Mediation is a process where someone who is not a participant of a dispute (the mediator), helps the disputing parties find options to resolve their conflict. The mediator does not provide advice or evaluate the outcome. This course provides the fundamental skills on how to be a mediator and also covers the policy framework around the management of mediation.
Who should attend?
Those who work in human resources or are managers who need additional tools in resolving disputes.
Face-to-face, Live online
(unless stated, Swinburne Professional courses do not attract GST)
Swinburne Live Online Short Courses and Qualifications
Our live online training is delivered to you live, providing similar interactions as face to face training with the benefits of remote access. The training is delivered through video conferencing and discussion board platforms. Workshops are broken into interactive video sessions, including presentations and distribution of materials and discussion board based activities.
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face to face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.