Every workplace experiences conflict. Learning how to be a mediator equips you with valuable knowledge and skills to mediate workplace disputes and find resolutions to problems internally, saving your organisation time and money.
In this one-day workplace mediation course for managers and HR professionals, you will study the core skills to become an effective mediator. You will develop the ability to plan and run mediations to defuse situations at work and resolve conflict effectively between two or more parties.
Discover step-by-step how to facilitate the workplace mediation process, from planning and discovery to asking the right questions, formulating options for resolutions, and drafting and finalising agreements. Learn how to identify which mediation systems and models to use, explain procedures to each party, set appropriate boundaries, develop guidelines for mediation, and work effectively with stakeholders.
On completion of this workplace mediator short course, you will be able to mediate a range of workplace disputes using best-practice techniques and communication. You’ll also understand how to review and refine your mediation processes to improve your skills.
Who should attend?
Managers and human resource professionals who want to expand their skills in mediation and conflict resolution.
Face-to-face, Live online
(unless stated, Swinburne Professional courses do not attract GST)
Short Course Outline - Mediation Training
Download this course brochure for more information about the short course. This can also be given to your employer to pitch for funding or support of your program.
“The content was well covered, and the information pack given out will be a great future resource.”
Swinburne Live Online Short Courses and Qualifications
Our Live Online training is delivered to you live, providing similar interactions as face to face training with the benefits of remote access. The training is delivered through video conferencing and discussion board platforms. Workshops are broken into interactive video sessions, including presentations and distribution of materials and discussion board based activities.
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face to face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.