Learn how to access your student email; generate, reset or change your password; and connect to our free campus-wide Wi-Fi network eduroam.
If you need any technical help or want to ask a question about IT, the TechBar is here to help. We can assist you in connecting to the Eduroam wifi, printing, setting up to work from home, using OneDrive and more.
You can find the TechBAR at Level 2 of the Library from 8am-6pm, Monday to Friday.
Navigating your student email
You can redirect your Swinburne student email so it's automatically sent to an alternative email address, such as a personal email that you use more regularly.
To forward all messages to another email address:
- Log into Outlook
- Click the gear icon to change your settings
- Under View all Outlook settings, click Mail
- From the list of options, click Forwarding
- Select the Enable forwarding option
- Enter the new address in the Forward my email to: text box
- Click Save
If you can't log in, confirm you're connected to the internet and using the correct username and password.
If you check your emails using an app, try a password reset to help correct the problem. If you check your student email in a web browser, try clearing the cache and cookies. This removes files related to previous web browsing sessions.
If you cannot log into email, you may need to reset your password. Visit the password management portal to reset or change your password. You'll need to have your contact details on file with us to reset your password.
The process of changing or resetting your password is easy if you know your current password, simply follow the steps through the password management portal.
How to reset your password if you've forgotten your current password
To verify your identity, we need to be able to contact you on your mobile and your alternate email address. Visit the password management portal and follow the steps.
If you’ve not provided us with a mobile number or alternate email address, please contact the IT Service Desk on +61 3 9214 5000 to get help in updating your contact information.
If you have another email account that uses Office 365, you may need to log out of that account before logging in with your Swinburne email. You can also open the email link in a different browser or in a private/incognito browsing session.