Every workplace experiences conflict. Learning how to be a mediator equips you with valuable knowledge and skills to mediate workplace disputes and find resolutions to problems internally, saving your organisation time and money.
In this one-day workplace mediation course for managers and HR professionals, you will study the core skills to become an effective mediator. You will develop the ability to plan and run mediations to defuse situations at work and resolve conflict effectively between two or more parties.
Discover step-by-step how to facilitate the workplace mediation process, from planning and discovery to asking the right questions, formulating options for resolutions, and drafting and finalising agreements. Learn how to identify which mediation systems and models to use, explain procedures to each party, set appropriate boundaries, develop guidelines for mediation, and work effectively with stakeholders.
On completion of this workplace mediator short course, you will be able to mediate a range of workplace disputes using best-practice techniques and communication. You’ll also understand how to review and refine your mediation processes to improve your skills.
Who should attend?
Managers and human resource professionals who want to expand their skills in mediation and conflict resolution.
Every international student application is considered for a scholarship
Whether you’re living in Australia or overseas, you’re automatically considered for a scholarship of up to 30% off your course fees. Please check our updated entry requirements.
Short Course Outline - Mediation Training
Download this course brochure for more information about the short course. This can also be given to your employer to pitch for funding or support of your program.
“The content was well covered, and the information pack given out will be a great future resource.”
Swinburne Live Online Short Courses and Qualifications
Our Live Online training is delivered to you live, providing similar interactions as face to face training with the benefits of remote access. The training is delivered through video conferencing and discussion board platforms. Workshops are broken into interactive video sessions, including presentations and distribution of materials and discussion board based activities.
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face to face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.
Find out more about what we offer >>
- Course delivery, learning objectives and benefits.
What will be covered
|Understanding the history of disputes within an organisation, including the triggers for disputes|
|Determining the mediation requirements within the organisation|
|Understand different mediation models|
|Identify the parameters for a mediation system|
|Work with stakeholders to draft guidelines for the mediation process|
|Preparing for the mediation, including explaining the procedure to the parties, obtaining agreement to participate, understanding each party’s position and determining boundaries|
|Learn and use a wide range of communication techniques to mediate|
|Find areas of mutual agreement|
|Formulate options for resolution|
In this mediation training course, you will learn how to:
- Facilitate a workplace mediation process
- Develop mediation guidelines
- Prepare effectively for mediation sessions
- Where possible, settle disputes through mediation
- Finalise and review mediations
- Participant course training manual
- Access to Continuing Professional Development Advisors to discuss further study options - to book an appointment call 1800 633 560
- Convenient Hawthorn, Melbourne location
- New Live Online delivery allows you to do the course from anywhere in the country
- Live online delivery available in the following states and territories – Adelaide, Brisbane, Canberra, Darwin, Melbourne, Perth, Sydney, Tasmania.
- Timetables, course brochures and further information.
Quarterly Course Calendar Australia - Current Quarter
Timetables for this and all other short courses for the current quarter.
Quarterly Course Calendar Australia - Next Quarter
Timetables for this and all other short courses for the next quarter.
Short Course Overview - Mediation Training
Download this document as a quick outline of the short course that can be printed and presented to your employer.
Find out more
Make an enquiry
Make an enquiry
Training Organisation Identifier (TOID): 3059