ensure that any evidence submitted clearly aligns with the time you were completing the assessment.

Can I apply for special consideration if I have a medical reason that has significantly affected my ability to complete the assessment?
Yes, if you become ill unexpectedly, suffer an injury or have a medical condition that has unexpectedly and severely hampered your ability to commence or complete an assessment, you may be eligible for special consideration and can apply via the special consideration portal.

What evidence do I need to support an application for special consideration relating to a medical issue?
If you have a medical issue that has affected your ability to complete an assessment, you will need to provide a valid Registered Practitioners Statement as part of your application for special consideration.

The university understands that as a result of COVID-19 measures, organising face-to-face consultations with medical practitioners may be difficult. However, it is important that your medical condition is accurately assessed and documented by a registered health practitioner so that fair decisions can be made to support your academic performance.

You experience medical issues in the lead up to your final assessment date –
In this scenario it is strongly recommended that you provide a valid Registered Practitioners Statement to support your application for special consideration on medical grounds, the university may accept other forms of medical evidence on a case-by-case basis provided they:

  • match the description of your medical issue as described in your application.
  • show that the time period that you have experienced severe medical issues aligns with the dates of your assessment and/or the immediate leadup (revision and preparation time) to the assessment date; and
  • are in the form of official inpatient correspondence/documentation from clinics or hospitals that clearly verify your identity. 

I do not feel comfortable visiting a general practitioner, doctor or other medical facility in person due to the coronavirus.  How do I get the appropriate evidence to support my application?
A medical certificate or any other relevant medical evidence can be obtained through a phone, video or online consultation with a medical practitioner.

There are several telehealth and online consultation services available in Australia.  Many GPA’s can

consult with patients over the phone, and scan and email Medical Impact Statement (MIS) forms to students for a special consideration Medical Impact Statement.

If your GP does not offer telehealth, online, or phone consultations, other options include:

Swinburne health service
Wellbeing at Swinburne now offers phone appointments and limited face-to-face appointments for medical, counselling and psychological services, which are bulk billed for students. Call +61 3 9214 8483 to make an appointment or book a GP telehealth consultation online

GP2U
GP2U is also an online database with options to book online or telehealth appointments with doctors that bulk bill. Site registration is free.

Hotdoc
This Hotdoc is a website and phone application can be used to book consultations with doctors. There will be a range of different GP and specialist services on this page and some of these will offer offering phone and online consultations. 

What if I am the primary carer for a relative, close friend or housemate during this period and this is affecting my ability to complete assessments?
If your care responsibilities are affecting your ability to prepare for and complete an assessment, you may apply for special consideration.

You will need to provide documentation that evidences your primary carer role.

Examples of evidence to support your application include:

  • a statuary declaration,
  • letter from GP, and

If you are unsure if your documentation or situation will meet the special consideration criteria, please submit the online form and documents.  When filling in the form, use the “Grounds and Documents” box to explain your situation.  The faculty Student Progress team will contact you for further information if required.

Will the 60-minute rule apply for my assessment tasks?
No, the 60-minute rule, only applies to face-to-face, written exams.

TRANSITION TO CAMPUS

What is Swinburne’s plan for transitioning learning and teaching to campus?
Swinburne is carefully planning for a staged and flexible transition to campus, in line with government requirements and our own risk assessments, ensuring the health, safety and wellbeing of staff and students at all times.

What are the priorities for access to campus?
Our top priorities for our staged transition to campus are:  

  1. Practical teaching that cannot be conducted remotely, for higher and vocational education students 
  2. Research that requires specific facilities to proceed 
  3. Essential student facilities, such as study spaces  

Will Swinburne continue online delivery for the remainder of 2020?
We are beginning to transition some units and classes to on-campus delivery, however, online learning and assessment approaches will continue to be the primary delivery mode for the majority of teaching activities for 2020. You should expect to continue studying online in the immediate future. No lectures or formal end-of-semester final exams will be conducted on-campus for the remainder of the year. 

What kind of activities will be priorities for delivery on-campus?
Essential face-to-face learning activities across higher and vocational education that were postponed in Semester 1 will be prioritised for on-campus delivery as soon as possible. 

Higher Education winter term, commencing 22 June:
Laboratories, practical classes, studios, specialist classes, and a small number of teaching activities across our higher education programs will be delivered on-campus for Winter term. You will be contacted by your unit convenor with any changes to your delivery mode if this is applicable to you. 

Vocational Education teaching periods, commencing 27 July:
Laboratories, practical classes, studios, specialist classes, and a small number of teaching activities across our vocational education programs will be delivered on-campus commencing in the July/August teaching periods. You will be contacted by your teacher with any changes to your delivery mode if this is applicable to you.

