Swinburne here to support you through COVID-19

We are committed to providing students with a safe environment to study online amidst changes due to COVID-19.

The online environment can present its own challenges and as we settle into our new patterns of work and study, it is important to ensure that your interactions with your peers and staff remain respectful, in accordance with the Swinburne Student Charter.

Safer Community is here to help if you experience or witness inappropriate, concerning or threatening behaviour on or offline. If you are a victim of cybercrime or cyber harassment, you can make a report or contact us through safercommunity@swinburne.edu.au. Find out more about cyber harassment and what you can do to stay safe online.

Need emergency assistance?

If you or someone you know is hurt or in immediate danger: 

  • call the emergency services on 000
  • call Swinburne Security on +61 3 9214 3333 for 24-hour assistance including non-life-threatening incidences.

The Safer Community team are here to help if you have experienced or witnessed inappropriate, concerning or threatening behaviour. Some of these behaviours include  sexual assault and sexual harassment, bullying and cyber harm, discrimination and harassment, stalking, and family violence. You can report an incident online to  Safer Community or email safercommunity@swinburne.edu.au.

Swinburne Security is another key service to keep you safe. Our Security professionals maintain a presence on campus 24/7 for the security of all Swinburne students, staff and visitors.. Security provides a night bus service and a security escort service to walk you to your car and public transport. Click on the Security tab below to find tips on staying safe on and off campus and information on what to do in an emergency. 

Safer Community

Our Safer Community team offers advice, support, intervention and risk management for students who have experienced or witnessed inappropriate, concerning or threatening behaviour. We aim to identify problem behaviour early to minimise risks to the safety and wellbeing of yourself and others.

Inappropriate, concerning or threatening  behaviour includes any behaviour that:

  • makes you feel threatened or unsafe
  • causes you concern about a person harming themselves or someone else
  • makes you feel uneasy or get the sense that something is not quite right.

Some specific types of behaviour you should report to Safer Community include:

  • Close-up of woman's hands during counseling meeting with a professional therapist. Box of tissues and a hand of counselor blurred in the front.

    Bullying

    Bullying is repeated, unreasonable behaviour directed at an individual or group that creates a risk to their health and safety.

  • Cyber harassment

    If you’re being harassed online or fall victim to a cybercrime Swinburne can support you in resolving the matter.

  • Business as usual

    Sexual assault and sexual harassment

    Sexual assault occurs when a person is forced, coerced or tricked into sexual acts against their will or without their consent.

  • Istock young Lady standing in the shadows near window

    Discrimination, harassment and vilification

    At Swinburne, we take a zero-tolerance approach to discrimination, harassment and vilification based on a person’s background or personal characteristics.

  • Lonely woman watching sunset alone in winter

    Self-harm and suicidal behaviours

    If you or someone you know is experiencing suicidal tendencies or is self-harming call Lifeline on 13 11 14 for 24/7 support or learn more about the private and confidential services we offer at Swinburne. 

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    Stalking

    Stalking occurs when someone repeatedly imposes unwanted communication and/or contact on a person that causes them to feel fear or distress.

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    Family violence

    The Family Violence Protection Act (2008) describes family violence as physically, sexually, emotionally or financially abusive behaviour towards a family member.

  • Black silhouettes and shadows of people on the street

    Dangerous extremist views – risk to university experience and culture

    At Swinburne, we take a zero-tolerance approach to expressing or promoting views in an unacceptable or potentially dangerous manner.

Reporting an incident to Safer Community

If you, or someone you know at Swinburne, is affected by inappropriate, concerning or threatening behaviour you can can report it to Safer Community through the online reporting form. You’ll receive advice and support and can choose to report anonymously. 

Report it

You can also contact Safer Community via safercommunity@swinburne.edu.auWhen reporting problem behaviour, it’s important that you provide as much information as you feel comfortable. The more information you provide (i.e. who, what, where and when), the more fully Safer Community can investigate.

What happens when you report an incident?

Safer Community will assess the information you provide in your report and determine the most appropriate response.

The response may include:

  • gathering additional information and conducting further investigations
  • contacting you for more information or to provide an update
  • developing an action plan to support impacted persons and manage further risks
  • making contact with the person in question
  • providing referrals to internal or external specialist support services upon consent from the impacted parties
  • providing recommendations for misconduct sanctions
  • recording the information.
  • All information, including your contact details will be kept confidential.
  • In exceptional circumstances, confidentiality may be broken. This may occur in situations where Safer Community staff  believe you to be a direct danger to yourself or others.
  • You may report anonymously, but you will not receive any update on  your report. It’s important to note that it is difficult to verify or investigate anonymous reports as gathering all the information that may be required is challenging.
  • Safer Community values your privacy.
Safety through prevention

Safer Community is involved in and supports a range of awareness and training initiatives aimed at preventing unacceptable behaviour and creating a safe and respectful university community.

Learn More

Become an active bystander

Although the Security team maintain a 24-hour presence on campus,  they cannot be everywhere at once. If you feel it is safe to do so, you should step in as an active bystander if you see somebody being subjected to inappropriate, concerning or threatening behaviour.  

Remember to assess the situation carefully to decide whether it is safe to intervene.

  • Ask the person who is being impacted if they are okay and whether they need help.
  • Interrupt the behaviour by telling the threatening person to stop in an assertive tone.
  • Bring other people’s attention to the situation and consider intervening as a group.
  • Do not engage in violence.

If the interaction is taking place online, you can also attempt to call the behaviour out if you feel safe to do so.

