In summary

  • Swinburne’s Centre for the New Workforce has released a new report into hybrid working, based on their national survey of knowledge workers
  • The report found that every single worker who had a work-from-home experience wants to convert to flexible working
  • Hybrid models to date have focused on solving logistical challenges rather than driving strategic outcomes for the organisation

While most workplaces acknowledge that they need to offer hybrid working, very few have a strategy to implement it to maximise productivity and worker wellbeing.

In its most recent report, the Centre of the New Workforce at Swinburne University of Technology has found that every single worker who had a work-from-home experience wants to convert to flexible working.

Director of the Centre of the New Workforce, Dr Sean Gallagher says, ‘As we begin our return to office, organisations should not be rushing to resume normal programming (just with reduced days in the office). This is an opportunity to rethink our approach to hybrid working, and what makes sense for hybrid models today might not be as effective in six months’ time.’

While remote working is suited to individual productivity, this doesn’t necessarily correlate to organisational productivity. The research found that flexible working is currently the least productive working model, compared to office-based or fully remote.

The Centre of the New Workforce’s data suggests that, compared to home-based and office-based workers, flexible workers have the additional logistical challenge of where to work and when. Plus they are least likely to know what to do, and they also find it most difficult to be creative and collaborate.

However, flexible working is emerging as a deal breaker. 

‘We surveyed workers and what we found was that every single worker who had a work-from-home experience wants to convert to flexible working.’

‘Only a pay rise might convince them to stay, which could be very expensive for companies unwilling to shift to new ways of working.’

Collaboration and creativity should take place in offices, while more focused ‘deep work’ should be conducted at home.

Key findings

Researchers at the Centre of the New Workforce have been working on a blueprint for new models of hybrid working that meet employee expectations, make flexible working simpler and create value for companies navigating a world of increasing uncertainty.

For the ideal hybrid model, the research found that:

  • Some remote working is likely to boost productivity
  • Office time is ideal for building relationships, maintaining connections with colleagues and workplace learning
  • Flexibility supports better work-life balance

Designing a hybrid working 2.0

Co-design is essential

It will be essential for companies to understand their knowledge workers’ experience, expectations and aspirations around flexibility and hybrid work and the role of the office. 

Diversity and inclusion implications should be front-of-mind, ensuring that hybrid working operates as fairly for female workers as for their male counterparts, across the generations, and for minority groups.

Program human-interaction activities in the new office

We’ve long known that in-person interactions in the workplace are the main way workers learn at work. The Centre for the New Workforce research found that Australian knowledge workers agree. And workplace learning leads to more positive attitudes towards a person’s job.

The office is also key to dynamic collaboration and creativity, which could be significantly impacted if these types of activities are not prioritised.

Companies should establish rituals that develop the right in-person behaviours to ensure employees don’t fall back into old office work habits. A ‘set and forget’ approach will fail.

Each organisation will approach the new office differently, but could consider:

  • Designating set spaces for certain collaborative activities
  • Starting a certain day each week with a brainstorming session
  • Ensuring major project kick-offs occur in the office
  • Holding ‘meet and greets’ with new employees

Design the right space for the new office

Offices of the future will see fewer individual workspaces, more spaces for collaboration and socialising, a greater focus on multipurpose spaces with reconfigurable workplace settings and furniture, and tech-enabled spaces.

You can download the ‘Hybrid working 2.0: Humanising the office’ report from the Centre of the New Workforce website.

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