Higher Education Semester 2, commencing 3 August:
Laboratories, practical classes, studios, specialist classes, and a small number of general tutorials will be delivered on-campus from Semester 2, subject to our own risk assessments and capacity across our campus spaces.  You will be contacted by your unit convenor with any changes to your delivery mode if this is applicable to you.

When will I hear whether my class or units are going to be delivered on campus?
Students will be advised to check their timetable in early July to confirm any on-campus activities in their schedule. We will communicate with you about this in coming weeks. You will be contacted by your unit convenor or teacher if this is applicable to you to outline transition plans for on-campus delivery.  

Please remember, online learning and assessment approaches will continue to be the primary delivery mode for the majority of teaching activities for the remainder for 2020. You should expect to continue studying online for the immediate future.

Will there be final exams or any changes to assessments in Semester 2, 2020?
No formal end-of-semester final exams will be conducted for the remainder of 2020. In most cases, online assessments will continue into Semester 2, 2020.

Are libraries and Latelabs open?

No, libraries and Latelabs at all campuses are now closed

If I am required to be on campus for a class or teaching activity, are there safety and cleaning guidelines I should be aware of?
If you have to be on campus, please ensure the health and safety of our community by reading our guidelines to understand cleaning, safety and physical distancing requirements.‌

Students are only to come onto campus if it is essential for them to do so, such as attending class.

How does the transition to campus affect HDR students?
The current process for essential research on campus remains in place.You can find further information on the transition plan for research activities on the Research COVID-19 hub (login required).

COVID-19 HEALTH INFORMATION

What is physical distancing?
Physical distancing can help stop or slow the spread of infectious diseases. It means less contact between you and other people. Phyiscal distancing includes simple, everyday actions that can help contain the spread of COVID-19. These include staying home as much as possible and only going out when essential, using virtual meeting options and keeping 1.5 metres from other people. More information is available on the Victorian Department of Health and Human Services’ website.

What are the symptoms?
COVID-19 symptoms can range from mild illness to pneumonia, and may include:

  • fever
  • flu-like symptoms such as coughing, sore throat and fatigue
  • shortness of breath.

More information is available on the Victorian Department of Health and Human Services’ website. Please speak to a medical professional if you are concerned about your health.

What do I do if I think I have COVID-19?
If you suspect you may have coronavirus (COVID-19), the Department of Health and Human Services advises you to call the dedicated coronavirus hotline: 1800 675 398. The hotline is open 24 hours, 7 days.

If you have a sore throat, are sneezing and have a cough, you can call Wellbeing at Swinburne on +61 3 9214 8483 for an evaluation. Do not attend the clinic in person.

What should I do if I’ve been tested for COVID-19?
If you have been tested for COVID-19, you must assume you are COVID-19 positive and self-isolate until you receive a negative test result.

Where can I get tested for COVID-19 in Victoria?
The Victorian Government is testing people to better understand how COVID-19 is spreading and to prepare for the potential easing of restrictions. More information on this initiative, including the location of these testing sites and the testing process is available on the Department of Health and Human Services website.

What can I be doing to help prevent the spread of COVID-19?
There are a number of actions you can take to help slow the spread of COVID-19 in the community. Please refer to the Victorian Department of Health and Human Services‘ website for further information.

Face coverings

Do I need to wear a face mask or face covering on campus? 
Yes. The Victorian Government announced that people in Metropolitan Melbourne and Mitchell Shire are required to wear a face covering when leaving their home for any of the four reasons, which include work and study that can’t be done at home. This government directive is in place from 11.59pm on Wednesday, 22 July 2020. 

Is Swinburne providing face masks on campus? 
Swinburne is providing disposable face masks (subject to available supply) on campus for staff, students, contractors and visitors who are on campus for approved essential activities. Disposable face masks will be available on campus from Thursday 23 July. However, we encourage you to supply your own mask where possible.  

Where can I collect a disposable face mask on campus?
Faculty and research technical teams will coordinate the distribution of disposable face masks through staff and teachers. Disposable face masks will also be available at our Hawthorn, Croydon and Wantirna campuses at temperature checking stations and at the following locations (limited opening hours) where these are manned as part of our transition to campus activities:

  • Latelabs
  • studentHQ
  • Tech bars

Can I make my own face mask or face covering? 
Instructions for making your own face mask can be accessed on the Victorian Department of Health and Human Services website.  

Where can I find more information on face masks and how to wear them? 
Information on the different types of face masks, how to wear them, how to remove them and care for your mask can be found on the Victorian Department of Health and Human Services website.  

What are the exemptions to wearing a face covering? 
A number of exemptions apply, including when the individual is consuming food, drinks or medication, if the individual has a medical condition and during emergency situations. Visit the Department of Health and Human Services website for a full list of exemptions.  

