Overview

Improve your workforce and business communication skills with our nationally accredited Certificate IV in Leadership and Management. This qualification will equip you with new leadership and management skills that you can immediately integrate into your existing role or organisation.

This is a nationally approved vocational course that is recognised throughout Australia.

  • Nationally recognised training
    Nationally recognised training

Skills you’ll learn

  • Communication skills
  • Report writing
  • Team leadership

Learning outcomes

  • Communicate effectively; both verbally and in writing
  • Increase your productivity by learning how to effectively prioritise your schedule
  • Implement a customer service framework for your team to ensure customer excellence
  • Engage effectively with your team and other key stakeholders
  • Lead your team effectively and establish a positive team culture that will increase productivity
  • Monitor and adjust operational performance
  • Plan and acquire resources
  • Provide reports on performance
  • Promote innovation and create a culture of continuous improvement

Your career opportunities

  • Manager
  • Team Leader
  • Supervisor

Location options

Why Swinburne?

Delivered by facilitators who are industry experts

Participant course training manual

Live Online delivery allows you to do the course from anywhere

Access to our team of Customer Development Advisors

Live Online Delivery

Our Live Online delivery

Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.

Admissions

Students must have at least 12 months of full time work experience.

Successful completion of Australian Year 12, or equivalent overseas qualification.

Credit transfer

Credit transfer is the recognition of academic credits gained through formal study (i.e. units of competency) completed either at another institute or in another qualification. The total amount of credit will vary from individual to individual, based on the unit/s that have been successfully completed. 

Recognition of prior learning

Recognition of Prior Learning (RPL) is the process of transferring the skills and knowledge that you have acquired over your lifetime (irrespective of how they were obtained) against the requirements of the unit.  

RPL is an assessment process that requires you to provide evidence that demonstrates how you meet the requirements of the unit/s. The amount and types of evidence you will need to provide will depend on the unit requirements.

Finding your fit

At Swinburne, we recognise that not one size fits all. If this course doesn’t meet all your study criteria, check out these alternatives.

Course structure

The Certificate IV in Leadership & Management course is delivered in workshop clusters. The course consists of 12 units delivered in six unit clusters.

6
Clusters
=
Certificate IV
Course outline
Download this document as a quick outline of the course that can be printed and presented to your employer.

Your units

Units of study Unit code
Core units
Demonstrate leadership in the workplace
Core unit, 50.0 credit points
BSBLDR411
Lead and facilitate a team
Core unit, 50.0 credit points
BSBXTW401
Elective units
Lead team effectiveness
Elective unit, 50.0 credit points
BSBLDR414
Support the learning and development of teams and individuals
Elective unit, 40.0 credit points
BSBHRM413
Units of study Unit code
Core units
Apply communication strategies in the workplace
Core unit, 50.0 credit points
BSBXCM401
Elective units
Communicate effectively as a workplace leader
Elective unit, 40.0 credit points
BSBLDR412
Write complex documents
Elective unit, 50.0 credit points
BSBWRT411
Units of study Unit code
Elective units
Implement customer service strategies
Elective unit, 40.0 credit points
BSBOPS404
Units of study Unit code
Core units
Coordinate business operational plans
Core unit, 40.0 credit points
BSBOPS402
Elective units
Apply business risk management processes
Elective unit, 50.0 credit points
BSBOPS403
Units of study Unit code
Elective units
Develop personal work priorities
Elective unit, 40.0 credit points
BSBPEF402
Units of study Unit code
Core units
Lead effective workplace relationships
Core unit, 50.0 credit points
BSBLDR413

Course delivery

Live Online

Live online delivery is just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.

Assessment

Students will be given six weeks to complete their assessment(s) and submit assessments online via Swinburne’s Learning Management System, Canvas.

Assessor Guidance Session

Each cluster of the program embeds a personalised guidance session tailored to the learner’s needs. This key checkpoint in the blended framework provides the opportunity to clarify understanding, ask questions, and ensures learners are on track for successful course completion.

