Mediation Training
Mediation is a process where someone who is not a participant of a dispute (the mediator), helps the disputing parties find options to resolve their conflict. The mediator does not provide advice or evaluate the outcome. This course provides the fundamental skills on how to be a mediator and also covers the policy framework around the management of mediation.
Who should attend?
Those who work in human resources or are managers who need additional tools in resolving disputes.
Duration
1 day
Study modes
Face-to-face, Live online
Fees*
$750
(unless stated, Swinburne Professional courses do not attract GST)
Swinburne Live Online Short Courses and Qualifications
Our live online training is delivered to you live, providing similar interactions as face to face training with the benefits of remote access. The training is delivered through video conferencing and discussion board platforms. Workshops are broken into interactive video sessions, including presentations and distribution of materials and discussion board based activities.
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face to face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.
Course details
- Course delivery, learning objectives and benefits.
Course structure
What will be covered
| Topics |
|---|
| Understanding the history of disputes within an organisation, including the triggers for disputes |
| Determining the mediation requirements within the organisation |
| Understand different mediation models |
| Identify the parameters for a mediation system |
| Work with stakeholders to draft guidelines for the mediation process |
| Preparing for the mediation, including explaining the procedure to the parties, obtaining agreement to participate, understanding each party’s position and determining boundaries |
| Learn and use a wide range of communication techniques to mediate |
| Find areas of mutual agreement |
| Formulate options for resolution |
| Finalise agreement |
Learning objectives
- develop mediation guidelines
- effectively prepare for mediation
- where possible, to settle the dispute through mediation
- finalise and review the mediation
Benefits
Course inclusions
- Participant course training manual
- Access to Customer Development Advisors to discuss further study options - to book an appointment call 1800 633 560
- Convenient Hawthorn, Melbourne location
- New Live Online delivery allows you to do the course from anywhere in the country
- Live online delivery available in the following states and territories – Adelaide, Brisbane, Canberra, Darwin, Melbourne, Perth, Sydney, Tasmania.
Course downloads
- Timetables, course brochures and further information.
Quarterly Course Calendar Australia
Timetables for this and all other short courses for the current quarter.
Facilitators
- Facilitator information.
Be taught by our team of facilitators who are experienced, academically qualified and passionate about excellence in professional practice. Find out more about our facilitators here.
Find out more
Make an enquiry
Make an enquiry
Training Organisation Identifier (TOID): 3059