Are lecturers and teachers required to wear face coverings in the classroom? 
It is not compulsory for educators to wear face coverings when teaching, but they are expected to wear a face covering before and after teaching, as well as while on breaks. Visit the Department of Health and Human Services website for further detail.  

Are students required to wear face coverings in the classroom? 
Yes, students are required to wear face coverings in the classroom unless an exemption applies. Visit the Department of Health and Human Services website for a full list of exemptions. 

Temperature checking

Why is Swinburne mandating temperature checking? 
Temperature checking is a tool to help mitigate risk of COVID-19 on campus and keep our community safe during the current level of community transmission.  

Who is required to have their temperature checked? 
Temperature checking is mandatory across all three campuses for all staff, students, contractors and visitors coming onto campus for approved essential activities.

I am a student resident and live on campus, when should I have my temperature checked? 
Student residents must have their temperature checked when leaving their residential building to go to another building on campus. Students should proceed to the temperature checking station to have their temperature checked and to receive wrist band. 

What will happen if I refuse to participate in temperature checking? 
Temperature checks are mandatory and any person who does not comply will be asked to leave campus. 

Where and when can I get my temperature checked?
Temperature checking stations will be set up at Hawthorn, Croydon and Wantirna starting from Friday, 31 July. The locations of these stations by campuses are:

  • Croydon: CG building, operating Monday to Friday from 7.00am to 3.00pm
  • Wantirna: WA building, operating Monday to Friday from 7.00am to 3.00pm
  • Hawthorn: GS building, operating Monday to Friday from 9.00am to 5.00pm

Stations will only be staffed during these hours, which represent the bulk of activity on campus. If you arrive before a station opens and are still on campus when it opens, please visit the station on opening. If your entire visit to campus is outside of the station operating hours, you do not have to get your temperature checked. However, you must follow on-campus protocols when on Swinburne premises and stay at home if you are unwell, even with mild symptoms.

What happens when I attend a temperature checking station?

You will be greeted by a staff member, asked how you are feeling and have your temperature taken. If you have an acceptable temperature, you will be issued with a coloured wrist-band, which must be worn for the duration of that day.

What details do I need to provide when I have my temperature checked?
On arrival at the temperature checking station, you will be asked the following:

  • How you are feeling and if you have any symptoms
  • If you have been in contact with anyone who has tested positive for COVID-19
  • If you have recently been tested for COVID-19 or are waiting for results from a test

When do I need to get my temperature tested?
Upon arriving to campus, prior to entering the building where you work or go to class, we ask that you attend the campus temperature testing station to have your temperature taken and be provided with the coloured wrist band for the day.

How will the temperature testing stations be made safe for everyone?
The testing locations will be set up to enable physical distancing and traffic to flow in one direction. Those taking temperatures will be in full personal protective equipment (PPE) including masks, gowns and gloves.

Do I need to have my temperature checked multiple times during the day, for example if I left campus and came back?
No, one temperature check per day is enough.

Does the person taking the temperature readings need to be a nurse or medical practitioner?
No, however, the temperature checking program at Swinburne will be managed and overseen by Wellbeing at Swinburne.

What will happen if my temperature is not within a normal range? 
If you have an elevated temperature of 37.5C or higher after being tested twice, you will not be permitted on campus and will be encouraged to seek advice from your doctor or the Department of Health and Human Services (DHHS) and have yourself tested for coronavirus (COVID-19). 
 

SWINBURNE FACILITIES AND CAMPUSES

Has the university closed down?
Our learning and research activities are continuing.

The health, safety and wellbeing of our community is Swinburne’s priority and so we have asked our staff and students to study and work from home.

Most of Swinburne’s campus facilities are closed, but essential services such as the Wellbeing at Swinburne clinic are still open for general health concerns. If you need medical attention for non-flu like symptoms/conditions, please call Wellbeing on +61 3 9214 8483 to make an in-person or phone appointment.

Are studios open on campus?
No, campus studios have been closed until further notice. This includes edit suites and studios, colour grading suites, audio mix and mastering suites, audio production studios, TV and edit studios, team production suites and the animation studio.

Can I still hire media production equipment on campus?
No, media production equipment hire has paused until further notice. If you have any questions about current loans, please visit the media store section of our website.

What do I do if I have technical issues at home?
Our Rovers are still available to provide tech support remotely. Please contact the team at rovers@swin.edu.au or phone +61 3 9214 8591.

What software is available to help me with my online studies?
Swinburne has a range of free software available to help you with your studies, including the Adobe Creative Suite, Microsoft Office 365 and Canvas.

To further support your online learning experience, Apps on Demand is now available for all students and staff. It will provide you with remote access to a range of Swinburne applications previously available in our Mac and Windows computer labs at the Hawthorn campus.

Apps On-Demand can be accessed via your preferred web browser or from the Citrix Workspace app.