  • Ask the person being impacted if they are okay or need help. This could be through a direct message (DM).
  • Take a screen shot of the inappropriate interaction.
  • Call out the behaviour. You can keep it simple with (*thumbs down emoji*) or be more specific if the behaviour contravenes the rules of the platform in use.
  • Report inappropriate behaviour to the platform manager, Safer Community or the eSafety Commissioner.
  • Do not engage in name-calling or bullying behaviour.

For further information on calling out poor online behaviour, visit the eSafety Commissioner website. Please also refer to our IT acceptable use guidelines.

Help without intervening in the situation

  • Get help from somebody with authority, by calling the Police (000) or Security +61 3 9214 3333.
  • Afterwards, listen and support the person affected.
  • Encourage them to seek help and report the behaviour.

Respect. Now. Always.

At Swinburne, we’re committed to the Respect. Now. Always. national initiative, a world-first, long-term commitment made by all 39 universities in Australia that aims to prevent sexual violence and improve how universities respond to and support those who’ve been affected by sexual assault or sexual harassment.

Your feedback is important

At Swinburne, we’ve worked hard to create a safe, accepting and vibrant community. If we've helped you in some way, or if there's something we can improve on, we'd love to hear from you.

Send feedback

Report it to Safer Community

If you, or someone you know, is being affected by inappropriate, concerning or threatening behaviour, Safer Community wants to know. Report an incident online or email safercommunity@swinburne.edu.au.

Report it

Feel safe and secure on campus 

Your safety is of the utmost importance to us, which is why we have 24/7 patrolling security professionals on and around campus, CCTV, and electronic key passes ensuring only authorised students and staff can access specific buildings.

Security services

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    Night Bus service to Hawthorn

    At Swinburne, we offer a night bus service to the Hawthorn campus. The night bus operates at 30-minute intervals during semester periods to ensure you get to and from the campus safely. This service can drop you off safely wherever you request, within the boundaries of Cotham Road, Burke Road, Riversdale Road and Power Street.

  • Bikes securely locked at Hawthorn campus bicycle parking area

    Lost, damaged or stolen property

    If you’ve lost a personal item, it may have been handed into lost property. Contact your campus security office in Hawthorn, Croydon or Wantirna. You can also report stolen or damaged property to campus security.

Need to contact security?

If you have concerns about your own or another person’s personal safety, would like to request a security escort to your car, or need to contact security for any other matter regarding safety, contact the security team at Swinburne.

Call +61 3 9214 3333

Safety tips around campus

Located in busy suburbs, our campuses can be hives of activity. Although we have 24/7 security personnel, they can’t be everywhere at once. 

Here are a few safety tips to ensure you stay safe on and around campus:

  1. Always be alert and aware of your surroundings. Do not cross roads, tram lines, or busy intersections while on your phone or mobile device. Ensure it’s in your pocket or in your bag. If you’re using earphones, only use one earplug so you can hear sounds around you. 
  2. Always keep your valuables with you. Do not leave your items unattended.
  3. Walk in well-lit areas in pairs or groups if possible. Use the security escort service (+61 3 9214 3333) or the Night Bus to get to your car or public transport safely.
  4. Avoid parking your car in an isolated area. Close and lock all doors and windows and don’t leave valuables in sight in your car.
  5. If you’re waiting for the train at Glenferrie Station, ensure you stand behind the yellow line on the platform. 
  • Keep your belongings close to you and within your view.
  • Always be aware of your surroundings and the people around you, i.e. don’t look at your phone for extended periods or while crossing roads.
  • Keep your valuables out of sight of others, e.g. keep your phone zipped up in bag.
  • Always bring your phone or a phone card with you.
  • Leave valuables at home if you don’t need them, e.g. passport, iPad etc.
  • Do not engage with strangers.
  • Take note of the safety features around you, i.e. CCTV, police officers and security staff.
  • If using headphones, keep the volume low so you can hear what’s going on around you.
  • Don’t carry large amounts of cash.
  • Check timetables before your journey to avoid long waits.
  • If you’re travelling alone, let someone know your travel schedule.
  • Sit nearest to the driver on trams and buses, and nearest to the emergency button on trains.
  • Avoid isolated stops.
  • Approach a Protective Services Officer (PSO) for safety advice or in an emergency.
  • If you feel uncomfortable, get up and move away.
  • Pre-plan your trip to your destination and home, e.g. book an Uber or taxi in advance, or check the public transport timetable.
  • Do not hitchhike or accept rides from strangers.
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    What to do in an emergency

    Whether you’re in Australia, in your home country, or studying overseas, at Swinburne, we provide support for you if you’re affected by an emergency. Learn more about what to do in an emergency. 

     

We have security offices at all three of our campuses to ensure your safety and security. 

Hawthorn campus:
Building 1A, entry alongside the Glenferrie Railway Station

Croydon campus:
Building CO, entry from Norton Road. Near Gate 1A

Wantirna campus:
Building WF

We’re committed to the health and safety of our contractors, suppliers, vendors and visitors.

Learn more about our induction requirements and guidelines.

To create a safe environment for our students under the age of 18 and for the children of our staff, students and visitors, Swinburne has implemented the Victorian Safe Child Standards.

Learn more about Child safety and our commitment. 

  • Students socialising and eating lunch outside on a park table

    Safe@Swin mobile application

    Safe@Swin allows you to have safety, security and support services at your fingertips. Featuring campus maps, emergency contacts, crisis line, a safety alarm and other support services, Safe@Swin is free via the App Store and Google Play.

Call Swinburne security

For on-campus emergencies, suspicious behaviour or personal safety concerns, contact the Swinburne security team by calling +61 3 9214 3333 from any Swinburne phone. 

Contact security