Workplace delivery

This course (or units from it) can be tailored to industry delivery within the workplace for groups of eight or more students. Students may enrol in the course at any stage during the year. Students have the chance to select from a range of dates for elective units to determine the duration of their course.

2024 fees

Full fee* ($AUD)

$5,770

Skills first government-subsidised place* ($AUD)

$2,299

Yearly fee* ($AUD)

$0.00

2024 fees

Yearly fee* ($AUD)

$0.00

Fees are estimates only

Fees published on this page are estimates only and are subject to change depending on individual circumstances at the time of enrolment. The above fees apply for units studied in 2024 only and may change for units studied in future years. There may be additional costs related to learning material and equipment.

Fees are estimates only

The indicative course fees shown apply to international students for the relevant year only. They are based on a standard study load per year. However, please note that fees are assessed according to a student's study load in each semester, and variation to study load will result in an adjustment to tuition fees. International tuition fees are generally inclusive of Student Services and Amenities Fee (SSAF). All fees are subject to annual review and may be adjusted.

Skills first government-subsidised place

To qualify for a government-subsidised place, you must meet various eligibility criteria. The course you’ve applied for must also be offering government-subsidised places. Swinburne will determine your eligibility by conducting a full assessment of your eligibility during the course application process.

How do I pay my fees?

You can pay your Swinburne fees in person, via credit card, BPAY, or at Australia Post. Check to see if loans and employer sponsored training are also available.

International students need to pay tuition fees up-front by the relevant due date. You can find the due dates on your Statement of Account.

To pay your fees:

  • log in to My Financials
  • check your Australian bank account details are correct 
  • check your Statement of Account to see how much you owe 
  • pay using your preferred payment method.

Employer sponsored training

Many organisations are more than willing to help employees build on their skills and knowledge through professional development opportunities. In some circumstances, employers may be able to assist you in your professional development by sponsoring all or part of your fees.

Register your interest

To register your interest and request an application form you can submit our online enquiry form. Alternatively, you can call us on 1800 633 560, or email us at edge@swinburne.edu.au with the relevant information.

Course code
BSB40520
Enquire now

Apply directly

Ready to take on a new challenge and reach your academic goals? If you already know which course you want to study and spoken with one of our Customer Development Advisors to understand your eligibility, what are you waiting for? Apply online! 

Start dates
Location
Start dates
April intake
Location
Hawthorn
Start dates
01-April-2024
May intake
Location
Hawthorn
Start dates
29-April-2024
June intake
Location
Hawthorn
Start dates
27-May-2024
August intake
Location
Hawthorn
Start dates
29-July-2024
October intake
Location
Hawthorn
Start dates
30-September-2024
Start dates
Location
Last date to apply
Start dates
April intake
Location
Hawthorn
Last date to apply
27-March-2024
Start dates
01-April-2024
May intake
Location
Hawthorn
Last date to apply
24-April-2024
Start dates
29-April-2024
June intake
Location
Hawthorn
Last date to apply
22-May-2024
Start dates
27-May-2024
August intake
Location
Hawthorn
Last date to apply
24-July-2024
Start dates
29-July-2024
October intake
Location
Hawthorn
Last date to apply
25-September-2024
Start dates
30-September-2024

Note: The dates shown indicate when the Effective Communication cluster commences. Students are eligible to commence this course during one of the other clusters if desired. Please see timetables below for more information on all cluster dates. 

Course timetables

2024 Certificate IV in Leadership and Management
Download this schedule planner as part of your registration.
2023 Certificate IV in Leadership and Management
Download this schedule planner as part of your registration.
Upcoming events
Swinburne Innovation Challenge
26-June-2024
  • “The facilitator was very knowledgeable and provided great guidance over all topics discussed. I also have taken away key areas to implement into my business.“

    Bianca , Certificate IV in Leadership and Management