How do I stop/cancel my car park payments?
Students should contact the Car Park Manager on +61 3 9214 8199 to cancel their parking payments.

EVENTS AND GRADUATIONS

Will graduations in 2020 take place?
In response to the current Coronavirus (COVID-19) situation and government restrictions, we are unable to hold face-to-face events this year. We would still like to provide an opportunity to celebrate this milestone and the achievements of our graduates, and therefore we will be holding virtual graduation ceremonies, free for graduates and their families and friends. Eligible graduating students will be invited and notified by email.

What time is my virtual ceremony?
Virtual graduation ceremonies will be held on Thursday 30 July and will be available from the following times for specific cohorts:

  • 12.00pm - PAVE
  • 2.00pm - Faculty of Business and Law
  • 4.00pm - Faculty of Health, Arts and Design
  • 6.00pm – Faculty of Science, Engineering and Technology

If you have been invited to a virtual ceremony, you will be sent a link which you (and family and friends) will be able to watch.

Do I have to pay to attend a virtual graduation ceremony?
No, virtual graduation ceremonies will be free for graduates, families and friends.

Do I have to hire regalia for the virtual ceremony?
No

Can I attend a future ceremony in person?
You can still attend a later physical graduation ceremony even if you participate in a Virtual Ceremony. Future ceremonies will be available when they can be safely delivered. Keep a look out on the Graduation website for updates.

If I am unable to graduate on time due to the current situation, will Swinburne provide support?
If the duration of your studies needs to be extended due to measures associated with COVID-19, Swinburne will reissue a Confirmation of Enrolment (CoE) extension as long as you maintain your enrolment.

HEALTH AND WELLBEING

I am worried about someone’s physical or mental health  – what can I do to help?
There are simple steps you can take to show your concern for others and offer assistance:

  1. Check in - invite the person to have a chat. Given current restrictions, this could be by phone or video chat. Express care and concern - ask if they’re ok and express concern for their wellbeing. Avoid assumptions or judgment. Show kindness.
  2. Enquire and encourage - ask if they have consulted a medical professional. Where appropriate, encourage them to seek professional care and advice.

What is family violence?
Family violence includes any behaviour that is threatening, coercive or dominating which causes family members to fear for the safety and wellbeing of themselves or another person. Family violence is not always physical, it might be behaviour that puts you down, makes you feel worthless or controls you. Find out more about how to recognise family violence. 

Times of stress and hardship, including the COVID-19 pandemic, are never an excuse for abusive behaviour. 

What should I do if I or someone I know is experiencing family violence?
If you or someone you know is hurt or in immediate danger, call 000. If you are on campus, call Swinburne Security on + 61 3 9214 3333 for important but non-life-threatening incidents.

Swinburne offers support services for students experiencing family violence. Visit our family violence support page for more information on internal and external support services available.

Is there financial support available for victims-survivors of family violence as a result of the COVID-19 situation?
The federal government has provided $150 million to support Australians experiencing domestic, family and sexual violence during the COVID-19 pandemic.

You can apply for a No-Interest Loan Scheme (NILS) of up to $2,000 with Swinburne’s partner, Good Shepherd Microfinance, to help you during this time.

Make an appointment online with a student equity adviser or call us on +61 3 9214 8444 to discuss a NILS loan.

FLU VACCINATIONS

Are flu vaccinations available this year?
Yes, we are providing flu vaccinations at our flu vaccine clinics in Hawthorn, Croydon and Wantirna. Social distancing measures are in place at these clinics.

There is a limited number of free flu vaccinations. Once this supply has been exhausted, you will still be able to receive flu vaccinations at the Swinburne flu vaccine clinics at a cost of $15.

Please note, we are experiencing high demand for appointments.

How do I make an appointment to get a flu vaccination?
To get a free flu vaccination you’ll need to make an appointment online. Remember to bring your student ID card to the appointment.

Please stay home if you are unwell. In addition, if you have flu-like symptoms such as sore throat, sneezing and coughing, you cannot receive a flu shot.

Why should I get a flu shot?
It’s important to stay healthy, especially as we enter the flu season. Vaccination experts recommend that everyone over six months of age get vaccinated to reduce their chance of getting the flu. By getting vaccinated, you can help protect yourself and others, especially those who are too sick or young to be vaccinated.

Please note the flu vaccine will not protect you against COVID-19, therefore government advice should continue to be followed.

WHERE CAN I FIND MORE INFORMATION?

  1. International student FAQs
  2. Victorian Department of Health and Human Services
  3. Department of Health
  4. Smartraveller website
  5. Department of Education (factsheets for universities and vocational education facilities)

You can also call the National Coronavirus Help Line on 1800 020 080. It operates 24-hours a day, seven days a week. If you require translating or interpreting services, call 131 450.